131-135 Bourke Street, Melbourne VIC 3000, Australia
Hotel
•Citadines on Bourke Melbourne is located in the heart of Melbourne’s CBD. This venue is well-suited to hosting your next corporate conference, product launch or training seminar. Citadines on Bourke features small meeting rooms, ideal for your next board meeting or presentation. These rooms offer clients a private and professional space to ensure their meeting runs smoothly. Larger gatherings take place in one of Citadines on Bourke’s Conference Area. This large space features a professional and minimal aesthetic with large windows providing both natural light and an impressive view of Melbourne’s CBD. Both rooms are equipped with the latest audiovisual equipment to ensure presentations and lectures run smoothly. Citadines On Bourke has over 75 apartments serviced by an on-site restaurant making it the ideal choice for hosting delegates and colleagues from overseas or interstate.
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Modern and stylish surroundings, floor to ceiling windows boasting abundant natural light, state of-the-art audio visual equipment, flexible breakout spaces including an outdoor terrace and intimate indoor lounge are just a few of the featu...
Modern and stylish surroundings, floor to ceiling windows boasting abundant natural light, state-of-the-art audiovisual equipment, flexible breakout spaces including an outdoor terrace and intimate indoor lounge are just a few of the featur...
Perfectly positioned in the heart of the central business district and within walking distance to Parliament House and 101 Collins Street. Modern and stylish surroundings, floor to ceiling windows boasting abundant natural light, state of-...
Perfectly positioned in the heart of the central business district and within walking distance to Parliament House and 101 Collins Street. Modern and stylish surroundings, state of-the-art audiovisual equipment, flexible breakout spaces in...
Citadines is everything and more from customer service to the rooms the location and the cleanliness all throughout the establishment. I cannot tell you how immaculate this hotel is upon arrival. Customer service was a 10 out of 10. The rooms were warm sufficient light and for a basic room I had a pretty good view. The room is a spacious comfortable and have everything you need the facilities are well presented as well. There is updates needed but everything in the sparkle sauna swimming pool and gym work relatively well. The hotel is in a awesome location located next to plenty of fast food and Asian restaurants and also the big shopping centre. The Emporium will be staying at this hotel again and will recommend this to friends and family.
Great location in central city near lots of quality eating places and convenience stores. The staff are friendly and very helpful. The facilities are excellent with a great lap pool and well equipped gym. The views from the upper floors are OK, although not exceptional. There is a lot of wastage of water with having the shower on for at least 5 minutes before it even starts to warm up.
We checked into a room without air conditioning. We went down to inform the front desk. Dylan, the hotel staff member on duty, assured us he would check the air conditioning in our room soon. After waiting for about 30 minutes with no one arriving, I called again and he only came to inspect. I reiterated that there was no air conditioning and that we were feeling suffocated. I requested a room change, but Dylan informed us that all their rooms had similar air conditioning systems. I questioned him, "How about summer?" He admitted that their rooms are hot condition in summer as well. He proposed turning off the air conditioning and allowing cooler outside air to enter, or even we should consider traveling to Queensland instead of Melbourne! I find it unacceptable that a hotel personnel spoke to a guest in this manner! Is this the type of training that a Group provides to hotel staff? However, another hotel personnel, named Jacky (She was the one assisted us on checked in) has relocated us to a slightly better room and the air conditioning is working.
Perfect location but has a very poor room service and staff. We stayed here for 6 nights from Aug 7-14. Receptionist (Dylan I believe is his name) wasn’t welcoming, he doesn’t know what an eftpos is and made me feel uncomfortable by saying “the surcharge is just a small amount of money” with a smirk on his face, it’s so rude. They ended up charging me extra $50, which they said they’ll refund when I told them the second day but until now, I haven’t receive it (we’re checking out tomorrow). Room is clean upon arrival, but they didn’t vacuum the floor for the entire days we were staying. They also forgot to top up the toilet roll. When I asked, the receptionist told me they only clean after every 2nd day and don’t vacuum the floor, they also don’t clean on Sunday which they “forgot” to tell us upon check-in. So disappointed with our stay. Will never recommend this. To the management. Please provide training to your receptionist. We come here for holiday, spending 1,000s of dollars to see the country. When we get to the hotel, we just want to relax. Also, your hotel isn’t cheap, clean them properly, vacuum the floor, and top up toiletries. Edit: I just confirmed the refund in my bank statement, thank you, but I’m still unhappy with your service. If I didn’t check my bank statement, you wouldn’t even notice you overcharged me. You need to review your system.
Truly enjoyed my stay here. The front desk staff was very lovely and welcoming. My room was extremely spacious and clean with all the necessary amenities. Location was great as the hotel is literally in the CBD with the free tram right at the front, and many restaurants nearby. Free laundrette is also provided, which is really nice. Will definitely stay here again!
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