Neptuna at Vibe Hotel Darwin Waterfront
Price on request
7 Kitchener Drive, Darwin NT 800, Australia
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Reviews for Vibe Hotel Darwin Waterfront
Julian Court
I booked a package holiday with a reputable company that concluded with the 3 nights in Darwin. The holiday up to this point was filled with 1st class service and experiences. Then we got to the vibe hotel. On the positive side, the location is great and the breakfast nice. That’s about it though. On check in, I asked about a late check out (our flights leave late at night) and the immediate response was it’s $30 per hour and they would not recommend it. I asked if there was a room or shower we can use to freshen up and get changed before we leave, I was told we could pay for another night. We are welcome to use the outdoor shower by the hotel pool, which is not really practical, and we can use the disabled toilets to get changed. Some other really simple things to fix, offer to take guests luggage to their rooms (our room is approx. 250m from reception). I cannot remember the last time I stayed at a hotel and there was no complimentary water and/or a bottle and a note asking guests to refill from the tap. The staff are friendly and pleasant when you ask about this, however, they seem to have accepted that the standard is what is and they cannot help. Has this ruined our holiday? Absolutely not. It’s the little things that make the difference though, and my perception is that they have given up at the vibe hotel so I will avoid the chain in future.
NM
Hotel that requires a lot of attention. Bath towels have holes, no pricelist for the mini bar, kettle in room would not turn off after boiling (safety issues) & mould in the room. Staff in the breakfast area were lovely & breakfast was the best thing about my stay. Please attend to things listed above at your earliest convenience. Bed was comfortable. Happy about that too. So, bed & breakfast stand out.
Selwyn Askme
We stayed at vibe the past two nights . Location is awesome . The room was basic , not a balcony room . We rearranged the furniture to at least enjoy the view . There was no where to be able to hang out swimmers etc . The room had not be been attended . When we enquired they said they only will do the room , towels and make the bed if you stay 4 nights 😳. We chased the trolley down to be able to at least have clean dry towels . The drying hooks on the bathroom door were not even able to hold a towel . Subsequently our bins were not changed . Don’t expect any room cleaning at all ! Staff seemed to be quite ambivalent to normal requests . No hanging signs for you door ( do not disturb) . Shower was in the bath tub . Parking is an extra 20 bucks a day if you can fit in the car park height wise . Wouldn’t normally complain about these things but when you pay a premium you expect a premium service . At least having the room serviced .
Phil Lennon
Well this is a great Hotel. Certainly got the "VIBE" Excellent for everybody. Singles, couples and families. Plenty eateries in and around the precinct of the hotel and a 12 minute walk to Wharf 6 with more eateries. Another 15 minute walk and your into the shopping area for Coles and the likes. Top spot. 👍
Ruthless M
The vibe Darwin is located right on the waterfront next to the wave pool and the bouncy castle on the water, making it a perfect place to swim safely in Darwin. Our room was extremely clean, the staff were so friendly and helpful. The real feature of this hotel is the top notch breakfast, which had an enormous selection of food including a robot pancake machine. With food in Australia being so pricey the included breakfast was a huge bonus. If I were to brave the fearsome humidity of Darwin I would absolutely choose this hotel again. I will say that the charge for laundry seemed a bit excessive , each wash and dry load cost 4 bucks and we had to do the dryer twice so a single load of laundry was 12 dollars plus three for detergent.
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