71 Hall Rd, Carrum Downs Victoria 3201, Australia
Pub
•Here at The Sands Hotel we offer great service paired with quality food & beverage. Our private & versatile function space The Dunes can cater for corporate or private events & parties of any occasion & size. With a fully stocked bar, dance floor, AV facilities, smoking courtyard with outdoor heating (shared) & plenty of on-site parking, we are equipped to make your event a success. Our friendly & professional team understand that every event is unique & will work with you to ensure yours is one to remember.
Located within the main building of the venue, The Function Room is the perfect space for lunches/dinners, corporate events, after funeral services, and other intimate affairs. With an exclusive entry point, The Function Room comes equipp...
Located within the brand new accommodation building, the Boardroom can host up to 10 guests. Offering plenty of natural light and a wall-mounted plasma TV, the space is perfect for meetings, presentations, team-building days and other corpo...
Absolutely exceptional rooms, couldn't find fault with the room at all! It was so clean, hygienic and totally not what I was expecting. The service and breakfast were fantastic too. Will definitely be returning again in the future!
My partner booked this hotel for me. When I was checking in with his credit card on 1st Oct at around 4pm, the lady at the hotel front desk was rude and unprofessional, accused me of using a lost/ stolen credit card and refuse to let me check in. Now I would understand if there's some sort of policies, but she didn't bother to explain to me in a professional way or give an option for my partner to verify and authorise me to use his credit card. She said I could have been using a card I found that belongs to a random person. I said I'm happy to provide our marital certificate if that's what she needed. She stopped talking to me afterwards. Her male colleague was extremely helpful and professional, and assisted me with checking in using my own card. I could have insisted on using my partner's credit card and escalated the situation because it's hard to believe a business like this doesn't have any procedure for circumstances like this. In my humble opinion, both the front desk staff would benefit from training about company policies. The male staff was excellent at customer service and communication and shouldn't be bossed around by her. The lady either needs training for customer service and communication or a better attitude. Although I had a bad experience, the review score is 3 instead of 1 because everything except that one front desk lady was pleasant. The two other ladies when I check out next day were completely fine and professional.
What a great little place. We had a 2am check in and reception staff were so great and accommodating. The rooms are so clean and very comfy. Great location for what we needed. If ever we are back in this area, we will certainly stay here again
My partner booked me a room here since I had a late night even near by. Upon entering the staff were extremely friendly and helpful, the rooms were very nice and clean and the beds were extremely comfy I didn't want to get up the next morning! The location is great with shops right next door and the pub & bar on site was very good and the food was delicious. I went to the breakfast buffet in the morning and when the staff overheard I was getting married they came over with complimentary cake!
I love this hotel meals are great staff fantastic ..how ever I person who works in bistro has been rude to me and my friends and very slow we asked him to get our plates off table he got impatient and was horrid to us his name is BEN OTHER WISE THE PLACE IS GREAT PEOPLE ARE LOVELY ..rooms are great cosy my friends stayed there but refuse to eat in bistro because of this worker ..
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