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Venue Partner terms and conditions

1. Introduction

1.1. These terms and conditions which govern use by Venues of the VenueNow platform (Platform). The Platform is available at https://VenueNow.com . The Platform enables Guests to find and connect with Venues.

1.2. The Platform is provided by Spare Group Pty Ltd (ACN: 607 830 302) trading as VenueNow (we, us and our) to users. These users may be:

  • (a) those who have available space and want to allow people to use that space for a fee (Venue Partners, you, and your); or
  • (b) those who are willing to pay a fee to use that space (Guests).

1.3. To access and use the Platform as a Venue Partner, you need to register as a user. By so registering you agree to comply with these terms and conditions.

1.4. If you are accessing the Platform on behalf of a Venue Partner, you warrant that you are authorised to do so by that Venue Partner and you are authorised to commit that Venue Partner to these terms and conditions.

1.5. These terms and conditions govern use of the Platform by Venue Partners. If you want to access the Platform as a Guest please click here [link].

1.6. As a Venue Partner, you may elect to use the Enquiry or Online Booking method for your Space.

1.7. For the Online Booking method, an agreement will come into existence between the Guest and the Venue Partner when a Guest books a Venue Partner’s services through the Platform. That agreement contains terms and conditions which are available here [link] (VP&G Terms). By electing to use the Online Booking method, you agree to the terms and conditions of the V&G Terms.

1.8. As a Venue Partner, you may impose additional conditions on a Guest’s use of the Space provided that those conditions are made known to the Guest before the Guest’s Online Booking is confirmed. In these terms and conditions these additional conditions are referred to as the Venue Rules. You are responsible for creating the Venue Rules through the Venue Partner dashboard. These Venue Rules will be deemed to be incorporated in the VP&G Terms and will override anything in the VP&G Terms if there is an inconsistency between the two.

2. Definitions and Interpretation

2.1. In these terms and conditions, the definitions have the following meanings:

Additional Fees has the meaning given to it in clause 6.

Additional Services means the provision (by us or a Venue Partner) of security, cleaning, catering, staffing and equipment and other services in conjunction with use of a Space.

Dispute means any dispute which arises out of or relates to the Space or this agreement, including without limitation the entry into, breach, termination or validity of these terms and conditions.

Enquiry means an enquiry received by us from a potential Guest, containing details of the type of space, date, time, optional extras (amenities) and budget.

GST means a goods and services tax imposed by or through A New Tax System (Goods and Services Tax) Act 1999.

Guidelines means any policy, procedure or guidelines which we make available on the Platform.

Intellectual Property Rights means any intellectual property right at any time protected by statute or common law in Australia or elsewhere in the world and whether registered or unregistered, including copyright, trade marks and registered designs.

Law means any Commonwealth, State, Territory or local government legislation in force in Australia or any law of a foreign jurisdiction, including regulations, by-laws, declarations, ministerial directions and other subordinate legislation and the common law in Australia.

Loss includes any liability, damage, costs (including legal costs on a solicitor and own client basis) and other outgoing, and any diminution in value of, or deficiency of any kind, in anything.

Moral Rights means the right of integrity of authorship, the right of attribution of authorship and the right not to have authorship falsely attributed as conferred by the Copyright Act 1968 (Cth).

Online Booking means a booking for a Venue made by a Guest directly on the Platform.

Online Booking Fee has the meaning given to it in clause 6.

Platform Fee has the meaning given to it in clause 6.

Services means the provision of (i) Space and (ii) Additional Services which you offer to Guests through the Platform.

Subscription Fee has the meaning given to it in clause 6.

Space means any space made available by a Venue Partner for enquiring or booking on the Platform.

Space Fee has the meaning given to it in clause 6.

VN Services Fee has the meaning given to it in clause 6.

Venue means the property that houses the Space.

Venue Rules has the meaning given to it in clause 1.8.

Venue Partner Plan has the meaning given to is in clause 6.3.

2.2. In these terms and conditions, unless the context otherwise requires:

  • (a) words denoting any gender include all genders;
  • (b) headings are for convenience only and do not affect interpretation;
  • (c) the singular includes the plural and vice versa;
  • (d) any schedule attached to these terms and conditions forms part of it;
  • (e) a reference to a party includes its successors and permitted assigns;
  • (f) a reference to a person includes a corporation, trust, partnership, unincorporated body or other entity, whether or not it comprises a separate legal entity; and
  • (g) a reference to a statute or other law includes regulations and other instruments under it and consolidations, amendments, re-enactments or replacements of any of them.

3. Your Obligations

3.1. You are solely responsible for the provision of the Space and any Services to Guests. We have no obligation to Venues or to Guests other than the provision of the Platform.

3.2. You are responsible for ensuring that your Space is suitable for the purpose for which you make it available for use by Guests and ensuring that it will not cause any work, health or safety issues for Guests.

3.3. You may offer to provide to Guest the Additional Services in respect of your Spaces. Additional Services are to be managed through the Platform with the assistance of our customer care team.

3.4. At the time of listing a Space on the Platform you may select either the Enquiry or Online Booking methods, under which:

  • (a) Enquiry method – upon us receiving an Enquiry we will notify you on the Platform of the Enquiry and you have 72 hours to confirm whether you want to accept the Enquiry. If you accept, we will promptly provide you with details of the person who made the Enquiry for you to liaise and finalise the booking of your Space.
  • (b) Online Booking method – this method allows Guests to book your Space directly from the Platform.

3.5. For Online Booking methods of listing, a booking for the Services is confirmed when the Guest receives a confirmation email that the booking has been confirmed by the Venue Partner. The booking confers the Guest a licence to access and use your Space for the period specified in the booking. In this period, you must allow the Guest to access and use your Space without interference and interruption. Your obligations to the Guest are no different to those that you would have had you hired, leased or rented your Space on a more formal basis to the Guest.

3.6. If you have offered to provide the Guest with Additional Services, you must provide those Services as promised in a timely and professional manner.

3.7. You must comply with our Guidelines as published from time-to-time on the Platform. We may terminate or suspend your registration if you fail to comply with our Guidelines.

3.8. You must:

  • (a) comply with all applicable Laws when using the Platform and providing the Services; and
  • (b) bear all costs and expenses related to your use of the Platform and provision of Services to Guests.

3.9. You must notify the Guest in the Venue Rules if you do not want the Guest to photograph or take any image or representation of the Space while using the Space.

3.10. You grant to us a royalty-free, non-exclusive licence to use your name together with your images and other information in your profile on the Platform for the purpose of:

  • (a) promoting you on the Platform while you are a Venue Partner; and
  • (b) general marketing of the Platform and our business.

3.11. You must not do anything that adversely affect the reputation of us or our community.

3.12. During and for a period of 12 months following when you cease being a Venue Partner you must not without our prior written consent:

  • (a) interfere with the relationship between us and our Guests, clients, employees, contractors or suppliers; or
  • (b) induce or help to induce an employee or contractor of ours to leave their employment or terminate their contract.

3.13. If requested by us, you must provide to us at your expense, the following:

  • (a) your bank account details;
  • (b) your Australian Business Number (ABN);
  • >(c) evidence that your Spaces are covered by public liability insurance; and
  • >(d) if you are an individual, details of your position within your organisation and evidence that you have authority from your organisation to register on the Platform.

3.14. You warrant that all information so provided and any information provided when you register as a Venue Partner, is true accurate and complete and you have the authority to provide such information.

3.15. We reserve the right to modify or remove the any information which you provide on the Platform where we form the view that such information is not suitable for the Platform.

3.16. You must not, in relation to your use of the Platform:

  • (a) impersonate others;
  • (b) misrepresent your affiliation with others;
  • (c) create a profile for a Space that you are not authorised to represent;
  • (d) share your log in details and passwords to any other person;
  • (e) interrupt or attempt to negatively impact or alter the operation of the Platform in any way;
  • (f) engage in any other practices which may adversely affect the credibility or reputation of the Platform and/or us;
  • (g) use the Platform in a way that violates applicable laws, that violates the Intellectual Property rights or other rights of us or others, or that is fraudulent, obscene, unprofessional, offensive, misleading or defamatory.
  • (h) reverse engineer, decompile or disassemble the Platform or use the Platform to develop a solution that is the same or substantially similar to the Platform;
  • (i) use any automated device, software, process or means to access, retrieve, scrape, or index our Platform or any content on our Platform;
  • (j) licence, sell, rent, lease, transfer, assign or otherwise commercially exploit, or otherwise make the Platform available to any third party;
  • (k) except as permitted under this agreement, modify, reproduce, display, publish, distribute, copy, transmit, perform, license, create derivative works from, transfer, or sell or re­sell any information, content, software, or materials made available through the Platform; or
  • (l) engage in any misleading or deceptive conduct or any other conduct that would contravene the Australian Consumer Law.

3.17. We reserve the right, at all times, to refuse to accept your registration as a Venue Partner or the promotion of a particular Space on the Platform where we form the view that you or your Space is not suitable for the Platform.

3.18. We will share your name (as a Venue Partner), contact person’s name, email address, physical address, access details of the Space and phone number with the Guest, in respect of the booking of a Space, to enable you to provide the Services to the Guest.

3.19. To minimise any friction which might arise between Venues and Guests we have developed a Dispute Resolution Policy. Venues and Guests are required to follow this policy should any issue arise between them which they cannot resolve.

4. Our Obligations

4.1. We will provide you with access to the Platform.

4.2. We may, at any time, enhance and/or alter the features of the Platform at our sole discretion and without notice to you.

4.3. We will engage a reputable third-party online payment facilitator to enable a Guest to pay for the Services without us collecting or storing their financial details. In order to receive payment, you will be required to set up an account with the third-party online payment facilitator as it will be through this account that we pay amounts owed to you.

4.4. We are not responsible for and make no promise about the quality of the payment facilitator or the benefit to be derived from use of the payment facilitator’s services.

5 Insurance

5.1. We do not guarantee the obligations of Guests and it is your responsibility to maintain insurance in respect of a Space in the event that damage is caused by Guests to your Space.

5.2. You must effect and maintain public liability insurance in respect of your Spaces for an amount that is no less than the minimum statutory amount required in the jurisdiction where the Space is located.

5.3. You are responsible for making true, accurate and complete disclosure to its insurer in relation to the use of the Space for which you are obtaining insurance. You are responsible to pay any excess/deductible under the insurances it effects. You must not do or allow anything which would prejudice any of your insurances or cause them to be terminated.

6 Payment and Fees

6.1. Further details of the fees will be provided to you by us or can be found here [link]. All fees are GST inclusive.

6.2. The fees include the following:

Fee Description Paid by
Space Fee The fee set by the Venue Partner for use of its Space. Guest.
Guest Fee The fee for the Guest’s use of the Platform. Guest.
Online Booking Fee The fee for the agency services VN provides to the Venue Partner, paid to VN at the time the booking is confirmed.
This fee is deducted from the Space Fee..
Venue Partner.
Unlock Fee The fee for unlocking the contact details of an Enquiry on the Platform. Venue Partner.
Additional Fees Other fees charged by us or the Venue Partner in respect of the Additional Services. Guest.
Subscription Fee The ongoing subscription fee for the Venue Partner’s use of the Platform. Venue Partner.

6.3. You must select a Venue Partner Plan for each Venue. If you don’t select a plan, your Venue will be assigned to the starter plan at a cost of $0 per month per venue. Further details of the Venue Partner Plans can be found here [link].

6.4. All fees are non-refundable.

Online Booking Method

6.5. If you select the Online Booking method you appoint us to act as your agent (and we will so act) for the purpose of promoting the use of your Space and managing your Guest’s bookings through the Platform, including the invoicing and collection of monies payable by the Guest in respect of their use of your Space. This appointment commences on the date you register as a Venue Partner on the Platform and ends when your registration ceases.

6.6. If you select the Online Booking method you must pay the Online Booking Fee and any commission we charge in respect of Additional Services which you authorise us to deduct from monies collected for you from Guests.

6.7. We will invoice and collect, on your behalf, the Space Fee and any Additional Fees chargeable by you and payable by a Guest in respect of your Space. We will also invoice you for the Online Booking Fee which you are required to pay to us.

Enquiry Method

6.8. If you select the Enquiry method you must:

  • (a) pay the Unlock Fee each time you unlock the contact details of the Enquiry.
  • (b) add a credit or debit card to your account or purchase credit to add to your account on the Platform to pay the fees. For qualifying Venue Partners, a Direct Debit setup may be offered at our direction. For more information, please click here [link].

6.9. For every one dollar you pre-pay you will receive one dollar of credit on the Platform. You may top-up your credit on your account at any time in $100 increments with a minimum of $200. Note you have a maximum of 12 months to use your credit on the Platform or it will expire.

7. Liability Limitation and Indemnity

7.1. We are not responsible for any communication, interaction or relationship between you and any other users of the Platform, (including a Guest) whether or not it occurs on the Platform or by another means. The relationship between you and the Guest is also governed by the VP&G Terms.

7.2. Terms, conditions and warranties implied by Law which cannot be excluded, restricted or modified apply to these terms and conditions to the extent required by Law.

7.3. Subject to clause 7.2, our total and aggregate liability for Loss suffered or sustained by you or a Guest in connection with the provision of the Platform:

  • (a) whether arising as a result of breach of contract, in tort (including negligence) or under statute; and
  • (b) whether or not arising pursuant to an indemnity in these terms and conditions, is limited to us providing you with access to the Platform again.

7.4. Neither party will be liable to the other party (or any other person) for any

Indirect Loss

arising from a breach of this agreement or otherwise in connection with the provision of the Platform.

7.5. For the purposes of clause 7.4, the term Indirect Loss means Losses which do not arise naturally (that is, according to the usual course of things) from the relevant breach of this agreement (including loss of profits or revenue, loss of goodwill or reputation, loss of anticipated benefits or savings, loss of any prospect or business opportunity, loss of production or other business interruption loss.

7.6. You agree to indemnify, defend and hold us (and each of our officers, employees and agents) harmless against any Loss incurred or arising in respect of:

  • (a) the death or illness of, or personal injury to, any individual in connection with your use of the Platform; or
  • (b) the loss or destruction of, or damage to, any tangible property or any person in connection with your use of the Platform, except to the extent such Loss arises from our wilful misconduct.

8. Termination and Suspension

8.1. You may terminate registration as a Venue Partner at any time by giving to us written notice. If a Space has already been booked by a Guest at the time you give notice of termination, we will not close your account until the end of the last booking that is current under your account.

8.2. We may terminate or suspend your account at any time by giving written notice to you.

8.3. If the Platform is shut down for any reason (Closure) we will give you as much notice as is practicable of a Closure and will refund monies we have received for bookings or pre-purchased credit and will have no liability to:

  • (a) a Venue Partner for a booking that may have been received but does not result in use of the Space as a result of the Closure; or
  • (b) a Guest who may not be able to use the Space they have booked.

9. Communications

9.1. If you wish to communicate with us about the Platform or your experience as a Venue Partner, you may do so by contacting us by either:

  • (a) email at venue@venuenow.com or
  • (b) telephone on 1300 647 488

10. Updates to these Terms and Conditions

10.1. We may change these terms and conditions at any time. If we make changes, we will take reasonable steps to let you know about the changes.

10.2. If you access the Platform following any amendment to these terms and conditions you will be taken to have agreed to comply with the terms and conditions as changed. If you do not agree with changes to the terms and conditions, you can choose to close your account with us.

11. General

11.1. You give to us a royalty-free, worldwide, perpetual licence to use and incorporate into the Platform and/or into our business any general suggestions, enhancement requests, recommendations or other feedback provided by the you.

11.2. The Intellectual Property Rights in the Platform and any other information or materials that are supplied by us to you in connection with your use of the Platform remain the exclusive property of us and our third-party licensors.

11.3. We reserve the right to monitor your use of the Platform for the purpose of ensuring that the Platform is functioning as we intended and that users are complying with these terms and conditions.

11.4. These terms and conditions (and any document incorporated herein by reference) record the entire agreement between the parties in relation to its subject matter.

11.5. Each party must (at its own expense) do all things as the other party asks as may be reasonably required or necessary to give the other party the full benefit of any obligations owed to the other party and expressed in these terms and conditions.

11.6. The rights and obligations in clauses 3.10, 3.11, 3.12, 5, 7, 8, 9 and 11 will survive the termination or expiry of these terms and conditions.

11.7. All or any part of these terms and conditions that is illegal or unenforceable will be severed and will not affect the continued operation of the remaining provisions.

11.8. These terms and conditions are governed by the laws of the State of New South Wales. Each party submits to the non-exclusive jurisdiction of courts exercising jurisdiction in the State of New South Wales in connection with all matters concerning these terms and conditions.

Guest terms and conditions

1. Introduction

1.1. These terms and conditions govern use by Guests of the VenueNow Workspace platform (Platform). The Platform is available at https://VenueNow.com. The Platform enables Guests to find and connect with Venue Partners.

1.2. The Platform is provided by Spare Group Pty Ltd (ACN: 607 830 302) trading as VenueNow (we, us and our) to users. These users may be:

  • (a) those who have available space and want to allow people to use that space for a fee (Venue Partners); or
  • (b)those who are willing to pay a fee to use that office space (Guests, you, and your).

1.3. To access and use the Platform as a Guest, you need to register as a guest user. By so registering you agree to comply with these terms and conditions.

1.4. If you are accessing the Platform on behalf of a Guest, you warrant that you are authorised to do so by that Guest and you are authorised to commit that Guest to these terms and conditions.

1.5. These terms and conditions govern use of the Platform by Guests. If you want to have access to the Platform as a Venue Partner please click here [link].

1.6. When a Guest books a Venue Partner’s Space through the Platform, an agreement will come into existence between the Guest and the Venue Partner. That agreement contains terms and conditions which are available here [link] (VP&G Terms).

1.7. You must read the terms and conditions of the H&G Terms before you register as a Guest.

1.8. Venue Partners may impose additional conditions on your use of their Space. Those conditions will be made known to you before your booking is confirmed. In these terms and conditions these additional conditions are referred to as the Venue Rules. The Venue Partner is responsible for creating the Venue Rules. These Venue Rules will be deemed to be incorporated in the VP&G Terms and will override anything in the H&G Terms if there is an inconsistency between the two.

1.9. If you book a Space on the Platform, note that we will act as agent of the Venue Partner for the purpose of promoting the use of the Venue Partners’ Space by Guests and managing the Venue Partners bookings of the Space through the Platform.

1.10. The Venue Partner (and not us) is solely responsible to provide the Services. We have no obligation to Venue Partners or to Guests other than the provision of the Platform. We are not responsible for and make no promise about the quality of the Services or the Space or the benefit to be derived from the Services provided to you by the Venue Partner.

2. Definitions and Interpretation

2.1. In these terms and conditions, the definitions have the following meanings:

  • (a) Additional Fees has the meaning given to it in clause 6.
  • (b) Additional Services means the provision (by us or a Venue Partner) of security, cleaning, catering, staffing and equipment and other services in conjunction with use of a Space.
  • (c) Dispute means any dispute which arises out of or relates to the Space or this agreement, including without limitation the entry into, breach, termination or validity of these terms and conditions.
  • (d) Enquiry means an enquiry we received from you which contains the details of the type of space, date, time and budget.
  • (e) GST means a goods and services tax imposed by or through A New Tax System (Goods and Services Tax) Act 1999.
  • (f) Guidelines means any policy, procedure or guidelines which we make available on the Platform.
  • (g) Intellectual Property Rights means any intellectual property right at any time protected by statute or common law in Australia or elsewhere in the world and whether registered or unregistered, including copyright, trade marks and registered designs.
  • (h) Law means any Commonwealth, State, Territory or local government legislation in force in Australia or any law of a foreign jurisdiction, including regulations, by-laws, declarations, ministerial directions and other subordinate legislation and the common law in Australia.
  • (i) Loss includes any liability, damage, costs (including legal costs on a solicitor and own client basis) and other outgoing, and any diminution in value of, or deficiency of any kind, in anything.
  • (j) Online Booking means a booking for a Space made by a Guest directly on the Platform.
  • (k) Platform Fee has the meaning given to it in clause 6.
  • (l) Services means the provision of (i) Space and (ii) Additional Services which the Venue Partner offers to you and promotes through the Platform.
  • (m) Space means any space made available by a Venue Partner for booking on the Platform.
  • (n) Space Fee has the meaning given to it in clause 6.
  • (o) VN Services Fee has the meaning given to it in clause 6.
  • (p) Team means any person working with or for the Guest (including, officers, agents, staff, or contractors), or who enters the Space at the invitation of, or under the auspices of the Guest or in order to transact with the Guest.
  • (q) Venue Rules has the meaning given to it in clause 1.8.

2.2. In these terms and conditions, unless the context otherwise requires:

  • (a) words denoting any gender include all genders;
  • (b) headings are for convenience only and do not affect interpretation;
  • (c) the singular includes the plural and vice versa;
  • (d) any schedule attached to these terms and conditions forms part of it;
  • (e) a reference to a party includes its successors and permitted assigns;
  • (f) a reference to a person includes a corporation, trust, partnership, unincorporated body or other entity, whether or not it comprises a separate legal entity; and
  • (g) a reference to a statute or other law includes regulations and other instruments under it and consolidations, amendments, re-enactments or replacements of any of them.

3. Your Obligations

3.1. When you make an Enquiry on the Platform in respect of a Space, the Venue Partner will select one of the following options in respect of that Space:

  • (a) Enquiry method – the Venue Partner will be notified you have submitted an Enquiry in respect of its Space. If the Venue Partner accepts your Enquiry within 72 hours we will then pass your details to the Venue Partner who will contact you directly to liaise and finalise your booking for the Space.
  • (b) Online Booking method – this method allows you to book a Space directly through the Platform.
    If you book the Space directly through the Platform, your booking for the Services is confirmed when you receive a confirmation email that the booking has been confirmed by the Venue Partner. Your booking confers on you a licence to access and use the applicable Space for the period specified in the booking.
    Note that if you continue to access and use the applicable Space after your booking has ended, fees will continue to accrue and be payable.

3.2. You must comply with our Guidelines as published from time-to-time on the Platform. In particular, you will be responsible for any damage caused by you (or by any person you invite or otherwise permit to be in a Space). If damage occurs, you must pay the cost of repairing the damage and otherwise reinstating the Space to original condition.

3.3. We may terminate or suspend your registration if you fail to comply with our Guidelines.

3.4. You must:

  • (a) comply with all applicable Laws when using the Platform and receiving the Services; and
  • (b) bear all costs and expenses related to your use of the Platform.

3.5. Venue Partners may offer to provide Additional Services in respect to some Spaces. Additional Services are to be managed through the Platform with the assistance of our customer care team.

3.6. You must manage the Team to ensure they abide by the Guidelines. You are responsible for any action, loss or damage caused directly or indirectly by any of the Team.

3.7. You grant to us a royalty-free, non-exclusive licence to use your name together with your images and other information in your profile on the Platform for the purpose of:

  • (a) promoting you on the Platform while you are a Guest; and
  • (b) general marketing of the Platform and our business.

3.8. You must not do anything that adversely affect the reputation of us or our community.

3.9. You must provide to us, at your expense and on our request, the following:

  • (a) your valid credit card information;
  • (b) if you are an individual, details of your position within your organisation and evidence that you have authority from your organisation to register on the Platform; and
  • (c) if requested by the Venue Partner (for security or other reasons), a list of the names of your invitees and details of the purpose for which you want to use the Space.

3.10. You warrant that all information so provided and any information provided when you register as a Guest, is true accurate and complete and you have the authority to provide such information.

3.11. We reserve the right to modify or remove the any information which you provide on the Platform where we form the view that such information is not suitable for the Platform.

3.12. You must not, in relation to your use of the Platform:

  • (a) impersonate others;
  • (b) misrepresent your affiliation with others;
  • (c) share your log in details and passwords to any other person;
  • (d) interrupt or attempt to negatively impact or alter the operation of the Platform in any way;
  • (e) engage in any other practices which may adversely affect the credibility or reputation of the Platform and/or us;
  • (f) use the Platform in a way that violates applicable laws, that violates the Intellectual Property Rights or other rights of us or others, or that is fraudulent, obscene, unprofessional, offensive, misleading or defamatory;
  • (g) use the Space for a purpose other than that for which you promised to use it;
  • (h) reverse engineer, decompile or disassemble the Platform or use the Platform to develop a solution that is the same or substantially similar to the Platform;
  • (i) use any automated device, software, process or means to access, retrieve, scrape, or index our Platform or any content on our Platform;
  • (j) licence, sell, rent, lease, transfer, assign or otherwise commercially exploit, or otherwise make the Platform available to any third party;
  • (k) except as permitted under this agreement, modify, reproduce, display, publish, distribute, copy, transmit, perform, license, create derivative works from, transfer, or sell or re­sell any information, content, software, or materials made available through the Platform; or
  • (l) engage in any misleading or deceptive conduct or any other conduct that would contravene the Australian Consumer Law.

3.13. We reserve the right, at all times, to refuse registration of a Guest on the Platform where we form the view that the Guest is not suitable for the Platform.

3.14. We will share your name, the name of your business/company, your position, your email address and your phone number with the Venue Partner, in respect of an Enquiries you make on the Platform or when you are booking a Space, to enable the Venue Partner to provide the Services to you.

3.15. In order to use the Platform, you must provide us with certain information about yourself. We will handle and store this information in accordance with our privacy policy which can be found at https://venuenow.com/privacy-policy

3.16. To minimise any friction which might arise between Venue Partners and Guests we have developed a Dispute Resolution Policy. Venue Partners and Guests are required to follow this policy should any issue arise between them which they cannot resolve.

4. Our Obligations

4.1. We will provide you with access to the Platform.

4.2. We may, at any time, enhance and/or alter the features of the Platform at our sole discretion and without notice to you.

4.3. We will engage a reputable third-party online payment facilitator to enable you to book and pay for the Services without us collecting or storing your payment details. We are not responsible for and make no promise about the quality or security of the payment facilitator or the benefit to be derived from use of the payment facilitator’s services.

5. Insurance

5.1. We recommend that Guests maintain insurance in respect of damage caused by the Guest or their Team to a Space. Under these terms and conditions Guests are responsible for repairing such damage.

5.2. You must effect and maintain public liability insurance in respect of your use of a Space for an amount that is no less than the minimum statutory amount required in the jurisdiction where the Space is located. If you are in any doubt as to the amount of cover, please check with your insurance broker.

6. Payment and Fees

6.1. The fees include the following:

Fee Description Paid by
Space Fee The fee set by the Venue Partner for use of its Space. Guest.
Guest Fee The fee for the Guest’s use of the Platform. Guest.
Additional Fees Other fees charged by us or the Venue Partner in respect of the Additional Services. Guest.

6.2. Further details of the fees can be found here [link]. If you submit an Enquiry the Venue Partner may contact you directly and provide you with alternate fees in respect of its Space.

6.3. All fees are GST inclusive.

6.4. We will not charge you any fees when you make an Enquiry on the Platform.

6.5. If you make an Online Booking the fees payable by you in respect of a Space comprise:

  • (a) the Space Fee
  • (b) the Guest Fee; and
  • (c) any Additional Fees.

6.6. The Guest Fee is the fee payable by you in respect of your use of the Platform. The Space Fee and any Additional Fees are the fees payable by you in respect of your use of the booked Space for which the fees are charged.

6.7. The fees payable by you will be invoiced by us. The Space Fee and Additional Fees payable by you are invoiced by us.

6.8. You must pay the fees on or before the date specified in your booking.

6.9. If you provide, to our third-party online payment facilitator through the Platform, valid and up to date credit card information as the means by which you will pay the fee, you authorise us to charge such credit card for any amounts due under these terms and conditions.

6.10. If payment is not made by credit card or by us deducting the payment from money held on your behalf, the invoice we send you is payable on receipt.

6.11. Upon receipt of invoiced fees from you, we will hold the invoiced fees received, other than the fees to which we are entitled to deduct from the fees so received, to the account of the Venue Partner.

6.12. We are do not guarantee the obligations of any Venue Partner.

7. Liability Limitation and Indemnity

7.1. We are not responsible for any communication, interaction or relationship between you and any other users of the Platform, (including a Venue Partner) whether or not it occurs on the Platform or by another means. The relationship between you and the Venue Partner is also governed by the VP&G Terms.

7.2. Terms, conditions and warranties implied by Law which cannot be excluded, restricted or modified apply to these terms and conditions to the extent required by Law.

7.3. Subject to clause 7.2, our total and aggregate liability for loss suffered or sustained by you or a Venue Partner in connection with the provision of the Platform:

  • (a) whether arising as a result of breach of contract, in tort (including negligence) or under statute; and
  • (b) whether or not arising pursuant to an indemnity in these terms and conditions,

7.4. is limited to us providing you with access to the Platform again.

7.5. Neither party will be liable to the other party (or any other person) for any Indirect Loss arising from a breach of this agreement or otherwise in connection with the provision of the Platform.

7.6. For the purposes of clause 7.4, the term Indirect Loss means Losses which do not arise naturally (that is, according to the usual course of things) from the relevant breach of this agreement (including loss of profits or revenue, loss of goodwill or reputation, loss of anticipated benefits or savings, loss of any prospect or business opportunity, loss of production or other business interruption loss.

7.7. You agree to indemnify, defend and hold us (and each of its officers, employees and agents) harmless against any Loss incurred or arising in respect of:

  • (a) the death or illness of, or personal injury to, any individual in connection with your use of the Platform; or
  • (b) the loss or destruction of, or damage to, any tangible property of the Venue Partner or any person in connection with your use of the Platform,
  • except to the extent such Loss arises from our wilful misconduct.

8. Termination and Suspension

8.1. You may terminate registration as a Guest at any time by giving to us written notice. If you have Space’s booked at the time it gives notice of termination, we will not close your account until after the date of your last booking.

8.2. We may terminate or suspend your account at any time by giving written notice to you.

8.3. If the Platform is shut down for any reason (Closure) we will give you as much notice as is practicable of a Closure and will refund monies we have received for bookings that cannot be fulfilled and will have no liability to:

  • (a) a Venue Partner for bookings that may have been received but do not result in use of the Space as a result of the Closure; or
  • (b) a Guest who may not be able to use the Space they have booked.

9. Communications

9.1. If you wish to communicate with us about the Platform or your experience as a Guest, you may do so by contacting us by either:

10. Updates to these Terms and conditions

10.1. We may change these terms at any time. If we make changes, we will take reasonable steps to let you know about the changes.

10.2. If you access the Platform following any amendment to these terms and conditions you will be taken to have agreed to comply with the terms and conditions as changed. If you do not agree with changes to the terms and conditions, you can choose to close your account with us.

11. General

11.1. You give to us a royalty-free, worldwide, perpetual licence to use and incorporate into the Platform and/or into our business any general suggestions, enhancement requests, recommendations or other feedback provided by you.

11.2. The Intellectual Property Rights in the Platform and any other information or materials that are supplied by us to you in connection with your use of the Platform remain the exclusive property of us and our third-party licensors.

11.3. We reserve the right to monitor your use of the Platform for the purpose of ensuring that the Platform is functioning as we intended and that users are complying with these terms and conditions.

11.4. These terms and conditions (and any document incorporated by reference in it) records the entire agreement between the parties in relation to its subject matter.

11.5. Each party must (at its own expense) do all things as the other party asks as may be reasonably required or necessary to give the other party the full benefit of any obligations owed to the other party and expressed in these terms and conditions.

11.6. The rights and obligations in clauses 3.11, 5, 7, 9 and 11 will survive the termination or expiry of these terms and conditions.

11.7. All or any part of these terms and conditions that is illegal or unenforceable will be severed and will not affect the continued operation of the remaining provisions.

11.8. These terms and conditions are governed by the laws of the State of New South Wales. Each party submits to the non-exclusive jurisdiction of courts exercising jurisdiction in the State of New South Wales in connection with all matters concerning these terms and conditions.

Venue Partner and Guest terms and conditions

1. Introduction

1.1. These terms and conditions govern the relationship between a Venue Partner and a Guest in respect of a Space (VP&G Terms).

1.2. When you use the Platform as either a Guest or a Venue Partner, you will either be bound by the Venue Partner Terms and Conditions or Guest Terms and Conditions (whichever is applicable) between you and Spare Group Pty Ltd (ACN: 607 830 302) trading as VenueNow (we, us and our) containing the terms and conditions available therein.

1.3. A Venue Partner may impose additional conditions on Guests in respect of Guest’s use of the Space, provided that those conditions are made known to the Guest before the Guest’s booking is confirmed. These additional conditions are referred to as the Venue Rules. These Venue Rules will be deemed to be incorporated into the VP&G Terms and will override anything in these terms and conditions if there is an inconsistency between the two.

2. Definitions

2.1. In these terms and conditions, the definitions have the following meanings:

  • (a) Additional Fees means other fees charged by us or the Venue Partner in respect of the Additional Services.
  • (b) Additional Services means the provision (by us or a Venue Partner) of security, cleaning, catering, staffing and equipment and other services in conjunction with use of a Space.
  • (c) Enquiry means an enquiry we receive from the Guest which contains the details of the type of space, date, time and budget.
  • (d) Guest means someone who is willing to pay a fee to use that space.
  • (e) Guidelines means any policy, procedure or guidelines which we make available on the Platform.
  • (f) Law means any Commonwealth, State, Territory or local government legislation in force in Australia or any law of a foreign jurisdiction, including regulations, by-laws, declarations, ministerial directions and other subordinate legislation and the common law in Australia.
  • (g) Loss includes any liability, damage, costs (including legal costs on a solicitor and own client basis) and other outgoing, and any diminution in value of, or deficiency of any kind, in anything.
  • (h) Online Booking means a booking for a Space made by a Guest directly on the Platform.
  • (i) Platform means the website Spare Workspace platform available at https://VenueNow.com.au
  • (j) Services means the provision of (i) Space and (ii) Additional Services which you offer to Guests through the Platform.
  • (k) Space means any space made available by a Venue Partner for booking on the Platform.
  • (l) Space Fee means the fee set by the Venue Partner for use of its Space.
  • (m) Space Listing Page means the webpage of the advertised Space on VenueNow.com
  • (n) Party means any person with or for the Guest (including, officers, agents, staff, or contractors), or who enters the Space at the invitation of, or under the auspices of the Guest or in order to transact with the Guest.
  • (o) Venue Partner means a person who has available Space and wants to allow people to use that space for a fee.
  • (p) Venue Rules has the meaning given to it in clause 1.3.

3. Guest Obligations

3.1. The Guest is responsible for the conduct of the people they invite to the Space including ensuring that those people comply with any Guidelines. The Guest is responsible for any Loss caused directly or indirectly by any of those invitees.

3.2. The Guest must, and ensure that the Party, at all times (at the Guest’s sole cost):

  • (a) hold all licences, permits and consents as are required (from any competent authority) so that the Guest can use the Space and create a Creative Work;
  • (b) abide by the Venue Rules;
  • (c) treat the Space with reasonable care and in accordance with all applicable laws;
  • (d) bear the costs for any Additional Services which it incurs during its use of the Space;
  • (e) bear all responsibility, costs and expenses in respect of damage caused by the Guest or their Team to a Space;
  • (f) bear all costs and expenses related to the Guest’s participation in the Platform.

3.3. The Guest must effect and maintain public liability insurance in respect of its use of a Space for an amount that is no less than the minimum statutory amount required in the jurisdiction where the Space is located.

3.4. If you wish to cancel or reschedule a booking, you must notify us by sending an email to customer@venuenow.com requesting the cancellation or reschedule. In the email, you must specify the booking reference included in the original booking confirmation email.

3.5. A cancellation request will be approved by us providing the request meets the relevant policy as noted on the Space Listing Page. If applicable, you will be refunded 80% of the total fee back to the original payment method.

3.6. A reschedule request will be approved providing the request meets the relevant policy as noted on the Space Listing Page. The approval is subject to the Venue Partner’s ability to accommodate the request.

4. Venue Partner Obligations

4.1. The Venue Partner must provide the Services to the Guest in return for payment of the Space Fee and any Additional Fees.

4.2. The Venue Partner must at all times (at the Venue Partner’s sole cost):

  • (a) hold all licences, permits and consents as are required (from any competent authority) so that the Venue Partner can provide the Services;
  • (b) provide the Services with reasonable care and in accordance with all applicable Laws;
  • (c) provide honest and accurate information about the Space and the Services;
  • (d) provide clear and accurate instructions to a Guest in accordance with the Guidelines about the exact address and use of the Space;
  • (e) ensure that any images and/or description of the Space accurately represent the Space;
  • (f) honour the bookings made through the Platform by a Guest;
  • (g) immediately notify the Police and us if the Venue Partner becomes aware that a Guest has used the Space for an illegal purpose
  • (h) ensure that the facilities and equipment provided at the Space are safe and fit for use by Guests; and
  • (i) bear all costs and expenses related to the Venue Partner’s use of the Platform.

4.3. The Venue Partner may impose additional conditions on a Guest’s use of a Space provided that those terms and conditions have been made known to the Guest before the Guest’s booking is accepted by the Venue Partner through the Platform.

4.4. The Venue Partner must effect and maintain public liability insurance in respect of its Spaces for an amount that is no less than the minimum statutory amount required in the jurisdiction where the Space is located.

5. Use of the Space

5.1. The Venue Partner grants to the Guest and its Team a revocable, no-exclusive, non-transferable licence to enter and use the Space for the purpose nominated in the Enquiry or the Online Booking.

5.2. The Guest warrants:

  • (a) only use the Space for the purpose nominated in the Enquiry or the Online Booking; and
  • (b) it will ensure that no more than the number of invitees specified in the Enquiry or the Online Booking will enter or use the Space.

5.3. The Guest acknowledges and agrees that if the number of invitees exceeds the number specified in the Enquiry or the Online Booking the Venue Partner may require those additional invitees to vacate the Space.

5.4. The Guest must not use the Space for any illegal purpose nor permit any illegal or immoral activity at the Space during the period it is authorised to use the Space.

6. General

6.1. These terms and conditions may be changed at any time. You will be notified of the change and your continued use of the Platform after such notification will constitute acceptance of these amended terms and conditions.

6.2. All or any part of these terms and conditions that is illegal or unenforceable will be severed and will not affect the continued operation of the remaining provisions.

6.3. These terms and conditions are governed by the laws of the State of New South Wales. Each party submits to the non-exclusive jurisdiction of courts exercising jurisdiction in the State of New South Wales in connection with all matters concerning these terms and conditions.

Last updated: September 2020.