The Vault at SO/ Auckland
Price on request
Customs St E & Gore St, Auckland Central, Auckland 1010, New Zealand
Contact SO/ Auckland
Usually responds within 24 hours
Packages, Menus & Offers
Please note, that pricing and inclusions may be subject to change without notice. We recommend confirming with the venue prior to booking to ensure you have the most up-to-date information.
Room Layouts & Capacity
Amenities & Extras
Food & Beverage
Audio Visual Equipment (AV)
Other Amenities & Extras
Reviews for SO/ Auckland
Emily Pieterse
From the moment we arrived, this stay exceeded all expectations. The location was peaceful, scenic, and perfectly placed for both relaxation and exploring. The room was beautifully designed, with a deep bathtub that made winding down each evening an absolute dream. Everything felt cosy yet refined, striking the perfect balance. The service was warm and attentive without ever feeling intrusive, and the amenities were top-tier — from plush robes to thoughtful touches throughout the space. It truly felt like a home away from home, just with a serious upgrade.
Zubair Khan
After dining multiple times, we have finally decided to review our experience on 7 April 2025. Dining at Harbour Society is always a memorable experience, but what truly elevates it to another level is the incredible service, especially from Florian. From the moment we walked in, Florian greeted us with genuine warmth that made us feel both welcome and special. Florian made our anniversary truly special and memorable. His attention to detail, deep knowledge of the menu, and impeccable timing creates an enjoyable dining experience from start to finish. What stands out most about Florian is his intuitive sense of hospitality. He strikes the perfect balance between being attentive and giving you space to enjoy the moment. Whether it’s recommending the perfect pairing or accommodating special requests with ease, Florian brings a personal touch that turns an excellent restaurant into an unforgettable evening. The ambiance at Harbour Society is stunning, with panoramic views of the city and harbour, and the food is consistently outstanding—but it’s the service, especially from Florian, that keeps us coming back. He’s a true asset to the team and embodies what world-class hospitality should feel like. Highly recommended for a special night out—you won’t be disappointed! Thanks Florian for the amazing service over the years!
Michelle Martin
We recently returned to SO/ Auckland for another stay, as it had become my absolute favourite treat place to stay. From our first visit, I had loved the playful luxury of the hotel — the vibrant aesthetic, the thoughtful touches in the rooms like the high-quality toiletries, and especially the complimentary gourmet mini bar, which was such a standout feature. The breakfast menu was another highlight, with its beautifully presented options and generous servings. Once again, many aspects of our stay did not disappoint. Most of the staff were incredibly friendly and accommodating, which really enhanced the experience. Their warm and helpful approach made us feel welcome and at ease, and it’s a big part of why SO/ had remained our go-to accommodation for our treat. However, unfortunately, this time around, our visit didn’t quite live up to our past experiences — and it’s left me feeling quite conflicted about whether we’ll return. We had booked a special package that included a $1 breakfast and the much-loved complimentary gourmet mini bar — this was clearly stated in our confirmation email… That the mini bar was included, and I was genuinely excited for it again. But when we arrived, we discovered it had been removed from the deal. The most disappointing part? No one told us. Had I not decided to double-check and call reception myself, I could have easily assumed it was included, enjoyed the contents — and then been charged for it, unknowingly. It was lucky I trusted my instincts and asked, but I shouldn’t have had to. Transparency is so important in hospitality, especially in a premium hotel like SO/, and in this case, that communication was missing. At check-out, we politely brought up our concerns and asked if a gesture — perhaps a discount on the parking — might be considered to make up for the disappointment. We received $6.50 off the parking. While we appreciated the gesture, it felt a underwhelming given the situation and our loyalty as returning guests. I didn’t want to argue, and I know these things can sometimes be out of staff’s hands, but I walked away feeling disappointed. It’s such a shame, because I had truly loved SO/ Auckland. I had recommended it often to friends and family, and it had become my favourite escape in the city. But now, I’m not sure. It still has many wonderful qualities — the stunning rooms, the fantastic breakfast, and the mostly excellent staff — but the miscommunication and lack of follow-through on a booked deal really shook my confidence. I hope this was a one-off situation and not a sign of a shift in the level of care and service. I want to believe SO/ can return to the standard I originally fell in love with. Until then, I’ll be hesitant to book again.
Laurien Cartwright
We stayed at the SO Hotel in Auckland for the first night of our honeymoon and it was perfect!! After a manic few weeks it was an absolute luxury to just relax at the hotel. We had a lovely sunset cocktail and delicious nibbles at the rooftop bar and then a nice, relaxing soak in the bathtub. Best sleep ever in the most comfortable bed and don’t even get me started on the breakfast buffet! We will definitely be back! Thank you so much for a wonderful stay (and our sweet treats!)
Paul Jeffery
I wanted to share how much we enjoyed our recent stay at your lovely hotel, which is so conveniently located in the central city. We were particularly impressed with the excellent customer service provided by your staff. They truly made us feel welcome. Additionally, we had a wonderful experience at your restaurant and especially enjoyed the special menu, which we found to be a delightful upgrade from the standard options. Thank you for a memorable stay.
Other spaces at this venue
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The Grand Reserve
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9 Carat
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18 Carat
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24 Carat
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