The Galaxy Room at Shoppingtown Hotel
Price on request
19 Williamsons Rd, Doncaster Victoria 3108, Australia
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Please note, that pricing and inclusions may be subject to change without notice. We recommend confirming with the listing prior to booking to ensure you have the most up-to-date information.
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Reviews for Shoppingtown Hotel
Donna Robertson
If you enjoy being ignored by staff, eat mediocre food, get a dish with most of the ingredients missing and get over charged for your drinks, then this is the place for you. Most of the staff seemed more interested in what was on their phones than what was happening in the restaurant. We ordered and paid for our first drinks at the bar and I miss heard the charge only to find out later when checking my bank account that I had been overcharged $11 for 2 drinks. The food took ages to arrive and was less than appetising. The pork was over cooked and dry, the potatoes were hard and tasted like they had not been washed properly. We ordered 2 deserts, ice cream with topping and wafers. When they had not appeared half an hour later, we enquired as to their whereabouts only to be told that the kitchen was closed. But they had taken our money for the desert! We were eventual given a bowl each of 2 small scoops of half melted ice cream, no wafers, no topping. And this was at a cost of $8 per bowl! When we queried it, the waiter just ignored us and left, no explanation and no apologies. I expressed my concerns via email to the hotel, but their silence was deafening. They obviously don’t give a damn about customer service. Overall a horrible experience, the management should be ashamed of their staff and also themselves for not addressing concerns from their customers. I would never step foot in this hotel ever again.
Goranka Milenkovich
We stopped by for dinner with a child in a wheelchair. Staff - Kristos- was accomodating & helpful. Particularly in accessing the outdoor deck; to view the sunset & city. Keoghan was helpful in the bar in selecting non alcoholic wine & beer. The kitchen / meals did take quite some time to arrive especially as it wasn’t busy. Great views, Meals, service.
Michael
We recently celebrated our son’s 21st birthday in the Garden Bar, with the stunning city skyline as the backdrop — and it was absolutely perfect. All our family and friends had a fantastic time. The food was delicious, the setting was beautiful, and the atmosphere was just right. A special thank you to our Function Manager, Ale, who truly went above and beyond. She was friendly, bubbly, and incredibly professional. Nothing was too much trouble, and she made sure every detail we requested was executed seamlessly. Ale is definitely the right person for the job — we couldn’t have asked for a better experience. Together with Ale, the bar attendants Monique and Gabrielle were also helpful, friendly, and really contributed to making the evening enjoyable for everyone. Thank you for making this 21st a truly memorable and special evening!
Tara Donnelly
We attended the Christmas Day Buffet lunch. We were very unhappy that we had to wait outside in the cold for the doors to open 3 minutes late after the lunch should have commenced. We recommend that patrons can wait in the foyer for 30 minutes prior to opening the buffet as the line gets really long. However, the quality of the buffet food was amazing, the best buffet since you commenced the Christmas buffet. We attend every year and previous years have been average. Very happy with the 2025 buffet, please thank the staff for an excellent Christmas Day lunch!!
Pam Brett
We have just been to Dinner and show. the Beatles legacy Show. Beatles Legacy and Denis Walter were 5 star entertainers. Absolutely loved them. My Chicken meal stone cold. My husbands Steak meal luke warm. The 2 vegierarian meals on table was half a cauliflower and a few vegetable garnishes on top. They were sent back to redo, because they were stone cold as well. I don't necessarily blame the waiting crew. They obviously need more staff for this kind of dinner show. The kitchen should be better organised. I won't be going back to this hotel again.
Other spaces at this venue
The Cabaret Room
The Beer Garden
