The Blueberry at Canterbury Leagues Club
Price on request
26 Bridge Road, Belmore NSW, Australia
Contact Canterbury Leagues Club
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Reviews for Canterbury Leagues Club
Giuli Toombes
First time going to the Canterbury League club and wow. The people straight through the door gave us a great explanation of where everything was and the benefits of becoming a member. It was very opulent especially the water feature in the toilet. The service, food and drinks were also very good.
Rachel
I have been a member at C-Life gym for three years. I attended a Reformer Pilates class yesterday, and my interaction with Mark and Arthur was one of the most disappointing and unprofessional customer service experiences I have had at any gym. After a reformer pilates class, I asked the instructor if there would be closure during the holiday period. The instructor told me Pilates would be closed for two weeks but advised me to confirm the details and charges with reception. At reception, I asked the same question to a staff member. Mark, a staff member, stepped in. When I asked whether we would still be charged despite the closure, he told me reformer Pilates would be closed for one and a half weeks (which was incorrect as Arthur confirmed later that it was two weeks on the calendar). When I asked whether we would still be charged despite no reformer Pilates service being provided, he crossed his arms, stared me down, and said “Yep,” offering no explanation, no alternatives and no willingness to help. His tone and body language were rude, dismissive, and confrontational. Mark clearly had no interest in providing basic customer service or addressing my concern. When I asked if he was the manager, he said he was not but was filling in for the day. His power-tripping behaviour was obvious and completely inappropriate. Mark needs basic human-to-human communication training and customer service re-training before he can handle customer conflict resolution. Confused and frustrated, I asked to speak to the actual manager. Arthur arrived and showed the calendar confirming that Pilates is actually closed for two full weeks, not the one and a half weeks Mark claimed. I explained that my membership is $99 a fortnight, which includes Reformer Pilates and gym (gym is $50 a fortnight), and that charging full price while reformer Pilates is unavailable for two weeks is completely unfair. Mark interrupted again to say the coaches need a holiday, which was never my concern. Arthur also mentioned they charge less than other gyms, which does not address the issue. My concern was paying full price for a service that is unavailable. Arthur offered the option to put my membership on hold, something Mark never mentioned. When I asked why this was not communicated earlier, Mark said, with attitude, “Well, you did not ask me,” which explained the lack of resolution. Mark claiming he was the fill-in manager for the day, yet he demonstrated no ability to provide fair options or resolve the situation professionally. The only solution Arthur offered was to put my entire membership on hold, which would also remove my gym access. This is not a fair or reasonable solution. Under Australian Consumer Law, a business cannot charge for a service it does not provide and must give reasonable notice and fair options. These options should include credit, a partial hold, or some other fair resolution. Instead, I was given incorrect information, no notice, no fair options, and was treated with arrogance. Due to the lack of professionalism, transparency, and respect, I am cancelling my membership and so will a friend of mine whom I referred to Reformer Pilates 3 weeks ago. Members deserve honesty, fairness, accountability, and basic customer service, none of which were provided here.
Gina white
First time in a long time visiting the club, love the pretty water feature out the front and also the indoor water feature with greenery looks pretty with the lights on. Had food at the bistro was nice. Staff helpful. Missed out on trying cake, as was full maybe next time.
matt t
The Dynasty at Canterbury League Club has decent yum cha and dim sum — some dishes are tasty and portions are okay. Service and quality can be hit or miss, and a few items feel overpriced. Good for a casual lunch, but not a must-visit.
Kylie Morgan
Came for breakfast and wasn't disappointed. The servings were large, price point was really good. Will definitely be coming back when I come down for another game. Keoni had exceptional customer service when we visited (after last game of regular season).
Other spaces at this venue
The Showroom
The Terrace
Bartega
The Paragon Room
