Exclusive Hire at Punthill Norwest
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Punthill Apartment Hotels | Norwest, Brookhollow Ave, Norwest NSW 2153, Australia
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Reviews for Punthill Norwest
Mark Burch
Had a relative stay there for a few months, around $15,000 total. On the last day, we asked for a two hour extension to check out which we were explicitly granted. I was then charged for it without any warning. When someone asks for a late check out and reception says it’s fine, people understand it to be free. I called the head office, got told that the fee would be waived and I still got charged. The stay was fine.
Deb Milne
Bed is two beds pushed together unfortunately they are different heights so makes it a little uncomfortable. Manager was lovely. A bit irrated that the room was paid for by company but they wanted me to put a $100 deposit. I have never had to do this at any punthills previosly. Beautiful location and very quiet. Close to train station and coles.
Pilot
Punthill Hotel Norwest delivered an extremely disappointing experience due to its consistently poor service. Staff appeared uninterested and unhelpful, with requests either ignored or handled very slowly, making even simple issues frustrating to resolve. Communication was unclear and unprofessional, leaving guests feeling like an inconvenience rather than a priority. For a hotel that presents itself as a quality accommodation option, the lack of basic customer care and attention to detail was surprising and unacceptable, ultimately overshadowing any positives and making the stay thoroughly unenjoyable. Would never recommend this place to anyone looking for a place to stay.
Randall Cummings
Had a great stay here in a one bedroom to visit my son who lives nearby. Really excellent value. I recommend booking through the Punthill website for best value. The apartment was clean and bright with everything as advertised. Cooked meals. Did my laundry. Slept great. Staff were all friendly and helpful. Norwest shops are just a short walk as is Norwest Metro. I'll stay here again for sure.
Deborah Labastida
Location is near Metro Station, Coles Grocery store, Hillsong Church and the staffs are very accommodating. The rooms are spacious and clean. This is my second stay here and I have always been happy with the service. One suggestion though is for the hotel to have available weighing scale for the guest to use. This is important for the guests.