The Berry Room at Vibe Hotel North Sydney
Price on request
171 Pacific Hwy, North Sydney NSW 2060
Why you'll love this venue
- Prime location in the heart of North Sydney's business precinct
- Easy access to cafes, shops, and train station
- Offers four flexible meeting and conference rooms with free Wi-Fi.
Contact Vibe Hotel North Sydney
Usually responds within 24 hours
Room Layouts & Capacity
Amenities & Extras
Audio Visual Equipment (AV)
Other Amenities & Extras
Reviews for Vibe Hotel North Sydney
Kristin
Staff- please check room 1022. Blood stains on carpet in front of bathroom and food stains in front of fridge. Very unappealing. Got two single beds pushed together, couldn’t sleep all night. Sheets had little hairs on them. I did not get a restful night here. Bathroom light is quite dark, so may not be the perfect hotel for work or events. I think this hotel has potential but is lacking high cleaning standards. I overheard other guests who requested the bathroom floor to be cleaned as it was dirty upon Check in. If you are not fussed about cleaning or lighting; this hotel can still work for you. I won’t be staying again though. On the positive note, the rooms had a stacked mini bar which you do not often find anymore.
Michelle Beyers
I was disappointed that the carpets were dirty, the duvet cover had big stains and when room service would come they wouldn’t clear away plates/cutlery. On the plus side the bathroom was beautifully kept and when room service did come they insured that we had fresh towels each day. It was okay, but I wouldn’t go back again
Geoff Hofmann
Our stay was disrupted by the sounds of a jack hammer resounding through the property. It was so loud and continuous that we decided at 10:30pm to leave as the desk clerk was totally Inefficacious in resolving the situation with every course of action requiring him to call the Duty Manager but he never did. Having called reception and dealing with the desk clerk a couple of times prior to leaving, we were not offered an alternate room or any other compensation and given his lack of sympathy and inability to address the situation or call the duty manager we opted to leave so that we could get some sleep. It's one thing to have a problem that you claim is not your responsibility but it is something entirely different when you make no effective effort to address the situation to improve your guest's experience.
Mayur Patel
I had the misfortune of staying at Vibe Hotel North Sydney from December 29th to January 1st, and it was one of the worst hotel experiences I’ve ever endured. I am compelled to share my frustrations to ensure future guests do not face the same issues. I was with my parents who were visiting first time from India. We arrived at the hotel at 11 PM with elderly parents, only to be informed by your front desk staff that our reservation was canceled. This was impossible, as my agent had confirmed the booking. After contacting my agent, I provided the reservation, which the team reinstated, finally checking us in at 12:30 AM. While I appreciate the assistance of the front desk staff, the ordeal of resolving this at such a late hour was completely avoidable. The next day, things took a turn for the worse when Sasha, the manager, claimed the reservation was unpaid, despite clear evidence that it was. Instead of resolving the issue promptly, she decided to put a temporary hold on my card, delaying my tour plans. This was highly unprofessional and unnecessary, as proper training should have enabled her to locate the reservation efficiently. Even after the reservation was “resolved”, I was left in limbo about the hold on my funds. Despite repeated assurances that my money would be released immediately, I spent an entire day trying to get this sorted, which it did, but I met only with delays and excuses from another front desk person during the evening. Importantly, when I returned to the hotel that evening, I discovered my room access card had been blocked, despite paying twice. This was utterly humiliating and unacceptable. On New Year’s Eve, I spoke with Sasha again, only to hear that refunding my funds was still on her “to-do list.” It’s baffling how quick the hotel was to take my money but so slow to return it. Her attitude came across as dismissive and discriminatory. She finally claimed to have processed the refund in the afternoon, but the funds did not reflect until January 8th, severely impacting my ability to enjoy rest of my trip. To add insult to injury, when I followed up at the front desk, another staff member misunderstood the issue and charged and refunded my card yet again instead of resolving the preauthorization. This resulted in an additional USD 5 charge, which I still haven’t received back. This experience was not just frustrating but downright appalling. The incompetence of your staff, particularly Sasha, demonstrated a lack of training, professionalism, and respect for guests. Blocking my access card and mishandling my reservation felt discriminatory, and the repeated delays caused undue stress during what should have been a relaxing holiday. What Needs to Be Addressed: Proper Training: Your staff, especially Sasha, needs extensive training in handling reservations, resolving payment disputes, and prioritizing guest concerns promptly. Accountability: Managers must be empowered to make decisions efficiently without putting guests in a constant state of uncertainty. Respect and Professionalism: Blocking a guest’s access card despite double payment is unacceptable and shows a lack of respect for your customers. Refund Policies: Ensure refunds and pre-authorizations are processed swiftly and transparently, as promised, to avoid further inconveniences. I will never return to Vibe Hotel North Sydney, nor will I recommend it to anyone. This experience has left a lasting negative impression. I hope you take this feedback seriously to prevent other guests from enduring similar treatment.
chrissy l
Excellent hotel. Modern rooms and friendly staff. Close to Victoria Cross train station so easy to get around Sydney from here. Room was very nice, had good wifi and a lovely bathroom. The staff helped us with anything we asked and the foyer and elevators are lovely and well designed. The next time am in Sydney I will stay at this hotel it is great.
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