BASTA Trattoria at Hotel TOTTO
60 Market St, Wollongong NSW 2500, Australia
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Please note, that pricing and inclusions may be subject to change without notice. We recommend confirming with the listing prior to booking to ensure you have the most up-to-date information.
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Reviews for Hotel TOTTO
Joshua Booyens
Stayed at Hotel Totto and it’s a really solid stay. You can tell it’s an older hotel that’s been properly zhuzhed up. Modern, clean, and done well. Check-in was seamless and the whole place flows and works. Rooms aren’t huge, but they don’t need to be. Quiet, comfortable, and everything you need. Great shower! Only reason it’s not a full 5: * Mattress is a bit tired * Air con and fridge have a bit of a hum (noticeable because the rooms are otherwise properly quiet) Location is spot on. Close to everything, but still peaceful. Staff are genuinely friendly and helpful. And the coffee? Outstanding. Barista knows what they’re doing.
Alaa Alshibi
I just checked into TOTTO hotel and I have to say, the customer service is outstanding. From the moment I arrived, Anna at the reception was incredible 😌 so helpful with the reservations, and she arranged a special room exactly as I wanted, with a lovely price. The bed is super comfortable, the room is spacious, and the overall vibe of the hotel is fantastic. The breakfast buffet is also amazing, and the price is really great compared to other hotels. Plus, the location and view are just perfect. Also, it’s 24 hours reception service. A huge special thanks to Mark 🥰 Harry Anna 🧡she really went above and beyond to make this stay wonderful. I couldn’t be happier!
Ivana Sadia
I booked this hotel for my parents for 14 nights, and overall they had a great experience. I was also very happy with the service. A special mention to Luca—he was kind, friendly, funny, and made the best coffee! Most of the staff were welcoming and helpful. However, our experience with Mark was disappointing. He always seemed to think he knew everything, but I often found him to be rude, unhelpful, and lacking basic customer service skills. My parents don't speak English fluently, although they understand some of it, so communication was naturally a little difficult. However, I am fluent in English, and I still found him rude. If someone can't speak to customers politely and respectfully, they probably shouldn't be working in a customer-facing role. Housekeeping also needs some improvement. Even when we hung the "Please Clean Room" sign on the door, there were several days when we returned in the evening to find the room hadn't been cleaned. On one occasion, I informed a staff member, and she kindly arranged for the room to be cleaned immediately, which I appreciated. Unfortunately, the same issue happened again on other days, which was disappointing. Overall, I would still recommend this hotel because most of the staff were wonderful, and the stay was enjoyable. However, there are a few areas that need improvement, particularly consistency with housekeeping and customer service from certain staff members.
Eryk Gozdek
We had an amazing stay at Hotel Totto over the Christmas period. The staff were fantastic - a special thanks to Jenni, Brianna and Charlotte (as well as others who I didn’t catch their names), who were all incredibly friendly, welcoming, and helpful throughout our stay. I used to live in Wollongong, and I was genuinely impressed by the level of service throughout the hotel - it really stood out. The rooms were modern, clean, and very comfortable, making it a great place for a longer stint over the holidays. The restaurant downstairs was excellent - super convenient with great-quality food - and the coffee was Melbourne-spec (if not better), which says a lot. The gym access was also a great bonus - having access to a paid off-site gym was really appreciated and worked extremely well. Overall, a fantastic experience and I’d absolutely recommend Hotel Totto for anyone looking for a comfortable and enjoyable stay.
Jake 9771
Solid minimalistic place. Clean rooms. Good service from the front counter. The negative? The pricing of the parking. As a paying customer already, $65 additional for pricing is insane. They really scrape you for every dollar as their customer. A $150 night should not turn into a $215 stay due to parking.
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The TOTTO Room
