15 Edinburgh Avenue, Canberra ACT 2601, Australia
Hotel
•Located in Canberra, Peppers Gallery Hotel is a luxurious hotel more than equipped to cater weddings, conferences, business meetings, birthday parties and receptions. Whether for a small gathering or a more extravagant wedding, Peppers has a swimming, golf courses and tennis courts.When it comes to corporate events and business meetings Peppers Gallery Hotel sports high quality rooms with large tables and conference chairs. Which of course, are suitable for conferences as well. The hotel itself offer rooms for short stays and apartments for longer reservations - perfect for the corporate groups that make their way through Canberra.
My room was well appointed and had great light and a spacious bathroom. The staff were accommodating and friendly with great service in the bar and restaurant as well. The heritage part of the building does lend itself to being a bit of a 'rabbit warren' of sorts with corridors, levels and numbers not always making sense - be sure to let them know if stairs are not a possibility for you with or without your luggage. Recommended stay with some great sustainability options in place.
This hotel would benefit from renovation, as the rooms appear dated and in need of improvement. The overall service could also be enhanced. In the restaurant, the manager seemed to treat guests differently, which gave the impression that some people were less welcome than others, despite everyone being paying customers. This was quite disappointing and should be addressed.
Peppers is an outstanding hotel offering an excellent location and high-quality service. The property is aesthetically pleasing, and the breakfast options are well-prepared and varied. I would particularly like to commend Holly at reception for her exceptional professionalism. She efficiently resolved maintenance issues and promptly arranged a room change, demonstrating a level of service that is truly exceptional. Overall, a highly enjoyable and well-managed stay.
The hotel itself feels old, tired, and in need of serious refurbishment. Unfortunately, the on-site restaurant was just as underwhelming. The experience was made worse by the manager’s attitude. When I placed my order, I asked for a glass of orange juice. I could not see the buffet as it is hidden behind a wall, so I had no way of knowing it was self-serve. Instead of simply explaining that, the manager brusquely pointed me in the general direction of the buffet. Moments later, the next couple walked in. He proactively asked them if they would like orange juice, they said yes, and he personally went to the buffet and fetched it for them. I want to be very clear that I had no issue getting my own drink. The issue was the obvious contrast in how I was treated versus how they were treated. Things went downhill further when I presented my Accor Explorer card. He visibly rolled his eyes and behaved as though my membership was a personal inconvenience, which is completely unprofessional. I will not be returning. The only positive was the reception staff, who were genuinely friendly and very helpful when I realised I had left something behind.
My work sent me here for an overnight stay in December 2025. Peppers has a reputation for quality accomodation.... This place is the exception. No dining facilities on site, tired furniture, sqeaky floors, in need of a good clean.

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