Peppers Terrace at Peppers Salt Resort & Spa
Price on request
Bells Boulevard, Kingscliff NSW, Australia
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Reviews for Peppers Salt Resort & Spa
Adena Kackell
We stayed here in September, specifically choosing a resort where we wouldn’t need to leave and could enjoy a full resort experience. Unfortunately, this was not delivered at all. The pool bar was beyond disappointing, no snacks, no poolside dining, and we were told it was “under renovations,” despite no renovations occurring during our stay. Most restaurants across the road in Salt Village were also closed, meaning we had to drive elsewhere every day just to eat. They had a “pop up” bar where you could get a drink, drinks were limited, service was lacking and consistency of drinks was non existent. We booked here with the full expectation to spend the time by the pool with a cocktail in hand. 1 out of the 4 days we stayed I was able to grab a cocktail the other days they couldn’t be bothered mixing them up to serve. The resort itself is extremely run down. The hallway carpets were filthy, with large wet puddles that remained for our entire stay. Our apartment had multiple issues including a leaking fridge, mould, lifting floorboards, and overall poor maintenance. From the front entrance through to the rooms, the property is clearly overdue for serious upkeep. My husband and I stayed here in 2019 and absolutely loved it, which is why we returned and brought our son for his first resort holiday. Sadly, it didn’t come close to meeting our expectations this time. The worst part of our stay involved safety. We booked a two-bedroom apartment with a plunge pool and were relaxing outside with our 5-year-old son when an aggressive dog from a neighbouring unit ran over, barking and growling at us. We immediately went inside for safety and contacted reception to report it. An hour later, nothing had been done, and when we went to reception, staff were unaware of the report due to a shift handover. Later, we were told the dog was allegedly a service dog in training and that it could remain, as the neighbouring unit was privately rented. Despite this, the dog continued barking aggressively for the remainder of our stay. There was no fencing or barrier between the units, meaning the dog was able to access our outdoor area. Service dogs do not behave aggressively or lack recall, so this explanation was concerning. To make matters worse, the staff member handling the complaint told the neighbouring guests that it was us who complained, which showed a complete lack of professionalism and regard for our safety. The neighbours also smoked constantly outside, further impacting our experience. We spent the rest of our holiday stuck indoors, stressed and unable to use the facilities we paid for, simply to keep ourselves and our child safe. There was no urgency, care, or accountability shown by staff. Extremely disappointing and stressful stay. This was our first family resort stay and it was not at all what we paid for or expected. We will not be returning.
Graeme goodone
Was expecting Peppers experience, thinking it would be a nice , luxury escape but underwhelmed ! Check in lady was great but apart from that, most of the staff, especially the front desk staff would not look at you or acknowledge you if you walked past even when the reception was quiet. No friendly smile, no good morning how are you. No customer service skills whatsoever! We got told off at the pool bar saying this is a luxury a hotel when we were 2 mins out of happy hour and asked for the happy hour price. Sitting around main pool, discarded plastic drink cups left lying everywhere as well as food service cardboard containers . Not one of the waitstaff picked up any , repeat anything that was left finished by guests! I couldn’t take it any longer and cleared a space so we could sit down in reasonably clean beach area. No outside cleaning done around pool area as dried spilt tomato sauce was all over parts of seating area , tiling , lounge chairs around pool that was there for our three day stay. No attention to detail and getting tired look about it and needs a bit of maintenance. Parking spots extremely narrow. Rooms were clean and beds comfortable but overall disappointing to what we were expecting from a Peppers resort. Breakfast was the same, reasonably good breakfast but staff busy talking to each other rather than picking up plates from our table. Also , again got told off for touching pancake machine.
Dark Wants
We have stayed here numerous times in the past. We have found Peppers to be good value for money and the staff to be most accommodating. This time however, Peppers has let their standards drop. Perhaps it was because of being heavy over committed with numerous functions occurring on the weekend of our visit. Issues: The room was well presented as always, however we had a delay in booking in due to the room not being cleaned until several hours past the 2pm check in time. When we got to our room the clean was not to standard, the floor had patches of dry sand on it, which you picked up on bare feet. Very problematic when it came to bed time. We asked several times for this to be rectified and we are on day 3 still with a sandy apartment. The kitchen amenities provided are very tired and makes food preparation challenging. Dull stained knives, lack of utensils - we had to use salad servers in place of tongs. At breakfast the dining staff were not as motivated to clear away dirty plates in cadence with leaving guests, creating a backlog with arriving diners. Of two toasters only one was operating properly which again created a backlog. We have stayed at this Peppers many times over the last 15 years both as a couple and as a family and would do so again but we are really hoping that management take note of reviews such as this and make the appropriate changes and improvements.
Little King Bear
There is zero chance this is a five star hotel. It felt like a three star hotel with missing amenities and poorly maintained/thought out rooms. TLDR: stay elsewhere for a luxury experience, there is not one here. Looking back at reviews with a sinking feeling, it's clear that a mix poor management and privately owned rooms has dragged standards down so that even the bare minimum is hard to come by. Staff were generally lovely, but don't have enough resources to assist with anything. Gold status means nothing and doesn't get you any perks anymore - preorganised birthday gift was forgotten and late checkout wasn't allowed (first time in years this has happened!). Rooms (spa suite): The aircon was set to freezing on arrival to cover the musty smell. Any increase in the temperature made the whole suite stink. Even turned off, the musty smell was prevalent. Beds are comfy enough (2 singles put together), but the sheets are god awful. It's like sleeping on paper. Beds were covered in dust, which kept falling down from the ceiling vent despite having the sheets changed. Mould in the shower, toilet, and blinds. The blinds also aren't blockout and the bedroom door is glass, so waking with the sun is inevitable. Esp aggravating if you have little kids who sleep in. Large space enough space to relax in. TV was foxtel only and no way to connect your own devices or wifi. Amenities: Asked for slippers and robes (the floor had dust all over it) and reception said they had none, but would ask housekeeping to send some if they had any. No slippers or robes were delivered despite follow up. Nespresso had 2 pods only for the week duration. Pool with sand was nice, but really sunny and very cold. Warm pool was also without shade and hasn't been updated since the 90s. Roomservice QR code was closed the entire week. You can only get food/drinks at the bar from midday. On the weekend, they did bring it to your lounge. Food was heinously expensive. Breakfast for $26pp reserved the night before was actually better than expected (nicer than an airport lounge) with lots of options. EV Charging: The girl at the front desk had no idea what I was talking about when I asked about charging my car. There aren't any EV chargers, and the owners are petty enough to change the plug type and padlock them specifically so EV users can't charge their car. I can see a review as early as 2016 this was a problem that still hasn't been addressed.
Maddi Williames
We had a lovely stay at this resort. The location was great with walking distance to restaurants, the beach, shops & the spa. The room was very clean and had everything we needed. We booked the room with a private plunge pool which gave us a quiet space to relax when it was busy on the weekend. The staff were very friendly and helpful if we needed anything. Buffet breakfast was well stocked and tasty. Can highly recommend!
Other spaces at this venue
Peppers Boardroom
Season Restaurant
