Hastings Room Combined at Comfort Resort Waters Edge
Price on request
1 Buller St, Port Macquarie NSW 2444, Australia
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Reviews for Comfort Resort Waters Edge
Peter Pangas
Found this motel on google maps. Looked a nice location which it was. Found a superior room that included breakfast and daily room clean, so booked. On arrival, they stated it did not include breakfast. They offered breakfast at $20 each rather than the usual $25. We did not take them up on their offer. I was not going to pay for something twice. The next day we hung the Please Clean My Room sign on the door handle. Returning later to find the room was not cleaned. When asking at reception it was stated they don't clean on weekends or public holidays. This was not what was stated on the booking site. Now as for that, one might think that external booking sites might get it wrong. In this case it was their own booking site, Choice Privileges. I even joined to get better service and a discount, though the result was overpriced in the circumstances and very disappointed that I did not receive what I paid for. Oh, and if you thought cleaning the room only after one night was not an issue, there was no exhaust fan in the bathroom so was very steamy and towels did not dry. We had to collect some more from reception as we had already placed the wet ones on the floor expecting the room to be serviced.
Amita Shah
Rooms were alright, found a razor up on the bathroom shower door. It could have been easily missed, quite understandable. However, we went in the pool which had duck poop in it. No signs anywhere near the pool to warn patrons of this. Upon letting the staff know to clean it out, they said it's very common here and with the amount of chemical in the pool, it will be okay. They also mentioned they dont clean the pool for the poo, the poop just dissolves in it. A little heads up would have been good to let us decide whether we are okay to swim in the pool with duck poo. Breakfast was okay. Some staff are really lovely and friendly, some not so much.
Jenny Bradford
Lovely motel in a great location. Staff were very helpful, we paid extra for a river view and it was worth it. Free laundry facilities. Nice pool and terrace. Small downside, bar and restaurant is closed on a Sunday.
Paul Pringle
I recently booked a room for a one night stay (07/11/2025) for a roadtrip we were undertaking. The Tuesday prior to the trip I injured my back in a workplace incident.Because of the injury I was unable to travel. I contacted booking.com to cancel the accommodation. Booking.com contacted Comfort Resort management with a short statement I wrote asking for consideration of a cancellation. This was refused. I understand that they were probably adhering to their policy, but this is poor business. I assured the accommodation I would use them when I was OK to travel! Now for the sake of $200, I or anyone I know will not even consider their establishment. The next accommodation I was staying at was more than happy to provide a 12 month credit, which is good business and very much appreciated.
Justcoastin
Very clean, tidy and well maintained. Comfy bed. Good sized shower with fantastic pressure and a shower head that you don’t have to bend to get your head under. Great location with a view of the river (20m away) and a short walk to town. Very friendly and helpful staff.