Hastings Room Combined at Comfort Resort Waters Edge
Price on request
1 Buller St, Port Macquarie NSW 2444, Australia
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Reviews for Comfort Resort Waters Edge
Peter Pangas
Found this motel on google maps. Looked a nice location which it was. Found a superior room that included breakfast and daily room clean, so booked. On arrival, they stated it did not include breakfast. They offered breakfast at $20 each rather than the usual $25. We did not take them up on their offer. I was not going to pay for something twice. The next day we hung the Please Clean My Room sign on the door handle. Returning later to find the room was not cleaned. When asking at reception it was stated they don't clean on weekends or public holidays. This was not what was stated on the booking site. Now as for that, one might think that external booking sites might get it wrong. In this case it was their own booking site, Choice Privileges. I even joined to get better service and a discount, though the result was overpriced in the circumstances and very disappointed that I did not receive what I paid for. Oh, and if you thought cleaning the room only after one night was not an issue, there was no exhaust fan in the bathroom so was very steamy and towels did not dry. We had to collect some more from reception as we had already placed the wet ones on the floor expecting the room to be serviced.
Mal Potter
My wife and I have been to this hotel se eral times each year for a few years now and have generally been happy. The location is great, many of the rooms have been renovated and the barman is very friendly, unlike the rest of the staff. On our last two visits we have been allocated upstairs rooms and there is no lift. We are both getting on in years and don't find it easy to lug our bags up tje stairs. Consequently on this latest occassion we booked and paid for a downstairs room. This was confirmed by email. We arrived to find that our original designated room had been crossed out and replaced with an upstairs unrenovated room. My wife approached reception and queried and objected to the change. The receptionists response was essentially "Too bad, we're booked out." My wife asked to speak to the manager but was told that he had gone home. My wife then asked the receptionist to call him and ask him to call my wife. He did not. We booked and paid for a service we did not receive and that is simply unacceptable.
Amita Shah
Rooms were alright, found a razor up on the bathroom shower door. It could have been easily missed, quite understandable. However, we went in the pool which had duck poop in it. No signs anywhere near the pool to warn patrons of this. Upon letting the staff know to clean it out, they said it's very common here and with the amount of chemical in the pool, it will be okay. They also mentioned they dont clean the pool for the poo, the poop just dissolves in it. A little heads up would have been good to let us decide whether we are okay to swim in the pool with duck poo. Breakfast was okay. Some staff are really lovely and friendly, some not so much.
Oliver Nebel
The hotel is OK. However - The rooms are somewhat noisy. The single room shared a door with the neighbouring room and one could hear pretty much everything next door. The breakfast was on the pricey end - would have been ok, if the 'barrister' coffee wouldnt have been 5$ extra. For my airport cab, I asked for a booking. Was given a piece of paper with a number. All ok but not quite there.
Jenny Bradford
Lovely motel in a great location. Staff were very helpful, we paid extra for a river view and it was worth it. Free laundry facilities. Nice pool and terrace. Small downside, bar and restaurant is closed on a Sunday.