Newcastle 1 at Mercure Newcastle
Price on request
12 Steel St, Newcastle West NSW 2302, Australia
Contact Mercure Newcastle
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Please note, that pricing and inclusions may be subject to change without notice. We recommend confirming with the venue prior to booking to ensure you have the most up-to-date information.
Room Layouts & Capacity
Amenities & Extras
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Audio Visual Equipment (AV)
Other Amenities & Extras
Reviews for Mercure Newcastle
Ben Moyo
We travelled all the way from Perth to Newcastle for my wife’s graduation and chose to stay at Mercure Newcastle, mainly for its close proximity to the graduation venue and nearby shops. From the moment we arrived around 10AM on a Thursday, we were warmly welcomed by the staff. Though we couldn't check in early as rooms were still being cleaned, the hospitality was genuine and appreciated. We had booked three rooms, and the hotel made the thoughtful gesture of placing two of them side by side, which was incredibly convenient for our family. The rooms were compact but very comfortable and had everything we needed for a restful stay. Dinner at the hotel was absolutely delicious, and the buffet breakfast the next morning was fresh and satisfying a great start to our day. The only suggestion I’d make is regarding the parking. Driving a 4WD, I noticed the roof of the undercover parking was quite low, and my car lightly touched the ceiling. It would be great if there were alternative parking options for larger vehicles. Overall, we had a lovely stay. Thank you, Mercure Newcastle, for looking after us. We hope to return again, this time as leisure travellers ready to explore all that Newcastle has to offer.
Ishmam Bari
Booked for 2 nights as part of work. Have stayed at plenty of Mercures in the past but this one just feels completely subpar. Three small oyster lights on the bedheads - one didnt work at all. No ceiling lights so the entire place is abysmally dark. Shower screen was held on with a few tubes of caulk and some prayers and the hinged door hit the shower tub every time you opened it. AC didnt maintain a temperature, either on full blast or nothing. Toilet fan exhaust is not able to be turned on or off manually - it was venting 24/7 our entire stay. The mini-fridge when we arrived had clearly thawed out then turned back on, as the long life milk cartons were soggy. Housekeeping staff were fine and reception lovely. Just clearly a neglected branch of the franchise that is a decade overdue for the rooms to be refurbished. I dont think I would have cared if it were a budget $100/night motel, but for >$250 a night, daylight robbery. Wouldnt recommend it at all, though the location is convenient. Dont usually leave a review, but was emailed asking for one so here you go.
Sneha Bhattacharya
This was by far the worst hotel experience I’ve ever had. Payment Issues: Upon arrival, there was confusion regarding my payment. I had already paid in advance, but the hotel’s system failed to reflect this, possibly due to internal financial issues. As a result, I was asked to authorize the payment again, which was incredibly frustrating and unprofessional. Dirty Room and Unhelpful Staff: The room was in unacceptable condition — dusty surfaces, a dirty toilet bowl, and a long hair strand left on the table. I requested cleaning twice, only to be told that housekeeping had already left for the day. While I understand it’s not the receptionist’s job to clean rooms, the attitude I received was dismissive and inappropriate. When she eventually did come to clean, she was visibly irritated. In the process, she knocked the TV remote, which hit my friend sitting on the other side of the room — completely avoidable and careless. I also sent an email outlining the payment and cleanliness issues, but never received a response. Bad Restaurant Experience: On our first night, we attempted to dine at the hotel’s restaurant. After waiting 10 minutes to be seated, the lone staff member told us, “I’m all by myself, please wait,” and ignored us further. We waited an additional 15 minutes without any service and eventually left to dine elsewhere. On a positive note, the breakfast staff the following morning were friendly and efficient — the only highlight of our stay. Overall Impression: I’ve stayed in Newcastle many times and usually have excellent experiences. Unfortunately, Mercure was a major letdown — from poor communication and dirty rooms to uncaring staff. I’ll definitely choose a different hotel next time.
Wild873s
From start to finish, our experience at this hotel was outstanding. One of the standout aspects was the excellent customer service. The day before our arrival, I called to ask about parking before check-in. The gentleman I spoke with was more than happy to help and incredibly friendly, which set a great tone even before we arrived. When we arrived, we were warmly welcomed by a lovely lady at the front desk who made check-in smooth and pleasant. Her hospitality made us feel genuinely valued as guests. Overall, the service we received went above and beyond expectations, and I wouldn’t hesitate to stay here again. Highly recommended!
Elsa Frost
Overall, the experience was good! Fortunately, we were able to find parking during our stay, although we noticed some guests had to turn back on weekends due to limited parking. The breakfast was nice, but the same menu was repeated every day and could be changed daily for more variety. The room was comfortable overall, though we did experience some unusual noise coming from the air conditioner.
Other spaces at this venue
Hunter 1 & 2
Hunter 1+2 is suitable for functions of up to 120 people, the Hunter 1 & 2 room at Mercure Newcastle offers a spacious 126 square metre space. Located on the ground floor, allowing easy access for delegates, Hunter 1 & 2 offers natural lig...
Newcastle 1 & 2
Newcastle 1+2 is suitable for functions of up to 110 people, the Newcastle 1 & 2 room at Mercure Newcastle offers a spacious 101 square metre space. Located on the ground floor, allowing easy access for delegates, Newcastle 1 & 2 offers na...
Hunter 1
Hunter 1 is suitable for functions of up to 80 people, the Hunter 1 room at Mercure Newcastle offers a spacious 76 square metre room. Located on the ground floor, allowing easy access for delegates, Hunter 1 also offers natural light and a...
Newcastle 2
This room is located on the ground floor, allowing easy access for delegates, and offers natural light and a completely pillar-less space, allowing ultimate comfort and flexibility for your event without any compromise on space or obstructi...
Hunter 2
Discover our Hunter 2 room at Mercure Newcastle. This room is located on the ground floor, allowing easy access for delegates, and offers natural light and a completely pillar-less space, allowing ultimate comfort and flexibility for your ...
Boardroom
Mercure Newcastle offers a boardroom, ideal for smaller meetings or gatherings. The Mercure Newcastle boardroom measures 36 square meters, with a capacity of up to 20 people theatre style, 12 classroom style and 12 boardroom style. Our bo...