Acacia
Arncliffe, NSW
Contact Venue
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Reviews for Novotel Sydney Airport
S S
The customer service, check in (even got a room upgrade) was excellent. But similar to several previous stays, the air-conditioning units do not seem to actually cool the room. Usually it's cooler in the corridors and lobby, feeling better ventilated than in the rooms (latest and previous). Think Accor should arrange urgent servicing or upgrades to all air-conditioning units.
Shaun Chen
Great location. Bad service, unclean/broken rooms. Walking into the rooms it immediately felt dated. You look around and everything looks cheap. The stained and faded carpets give off a dirty room vibe. Hotel failed to tell us their shuttle service costed money until we got off at the hotel, on the phone the hotel made it sound like a complimentary service (it's operated by a third party which has a 2-star review on google, they should really stop using them). The sink in the room was clogged, gunk gushes out when water goes into the sink, disgusting. Service was incredibly slow and sometimes they forgot on multiple occasions. Had to go remind them physically in the lobby or make repeated phone calls. We persisted and ask for a room swap which after some kerfuffle was finally approved. The Indian concierge could frankly do better at customer service. Seeing us having to try and move lots of luggage out of the room to change to rooms, he handed us a new key card with one hand still talking on his phone and bugged off leaving us struggling, didn't even say a word. A simple "sorry for the inconvenience" would be basic customer service. Arrived new room...powerpoint x 2 broken. Really shows it's age this place. Arrived at hotel d about 11pm, didn't manage to settle in a room till 11:45pm. Do not stay here.
Victoria Charnley
Easy check in, warm welcome upon room arrival with cards and cake. Thoughtful service at dinner and breakfast. I enjoyed the Brekky options. Work paid for the stay, so unable to establish value for money, however, I would consider it an option for myself if competitively priced.
Penelope Hucker
We usual love this hotel. Great rooms. Great service (not so great room service) and we stay several nights a year. This time was different. There was construction near our room that had us awake very early. No one told us about the construction on check in and if I knew we would have asked for a room in a different location. It was a terrible night's sleep.
Nicolas Luitingh
Value for money NIL. Arrived at midnight to a reception person who had no concept of importance to make check in as quick as possible at that time of day. Room was disgusting with a second hand bottle of water in the fridge with a note explaining how they were saving the planet from plastic bottles. Went to shower, no hot water. Just an absolute craphole.