Cancellation & Rescheduling Policy
Peace of mind guarantee
Cancel your booking within 24 hours of submitting your booking request for a full refund, including service fees. Note, your check-in date must be at least 5 days in advance and the request must be sent to VenueNow in writing to qualify for the Guarantee.
Rescheduling
You may reschedule your booking for the first time, free of charge providing the check-in date is at least the 3 business days in advance.
The new date must be within 60 days of the origin check-in date and is subject to availability. Note, not applicable for "Strict" bookings.
Cancellation
You may cancel your booking providing you give 5 business days notice. You will receive a refund of 80% of the total amount paid, refunded to the credit or debit card on file. Note, not applicable for "Strict" bookings.
All reschedule and cancellation requests must be sent to VenueNow in writing.