Steavenson Ballroom at Peppers Marysville
Price on request
32 Murchison St, Marysville VIC 3779, Australia
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Reviews for Peppers Marysville
Prabath
Perfect location right in the middle of Marysville, making it easy to walk to shops and attractions. Rooms are modern, clean, and comfortable. They have family rooms that accomodate 4 ppl.Service is great — all staff we came across were friendly and helpful. The restaurant is average, and the breakfast is also fairly standard, but still convenient. The outdoor pool is a nice bonus. There’s a large car park at the back, including EV chargers, which is very handy. Would happily stay again for the location and service if we are going that way.
Amelia Loseli
Thank you for the hospitality the staff were kind, welcoming and beautiful to interact with from the cleaners , receptionists , host/waitress and chef. Appreciate the 5 star service. The hotel itself was very clean, well maintained, modern and comfortable. Beds were comfortable, shower and toilets are clean and well stocked with shampoo/conditioner/body wash etc The option to have your beds made at your request was great. The staff topped up toilet paper and tissues and changed the towels which was something that wasn’t offered at other places we stayed in. Would love if they offered a communal area for a microwave or added that to the rooms. We weren’t aware stores closed early so we had to scramble to grab food from the 1 grocery store in town and settled on noodles as there is a kettle provided. So heads up to pack snacks or other food items if you want to save some money. We booked the breakfast included which was the best decision to add on. We ate breakfast every morning during our stay and although they offered the same food everyday it was perfect for us as any meal was satisfying. They offered eggs your way, bacon , baked beans , grilled tomato, hashbrows , sausages and mushrooms, variety or toasts , cereals , milk , juices , pastries and fruit. Kids loved waking up and going to breakfast. The pool was good, nice area to relax in and not as warm as you’d expect it to be as it’s advertised as heated but once you start swimming it just starts to feel warm. Gym and sauna look good we didn’t use those but great facilities. The communal Laundry is $4 a load for both washer and dryer didn’t mind it but would’ve liked if there was a seat to sit on outside the laundry room whilst waiting for laundry. Enjoyed seeing all the artwork on display in the hotel and restaurant very beautiful whoever captured those. Overall enjoyed our stay and would recommend but be prepared by packing food and water for the early closures in town. Thank you
Abram Norman Luis
Our friends and family stayed over Christmas Day, and we truly enjoyed the stay. The accommodation was very comfortable, and the service was impeccable. I would especially like to highlight the outstanding dedication of the staff who worked during the holidays. A special mention goes to Klaus, the General Manager—hats off to him for supporting his team and personally working on Christmas Day and the following day. Overall, the stay was excellent, and this is definitely a hotel we would love to visit again.
Thuy Khanh Dang
I booked a room for my partner’s birthday, which was also planned as a retreat for four of us. I had reserved a table at the hotel restaurant in advance, called to confirm it, and reconfirmed again at check-in around 1:30 pm. Despite all of this, my reservation was cancelled at 4:00 pm, even though our booking time was 7:00 pm. When I asked reception what had happened, I was told they were short-staffed and that the chef “didn’t want us to be kept waiting.” We explained that we were happy to wait, as this dinner was an important part of my partner’s birthday celebration. However, the receptionist responded, “The chef just doesn’t want to, he is a bit uncomfortable tonight.” This was extremely disappointing and unprofessional. We were in the middle of Marysville, where only a few restaurants are open in the evening, and the hotel restaurant was clearly the best option for a birthday dinner—unlike the nearby clubs or bars. Eventually, we discovered that there was a large function for a sports car club that night. It felt as though we were refused service simply because we were not part of that group, or because the hotel expected to make more money from the function guests. I spoke with the General Manager, who told me to “just come and let them know, and they would take care of us,” yet he offered no written confirmation or compensation. After having a confirmed booking cancelled three times, how could we trust that promise? As an Accor member, I find this experience completely unacceptable. I expect a formal response and an appropriate resolution
Richard Wade
My Superior King Room was pretty big and the decor was attractive. Breakfast was included in my deal and was all you can eat cooked plus cereals, fruit, and toast. Really well done. All staff were very friendly. A beautiful stay in a beautiful region.