Protea
Arncliffe, NSW
Reviews for Novotel Sydney Airport
Harmony Reading
My daughter and I were very fortunate enough to get an early check in which was great. We also got a lovely welcome card and plate of sweet cakes. Which surprised us greatly and was much appreciated after a big morning. The staff were so helpful and accommodating in answering all our questions. Great location, and our room was spotless. The only downside would of been the shuttle bus service but they are not affiliated with Novotel
Erika
Travelled with a newborn and toddler for an overnight stay prior to flying out the next morning. The room was large in size, with two singles and a king bed with ample space for the bassinet. Lights were dimmable and perfect for pumping and feeding at night with minimal interruption to the rest of the family. Bathroom was outdated, but the quality of the room service, buffet with a dedicated gluten free section, friendly and helpful reception staff and short walking distance to supermarket and the nearby playground topped off our stay prior to an interstate flight. Highly recommended for travelling families with young children.
Peter Horsam
After a cancelled flight from London I staggered into here around 10.30pm. I have to say, the shuttle driver was extremely kind to this poor old man demented with jetlag. The hotel staff were very kind and I was in a comfortable room pretty soon. I can also recommend the cracking breakfast.. after 3 days in airports I was starving !!!!
Shaun Chen
Great location. Bad service, unclean/broken rooms. Walking into the rooms it immediately felt dated. You look around and everything looks cheap. The stained and faded carpets give off a dirty room vibe. Hotel failed to tell us their shuttle service costed money until we got off at the hotel, on the phone the hotel made it sound like a complimentary service (it's operated by a third party which has a 2-star review on google, they should really stop using them). The sink in the room was clogged, gunk gushes out when water goes into the sink, disgusting. Service was incredibly slow and sometimes they forgot on multiple occasions. Had to go remind them physically in the lobby or make repeated phone calls. We persisted and ask for a room swap which after some kerfuffle was finally approved. The Indian concierge could frankly do better at customer service. Seeing us having to try and move lots of luggage out of the room to change to rooms, he handed us a new key card with one hand still talking on his phone and bugged off leaving us struggling, didn't even say a word. A simple "sorry for the inconvenience" would be basic customer service. Arrived new room...powerpoint x 2 broken. Really shows it's age this place. Arrived at hotel d about 11pm, didn't manage to settle in a room till 11:45pm. Do not stay here.
yubaraj niraula
We had an amazing stay at Novotel The reception staff were outstanding welcoming, professional, and always ready to help. Their excellent customer service made our visit truly memorable. Highly recommend this hotel!