King Room at QT Melbourne
Price on request
133 Russell St, Melbourne VIC 3000, Australia
Contact QT Melbourne
Usually responds within 24 hours
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Please note, that pricing and inclusions may be subject to change without notice. We recommend confirming with the venue prior to booking to ensure you have the most up-to-date information.
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Reviews for QT Melbourne
Hunter Boyle
Where's the UNICORN AWARD for hotel staff who are legit friendly at check-in; honour the room requests and preferences on your special occasion booking; and STILL go above and beyond, right through late check out? It's gotta be behind the front desk at the QT Melbourne, where legends like Sarah, GG (Gina), and Ali ensure your anniversary celebration is magical. The QT rooms are fantastic: stylish, comfortable, design details we love, amenities, soundproofed windows that allow for bright, sunny views with hardly any noise late at night, plus the gorgeous rooftop bar -- all the things you can see online for yourself and you really don't need this review to reaffirm for you. So, what takes a hotel from 5 stars to your absolute #1 local favourite is when you check in, and you feel real warmth and friendliness from the staff. The handwritten Happy Anniversary note in the room? Check. Special touches -- even though you're not a member of the hotel chain (like you thought you were)? Also a 5-star factor. But when you check in, and joke about how could the QT top your last (amazing) anniversary visit -- it hits different. You get to your perfect room, start relaxing, and minutes later, Sarah arrives with a GIANT SMILE, SILVER BALLOONS AND A NEON LOVE SIGN! That UNICORN Level kept the vibes high for our whole (too-short) stay, plus the late checkout and lovely chat with Gina (NZ not TX). We hated to leave, but will be back again VERY soon* and OFTEN! ️ ️ ️ ️ * Birthday-versary part 2 coming in hot! 😍
TP
Pros- Room was great. Very comfortable bed. Nicely styled. Cons- shower pressure is terrible. Service is terrible and not overly friendly. Front desk staff are full of themselves and don’t act like they are working in a supposed 5 star hotel. Too busy chatting to each other or avoiding serving guests waiting at the desk. The lobby heating is like a hot sauna. The poor dog laying behind the counter ( which I found weird ) has to put up with the heat and not fresh air all made worse with the sickly fragrance that’s pumped through the vents. Surely it can’t be healthy, especially for animals? Rooftop bar is a great place for a drink but the self service is a joke. I don’t pay high prices for your staff to stand behind the bar and not take my order. No upselling and no service whatsoever. Same occurs at QT Newcastle. Lots of self self service. Lift your game QT Hotels.
stella graham
I was quite disappointed with my stay at QT Melbourne. I was attending a work course early the next morning so was having my first night away from my baby twins. I had planned to make the most of my night away with a nice hotel and a massage. When I arrived at 3:45pm I was told that my room wasn’t ready due to housekeeping issues. I explained I had an appointment at 4:30 and needed to use my breast pump beforehand and asked if there was anywhere quiet where I could express. I was told that I could to use the toilet. A toilet stall is obviously not a hygienic or comfortable location to be collecting milk that is going to be fed to babies. I was very disappointed by this and had to sit in the lobby quite uncomfortable because I had been relying on expressing once I arrived. When I was finally able to access my room at 4:15 it meant I still had to pump and so I was late for and missed a portion of my massage. The bathroom in the room had a bit of a funny smell (perhaps this was the aforementioned housekeeping issue). The location is good but I was quite upset to have my need to express so thoroughly disregarded and this put a dampener on my whole time away. I don’t think it’s unreasonable to expect to be able to access your room by 4pm (especially on a one night stay).
Hannah B
My friend and I recently stayed at your hotel for a two-night girls’ weekend, and while we were excited for a relaxing escape, our experience unfortunately did not meet the expectations we had when booking a 5-star property. On the first day, we returned to our room at around 3:30pm to find that housekeeping had not yet serviced our room. When we approached the front desk, we were advised, “I’ll ask them, but they’ve had a really busy day today, so I can’t make any promises.” This response was quite disappointing, especially given the premium price of $340 per night, and the level of service we expected as part of that. More significantly, the biggest issue we encountered was the severe lack of soundproofing. Our neighboring guests were clearly having a party, and on both nights we were kept awake well into the early hours of the morning. It felt as though they were in the room with us. We had to call to complain both nights due to the noise, and beyond that, we were subjected to hearing them engage in very loud intimate activities—not once, but on five separate occasions. It was incredibly uncomfortable and not what we would expect in a hotel of this calibre. As two mums simply looking to unwind, enjoy a peaceful cup of tea in bed, and get some much-needed rest, the constant disturbances made our stay far from relaxing. We mentioned this to the front desk on check-out, but the staff member didn’t seem to know how to respond, which further added to our disappointment. On a positive note, the room itself was beautifully designed and the bed was incredibly comfortable, which we appreciated. I hope you take this feedback on board to improve the guest experience, particularly regarding soundproofing and staff responsiveness.
Keshia Battershell
My husband and I had an absolutely wonderful time, we had come to celebrate our anniversary and the team really stepped up to the plate. Staff were super friendly, they even sent up a personalised happy anniversary card and two free wine cards for the rooftop bar. We will absolutely be back! Thank you QT team!!