Grand Criterion at Rydges Darling Square
Price on request
72 Liverpool St, Sydney NSW 2000, Australia
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Reviews for Rydges Darling Square
Liz
My parents are currently staying at this hotel for a 30-day stay during our home renovation, and unfortunately the experience has been extremely disappointing. They still have another 3 weeks to go, but they already want to leave early because they do not feel welcomed here. We requested daily touch-up cleaning (making the bed, replacing towels, replenishing amenities, and emptying rubbish) — a basic and standard service for any 4-star hotel. However, this has not been provided, and the manager, Ashleigh, has been very harsh and unaccommodating about this simple request. I have left this review hoping that the actual hotel owner reads it, because Ashleigh behaves as if she is the owner and is trying to operate the hotel outside the standard scope of a 4-star property. The current level of service is unacceptable and well below industry expectations. While we agreed to weekly deep cleaning, daily light servicing is essential, especially for long-stay guests. Instead of helping, the manager’s attitude has made my parents feel uncomfortable and undervalued as guests. Compared to previous years when Radisson managed this property, the standard has clearly dropped. My parents have stayed here before and were comfortable, but this time the lack of service and poor management has caused unnecessary stress during their renovation period. I genuinely hope the owner reviews the situation and ensures the property returns to true 4-star standards. At the moment, the experience is closer to a 3-star level. Very disappointing overall.
Brett Holland
Holiday with family and this room was perfect for us as it was roomy with separate rooms for us and kids. It's location is great within Sydney being walking distance from lots of shops and restaurants to eat at. There are 2 bathrooms as well which is great with 4 people. Kitchen is big and has a coffee pod machine which is a big upgrade from the usual instant coffee. You can also choose to not have your room made up daily and get a $10 voucher to use at the hotel which is good. Had an issue with 3rd floor Fire phone constantly ringing which I answered with no one there 1 day but when I reported it to reception they said it happens all the time but that was the only bad thing. Highly recommend the hotel.
Afsheen Aamir
This was another best hotel apartment stay... right next to George Street and a few minutes walk from Darling Harbour. We stayed for 20 days. Our 1bed apartments was neat clean and almost brand new. Everything in the room from kitchenette to bed linen was perfect. The bathroom was very clean with all extra amenities, replaced and cleaned every day. From reception to daily services, were excellent. All the receptionists were very kind and catered us the very instant, as twice we got key issues. Free WiFi with perfect streaming for our Chrome cast. Heating and cooling were excellent in the room. Terrace was small but clean. I highly recommend it. Will definitely stay next time.
Bon Joe
The reception girls are sweet, helpful and friendly. Our room is clean, spacious, quiet and equipped with a clean kitchen and a lovely balcony. The bathroom is clean too. The location is great close to China town, shopping centers and Coles. Defintely will come back again.
이진숙
Only the staff were friendly, but the cleanliness was poor. The shower didn’t drain properly, and water stayed pooled for a long time. The only good thing about this hotel is that it’s close to the subway.
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