Cosmopolitan Function Room at Oaks Port Douglas Resort
Price on request
87-109 Port Douglas Rd, Port Douglas QLD 4877, Australia
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Please note, that pricing and inclusions may be subject to change without notice. We recommend confirming with the venue prior to booking to ensure you have the most up-to-date information.
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Reviews for Oaks Port Douglas Resort
Olivia
A tropical oasis. The lovely Ginny welcomed us at reception today and we were greeted with such kindness. Her help really made our day! Our family had such a relaxing time at this resort. Thanks a lot. We’ll be back!
Nicole Harrison
After a recent stay at The Oaks Port Douglas, I cannot recommend this resort to anyone expecting good customer service, good hygiene, and an overall good time. We (a family) booked a two-bedroom/two-bathroom apartment, which we received, but it did not include breakfast or housekeeping, as we knew. On arrival, we were told they would include a mid-stay service—amazing. On that day, housekeeping came in, emptied bins, replenished coffee, and took the bath towels. However, they did not sweep the floor, make the beds (which were tidied before we left for the day), or replace the bath towels. We went down to reception to express our dissatisfaction, only to be told that (from mid-January) it is the off-season, so there is minimal staff and a towel shortage. Three times I had to ask for bath towels that day, only to be given two for three of us. Upside to the resort: Removed from the main street but a shuttle is available for a fee. Great parking. Great price point! Downside: The pool was not refreshing and more like bathwater. The pool bar has limited hours and no poolside service, so glasses remained on tables and poolside all day. Pool towels are extremely rare; wash and reuse yours. Pre-book breakfast; otherwise, you will be charged $5 extra per person for walk-ins. The dinner restaurant menu is very minimal unless you like pizza. The bed in the master bedroom was the oldest, squeakiest, and softest I have ever experienced. The overhead kitchen cabinet posed a safety risk as it was loose and about to fall off the wall. No broom and only a dustpan which was stored in the kitchen dish rack!
Vence Chen
I booked the room with bathtub. When I arrived the room, there is only a shower inside. The reception said they are fully booking and couldn’t do anything for me. Need to wait for the manager contact me around three days after. I waited for four days, didn’t receive any phone or email. The room is on the ground floor. There are two French windows. The French windows didn’t lock and the curtain was closed. The kings size mattress was broken and combine with two single. You would roll to middle side when you sleep on it. Doesn’t matter you lie on right or left side. The pillows are very thick and hard. The signal is very bad as well. Better to check everything when you arrive in the room. Or you might have the better option.
Sophia Nikitakis
This is probably the worst hotel that I have ever stayed in and let’s just say that I have stayed in many. Staff - rude! Especially a woman named Ginny. We arrive to check in @ 2pm and are told that one of our rooms won’t be ready for another 20 or so minutes. Check in is @ 2pm mind you. This room’s aircon is faulty and it takes them hours to rectify the problem by swapping the room to another. Our other room has no phone so no way of calling reception etc. When asked about this, Ginny tells us that she will have this rectified. Takes them a couple of days to get a phone in our room and we had to follow up about it for this to be sorted. Wifi doesn’t work so if you’re planning to work while staying here, I suggest booking another hotel. We asked Ginny about our daily room clean and she advised that this wasn’t part of our package deal but given we are staying for 7 days, there will be a mid week clean. No mid week clean. We also tried to order a drink at the pool bar at 4:55pm (bar closes @ 5pm) and the woman behind the bar wouldn’t take the drink order. Just a disgrace really. The rooms need an upgrade. Although they are spacious and include a washing machine and dryer which is handy. For me though, it’s all about the customer service and it’s pretty evident that these people do not care about their customers. The majority of them don’t even smile and have an attitude problem. If you don’t like people, you clearly need to choose another profession. Won’t be staying here again nor would I ever recommend this place.
Sean Carville
The resort was well located with beautiful gardens. Service was great and amenities were good. The only downside would be the outdated room. If they updated with a smart TV and a better fridge (one that has a freezer that works) it would have notched up another star. Over all though very happy with our stay