Courtyard at Cleveland Sands Hotel
Price on request
Bloomfield St & Middle St, Cleveland QLD 4163, Australia
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Reviews for Cleveland Sands Hotel
Lesley Greenhalgh
Just back from Christmas Day lunch at the Cleveland Sands Hotel. We were greated by Fiona who welcomed us warmly, and we were shown to our table in the bistro. Pretty good spacing of tables, and we were able to get my Mum's wheelchair around without too much fuss. Plenty of cold seafood - prawns, oysters, crabs (although we did have a bit of trouble getting the crab meat out). Great selection of traditional Christmas fare (ham, pork, turkey, veges), plus calamari, fish, salads. Brilliant desserts too (Christmas pudding, meringue, fruit mince & apple pie, Cheesecake). Absolutely beautiful food, and great service. Thank you to all the staff, especially the chefs who kept the food coming. We had a lovely day.
007 Rockchick
Usually it's consistently good. We come often enough as we live local. We booked ahead. Restaurant not busy. We were not greeted. We were pointed in the general direction of our table, not easy to know which one it was as it was in the covered in area. We were not shown to it or told the number as to identify it. Ordering drinks. We were told to order on the app but couldn't order a jug, so had to go to bar. This caused confusion with staff as they said we could order the jug but only on the app when you were at the bar. 🤔 "Okay, so I'm here now... Can I just order a jug of ginger beer with 3 glasses please." No water was ever brought out to our table for duration of our stay. (last photo) All our entree meals and main meals were bought out at the same time. Meals were meh ok. A waitress accidentally dropped a fresh meal beside our table in the walk way and rushed off. We thought to get tools to clean up. She didn't return promptly so our girls got on their hands and knees to pick up the food & used serviettes from neighbouring tables to wipe up the mayo on the floors. Staff continued to walk up and down that walkway that had remenents of oily reside from the accidentally dropped dinner. The waitress who dropped the meal came back & picked up plate we'd piled the food on. Never once looking at us or acknowledging us. We were the ONLY people in that section. We had staff member come over to us to take plates and bring more drinks to us. I let them know there'd been an accidental spill and that they might want to clean the floor as it would be slippery. She shrugged it off. Said the cleaner would get to it later that night. I pushed the fact that someone could slip on it. She did come back later with a hazard sign. There are oldies that eat out at the Sands. Serving staff attitudes were poor. Staff seemed to not want to be there. No pride in their work. Not a nice experience.
Amy Devantier
Had a fantastic experience at Cleveland Sands Hotel! The staff were friendly and attentive, the food was delicious, and the atmosphere was relaxed and welcoming. Everything was clean, well presented, and made for an enjoyable visit. Highly recommend!
Nikki Burns
Dined here tonight, was given menus & pointed to a table to go & sit at. No water offered. Was not even told you needed to go to the counter to order food & drinks, we just presumed this being a pub. We ordered an entree & 2 mains and asked for these to come out separately as you would when ordering an entree & mains. All meals came out together. When we questioned this with the waitress she said the kitchen was quiet! Even so we are paying for a service here & didn't want to rush eating the entree so the mains didn't get cold! The waitress said she could go & put the mains under the heat lamps, not ideal. No-one came to check to see how the meals were. Overall not an enjoyable experience. This place is local to us & we hadn't been there recently. We definitely will not be back in a hurry, sadly I wouldn't recommend to anyone. Where has customer service gone.
Bronwyn Rayner
Just enjoyed a Father's day lunch. Beautiful meals with ample serving sizes. Staff were friendly and helpful. Coffee was surprisingly good . Will be back.
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