Hyde Park Function Room at Sheraton Grand Sydney Hyde Park
161 Elizabeth St, Sydney NSW 2000, Australia
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Reviews for Sheraton Grand Sydney Hyde Park
Roaming Bandit
Stayed for two nights in two interconnecting rooms and overall had a mixed experience. The rooms were spacious, well laid out and equipped with great amenities. The location is excellent, within easy walking distance of Pitt Street, George Street and some of Sydney’s best shopping and dining options. Unfortunately, the service let the hotel down. On arrival, we had a significant amount of luggage, yet there was no assistance offered. We were clearly struggling with bags and jackets, some of which fell onto the floor, while staff stood by without offering help. The Duty Manager kindly waived the valet parking fee, which was appreciated, but to be honest I would have preferred to pay and receive the level of service expected from a five star hotel. The same issue occurred at checkout. I called twice from the room requesting assistance with luggage to the car, but nobody came. I’m not sure what the issue was, but it left a disappointing final impression. The rooms and location are easily five star quality, but the lack of basic guest assistance means I cannot rate the experience as highly. There are several other five star hotels in the Sydney CBD that provide a much better level of service.
Melissa Smith
Extremely poor had Sharmae and Barry check me in. Zero customer service, communication skills non existent. Sharmae apparently a manager! Sheraton grand Sydney needs to consider procedures, customer service. I had room service expensive and very poor. The hotel is definitely overcharging guests, considering other hotels for same price who provide a lot better service, quality, amenities, food etc. The only positive for the hotel is it’s location that’s it! Sheraton grand Sydney needs to make some major changes. The W Sydney also a Marriott Bonvoy 💯 times better. Than the Sheraton Grand Sydney have no interest in rebooking at the Sheraton Grand Sydney not up to standard. 👎👎👎
Emil Tayoun
Great stay – we will definitely be back. The experience was very much that of a five star hotel from start to finish. We dropped our bags with the doorman earlier in the day before check in as we were attending a wedding. He was friendly, approachable and handled everything quickly and efficiently. We checked in late that night and were pleasantly surprised to be upgraded to a higher floor and offered a late check out at 12 pm, which was much appreciated. Breakfast delivered to the room the next morning was excellent, and express check out made leaving seamless. The same doorman who assisted us the day before helped load our bags into the Uber and sent us off with a big smile. A very enjoyable experience overall – we would happily stay here again and at other Sheraton hotels in the future.
Mitch Starr
This has got to be among rhe best of the "American chain" hotels in Sydney. Just across the road from St James station, you can get here from the airport in 25 mins. The executive rooms with club lounge iacceas are worth the extra cost. The evening can apes and open bar are a great way to spent the evening from 5-7 with views overlooking the park and the Harbor. We stayed here NYE and had a great time with only 20 mins walk to the rocks to enjoy the fireworks. Room service at 2 am was freshly prepared club sandwich and salad and breakfast in the restaurant the following day did not hold back. Full choice of fresh sea food, Indian, Asian and Western options and fresh fruit. Eggs done your way and barista coffee complimentary- no nickel and dimming here like the Hilton. Special shout out to Mirjam head of customer relations for her personal attention to make it a great stay. Would stay again next time I am in Sydney.
Julia
We had a wonderful breakfast at Sheraton on the Park Sydney. The food was fresh, beautifully presented, and absolutely delicious. The atmosphere was relaxed and welcoming, making it a perfect start to the day. A special thank you to our waiter Marlej — a very attentive, polite, and friendly young man who made our experience even more enjoyable. Excellent service all around. We will definitely be back! If you want, I can make a slightly more formal version or add details about specific dishes you liked. And honestly — you see every day in your medical practice how much good feedback matters — this kind of review really helps great staff like him get recognised.
Other spaces at this venue
The Grand Ballroom
The Grand Ballroom offers an impressive space for your special occasion. Spectacular and elegant décor is the centerpiece of this room, with windows overlooking Hyde Park and a spacious pre function area. Grand Ballroom features: -4.1m high ceilings with rigging capabilities (rigging fees may apply) -Pillar free -Windows overlooking Hyde Park -Large pre function area overlooking Hyde Park -Seamless built in audio visual available for hire via our technology partners, Encore -Seating for up to 350 guests with dance floor and bridal table. Capacity is subject to individual seating requirements.
Phillip Room
Times on the Park Room
Castlereagh Room
Boardroom 1, 2, 4
Boardroom 3 & Drawing Room
Boardroom 5
Exclusive Hire - Sydney Common
Private Dining Room
The Bar & Sunken Lounge
Boardroom 7
Boardroom 7 is a versatile, light-filled space perfect for meetings and breakout sessions. It features male and female bathrooms, three 10 m² boardrooms for extra breakout or storage space, and in-room catering options. For larger catering needs, a hot buffet lunch can be served in the Drawing Room with Terrace, and the Secretariat Room is available to provide additional coffee break space. The room is ideal for the MO5 Conference Package or light catering setups.