The Multi-used Function Room (Kooindah 3)
Hamlyn Terrace, NSW
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Reviews for Mercure Kooindah Waters
Kym Farquharson
Staff were very friendly especially in the restaurant. The room was very spacious. The containers for body wash and conditioner in the shower were a little problematic as the dispenser was broken on both and they were not dispensing anything. The air conditioner worked really well. The bed was super super hard; it was a little like sleeping on concrete. The pillows were comfortable. The checkout was very very easy and I received my tax invoice in record time. Very efficient. Parking was a breeze and it was lovely to walk around the neighbourhood during my stay, I felt very safe.
Paulette Fenter
Relaxing weekend with lovely spacious rooms. We personally don’t golf but enjoyed watching golfers from the balcony with a few drinks . Bar dining was great value and portions were great size. Pool was clean and also has indoor option lap pool. Would definitely recommend if you wanted a quite weekend away
Emre Guden
5 star rating for the night time staff Tim. This legend booked us in perfectly with no issues and went above and beyond. Without Tim, id give this place 4 stars, the buffet food is not that great but the rooms are clean. Tim and the other night staff carry this hotel on their backs, he was not only handling our booking but we saw him helping the other guests too, doing multiple peoples jobs. The night staff also cooked us a parmi after a stressful day even though the kitchen was about to close. Well done, and thank you to all night time staff.
yu zhang
Unbelievable I spent $500 and check out after few hours stay without any refund(12:00pm to 5:00pm).Reception is very friendly but I just felt like the room is quite dated. My son and my husband doesn't like here and both of them would like to go home. It's my fault for not doing the research. Far away from everything and it takes 30 hours to the entrance. Good for golf but not good for family.
Denis M
We have been coming here for years as a family for a quick get away holiday. Unfortunately, the room facilities are not what they were. The rooms are not as clean, carpets were dirty, walls and ceiling are covered in dust and in a desperate need of a new coat of paint. The staff at the breakfast were not well trained or welcoming. Breakfast options are not as good and the quality of food preparation has declined. The female manager (mornings) was rude towards the employees and was openly criticising staff. I don't see how the increased prices will make us return again given the above mentioned. Pool facilities were great, definitely a highlight of the trip.