The Magnificent and Graceful Kooindah Ballroom
Hamlyn Terrace, NSW
Reviews for Mercure Kooindah Waters
John Assaly
Absolutely amazing stay! From the moment we arrived, everything was perfect. The breakfast was incredible fresh, flavourful, and a great variety to start the day. The rooms were spacious, clean, and comfortable, providing everything we needed for a relaxing stay. What truly stood out, however, was the outstanding service. Every single staff member was friendly and attentive, but I have to give special mention to Roision and Tim. They went above and beyond to ensure we felt welcome and taken care of. Their hospitality really made a difference! The hotel facilities were top-notch, and had no trouble finding parking, which was a huge plus. The housekeeping staff did an excellent job, ensuring that everything was spotless and well-maintained throughout our stay. I highly recommend this place to anyone looking for a relaxing, hassle-free experience. Definitely five stars all around!
Carrie Chan
We were 6 of us including grandparents and young kids and enjoyed the resort very much during Easter. My kids like the Easter Sunday event very much. Swimming pools good, but the indoor one was still quite cool for my kids even thought it’s slightly warmer than the outdoor one. We like the tennis court very much which was easily booked from the reception. Buffet breakfast was nice with enough variety. All the staff are very friendly and good communication arranged before arrival. It was quite pricey for the hotel during the holiday but we all enjoyed it. I do recommend it for the quality you can get overall.
keith griffen
A generous 3 stars. Other than the location, everything is average or below average. Facilities and rooms are old and run down. Looks like its built in the year 2000. Not worth the price you pay. Aircon service tags are from over 3 years ago and dated. Carpets are worn and smelly. No flyscreens in rooms or windows for that matter. Cleaning is not up to standard. Almost like a hotel formula1 on the golf course. The restaurant portions depend on who the chef of the day is..and is hardly inspiring. $33 for a buffet breakfast did not feel like value or premium quality for that matter. If you pay by debit card they try to say your card does not work to force you in paying a surcharge! Good for an overnight stay that's all.
Kym Farquharson
Staff were very friendly especially in the restaurant. The room was very spacious. The containers for body wash and conditioner in the shower were a little problematic as the dispenser was broken on both and they were not dispensing anything. The air conditioner worked really well. The bed was super super hard; it was a little like sleeping on concrete. The pillows were comfortable. The checkout was very very easy and I received my tax invoice in record time. Very efficient. Parking was a breeze and it was lovely to walk around the neighbourhood during my stay, I felt very safe.
Sue dressino
I arrived with my daughter in law and three grandchildren and we had an excellent time. We had a choice of the heated indoor pool or the very inviting outdoor pool. If we had stayed longer I would have used the gym and sauna. Our room was amazing, the bathrooms were super clean, the kitchen was very well appointed with everything we needed to cook dinner for us all. We then watched a movie with the kidlets and then chose a more adult movie for later in the night. The movie options were excellent and made our decision quite challenging--but in a good way. I would very happily recommend this resort for a short or long stay.