North Shore Room at Mantra Chatswood
Price on request
10 Brown St, Chatswood NSW 2067, Australia
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Reviews for Mantra Chatswood
Hello Kk
I am extremely dissatisfied with my experience at Mantra at Chatswood Interchange Area. My family of three, including two adults and a five-year-old child, booked a five-night stay. On the first night, we were given a room designed for disabled individuals. However, the height of the bathroom facilities made it unsuitable for our daughter to use. We requested a room change, but the evening staff informed us that there were no available rooms and suggested a change for the following day. By the afternoon of the second day, we were moved to another room, but the air conditioning system was faulty, resulting in an uncomfortably hot room with a temperature display showing 29 degrees Celsius. We had difficulty sleeping on the second and third nights due to the heat. On the fourth day, we lodged a complaint with the front desk, but were informed that it was Sunday and no external staff were available for repairs. As a solution, we requested two fans, but they were both extremely dusty and dirty. We endured the heat on the fourth night, and on the fifth day, we confirmed with the front desk that the room would be repaired. The staff assured us that everything would be in order. However, when we returned to the room in the evening, it was still unbearably hot. We complained again, and after inspecting the situation, the staff offered to change our room and provide a refund. Unfortunately, as we were leaving Sydney the next morning, we couldn't change rooms. We agreed to the refund arrangement, and the assistant manager assured us via email that the refund process would be completed within ten working days. However, more than ten working days have passed, and the refund has not been processed. I am extremely disappointed with Mantra Chatswood and their handling of this situation.
Zoe 1995
Good location . We stay here 4 nights,paid $330 per night for a standard room this February. The facilities and room decor were old, and bathroom was small. There was no shower place, we had to stand in the cramped tub to take a shower. If you are older, you may be risk of slipping. No daily housekeeping, no complementary tea/coffee bags from day 2, even no fresh towels if we did not asking. Overall, very bad experience. Never back again.
Jane Chapman
Spacious clean apartment with excellent facilities. Easy parking, close to public transportation, casual eateries and shopping centres. We will stay again.
Vlad
Terrible hotel. Rude staff. Fire alarms ringing in the night (1:30am). Was then woken up by drilling and hammering at 7am in the room above. Rude misinformed staff tried to charge me 30% more than what I would pay online claiming they spoke with manager for discount. Do not stay here, this is low quality hotel with no respect for their guests.
Luna RayToo
Great location! Right next to the train station, shops and restaurants. Conference rooms are well equipped.
Other spaces at this venue
North Room
North and Shore Rooms are almost identical replicas of each other as they can also combine to form 1 larger space. North Room is the slightly smaller of the 2 rooms, with easy ground floor access and adjoining pre-function area.
Shore Room
North and Shore Rooms are almost identical replicas of each other as they can also combine to form 1 larger space. Shore Room is the slightly larger of the 2 rooms, with easy ground floor access and adjoining pre-function area.