Albert 1 & Boardroom (Combined) at The Sebel Brisbane
Price on request
95 Charlotte Street, Brisbane QLD 4000, Australia
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Reviews for The Sebel Brisbane
Youngsun Kang
Everything about this hotel was perfect, from the location and cleanliness to the outstanding service provided by the staff. Although I’m not sure of his exact position, Mr Chen’s hospitality was truly exceptional and unlike anything I’ve experienced before. His thoughtfulness and attention to detail really stood out. Parking was very convenient with plenty of space available. From the moment I entered the hotel, I was welcomed by a pleasant citrus scent that immediately made me feel well looked after. The towels, bedding, and kitchenware were all spotlessly clean and very well maintained. I would definitely stay here again and highly recommend this hotel.
Charlie Edmonds
I had a function that started at 12pm and going through to the evening so I expected to leave my bags with the concierge and check in later, however, my room was ready so I was able to check in early, and was surprised to find that my room had also been upgraded - how good! I loved the little pastries and the complimentary water, and the snack selection was en pointe, just wish I had noticed the noodles at 1am! Bed was comfy and the room was quiet, didn’t even hear any other guests come home late or leave early. All the staff I met in passing were all so friendly and smiley. Easy to get to, parking was good and reasonably priced and a good, central location. One of the best hotel experiences I’ve had in Brisbane!
Chelsea Rangi
Rooms a bit tired. We stayed in an interconnecting room / 2 bedroom apartment. First room needed to be properly cleaned and could tell it hadn’t been properly done in months. Dust all around the skirtings around the room, tv cabinet and surfaces dusty. Asked reception if cleaners could come back as we had a toddler and is in to every nook and cranny. Came back and just did a couple of spots so told reception again and they brought back cleaners again. However we weren’t happy with the level of cleanliness after paying the rate we did so we were moved to a different room. New Room was much cleaner however Air con didn’t work properly in the main room so we were way too hot and was 30deg outside! Didn’t bother saying anything as we had already been moved and didn’t want to move again. Pros of our booking were the staff were all super friendly and lovely to deal with. The Croft restaurant on site has delicious food and the staff there were also amazing and friendly. Pool was great and was fantastic they had a small heated pool for our toddler. Amazing location with great access to shopping, river foot bridges and botanical gardens. Although the rooms are tired, they are spacious. However due to the rate we paid for the rooms we received and the cleanliness I wouldn’t stay again. I’ve stayed at many Sebel’s before and sorry to say the rooms weren’t up to scratch.
Phil C
5-star price for a 1-star experience. Extremely disappointed with our stay at The Sebel Brisbane. While advertised as a 5-star hotel, the reality is closer to a 3-star (at best). Upon entering, the room smelled damp and mouldy. The cleanliness was unacceptable: there was a heavy layer of dust along the skirting boards and floor edges, and visible mould on both the balcony curtains and the air conditioning vents. The furniture was in poor condition, with wood chipping and peeling. The carpets were uneven and worn, creating a trip hazard and looking very dated. Bathroom was clean but cramped and looked like it had a poor makeover at some stage an small for premium hotel. Logistically, the stay was a headache. We booked 2 rooms for four people adults and 2 children (each having Queen + Sofa bed), yet were asked to pay an additional $70 just for bed sheets—a ridiculous request for a premium hotel. Check-in took 30 minutes due to being understaffed with people queued. To top it off, we were hit with extra charges for car parking and kept awake by construction noise until 9 PM, which we were never warned about. The staff were somewhat helpful but blunt, but the physical state of the hotel is the real issue. It took away from our trip to Brisbane and I would not recommend staying here.
N M
Do not be fooled. This is absolutely NOT a 5 star hotel. While the lobby looks fresh and well styled, the rooms are old, dated, uninspiring, and most importantly dirty & damaged. What a disgrace! I moved twice upon check-in, in search of a clean room, but after seeing 3 different rooms, I realised (much to my horror) that it wouldn’t matter how many rooms I saw, they would all look the same. They all showed multiple signs of neglect with badly damaged doors, warped carpets, damaged side tables, black mould in the showers & layers of dust imbedded in carpet crevices. The cleanliness of the room and the shower was disgraceful. I have experienced wonderful Sebel hotels, but this one has fallen very far short of the most standard of expectations. The nightly room rate is an extreme overreach for the state of the pitiful rooms. No complimentary waters, really cheap hairdryers, old TV’s. The pool needs a good clean as well (cloudy water). Why in God’s name have you not put any money in to these rooms? Do yourselves a favour: rebrand, remodel & reinvest. And stop calling yourselves a 5 star hotel…you’re a 3 at best. It is also worth noting that the cross river tunnel construction is occurring right next door to this hotel and is very loud. Not the hotel’s fault, but they are not as forthcoming advising guests about the level of noise and disruption.
Other spaces at this venue
Exclusive Hire (All areas combined)
Albert 1
Albert 2
Boardroom
