Fire & Ice Terrace at Rydges Esplanade Resort Cairns
Price on request
209-217 Abbott St, Cairns City QLD 4870, Australia
Why you'll love this venue
- Flexible spaces with various options for setup with free Wi-Fi.
- Event catering and additional audio and visual equipment and presentation aids available.
- Enjoy the superb resort facilities including three swimming pools, spa & sauna, and fitness centre & tennis courts.
Contact Rydges Esplanade Resort Cairns
Usually responds within 24 hours
Packages, Menus & Offers
Please note, that pricing and inclusions may be subject to change without notice. We recommend confirming with the venue prior to booking to ensure you have the most up-to-date information.
Room Layouts & Capacity
Amenities & Extras
Food & Beverage
Audio Visual Equipment (AV)
Other Amenities & Extras
Reviews for Rydges Esplanade Resort Cairns
Cheryl Beech
Pauline on Reception was very helpful and was always very courteous and polite. She kindly highlighted various places we wished to visit on the lical map, with walking times to reach them, which was very helpful to us. However, on our last morning, when I complained to Reception about the level of noise from our next door room (which had happened twice during the early hours of the morning) to Brad, he became defensive and told me that I should have reported it, at the time. We just wanted to go back to sleep!! (We had a room where it was possible to use it as an interconnecting room but they had failed to make sure it sealed out the noise from that room, at all!) He was also most unsympathetic to issues I was having trying to use my UK phone to confirm our local taxi transfer to the airport later that day ... he was very unprofessional. Later, Pauline just rang for us and confirmed our booking, which was exactly what I would have expected from your hotel - thank you, Pauline! You have a nice view of the garden and pools from the restaurant windows. Staff there were helpful, but due to it's layout, it lacked any real atmosphere, whatsoever and in some ways it felt more like a UK service station food outlet than a restaurant. Much to our surprise and delight we found the fresh soups and thin crust sourdough pizzas were both delicious, on both days! Breakfast was buffet style with a good choice of items and the menu seemed to change daily. It was possible to request a key to lock away your passports, etc, inside the room, which was helpful to us. Thank you.
Helen Clare
Sorry, but this is just not a 4 star hotel in terms of what you imagine a 4 star hotel to be. Everything is quite shabby and very dated to the point where even I couldn’t look past it. We didn’t want to go bare feet on the room carpet. The reception is underwhelming and the breakfast wasn’t worth the cost. Someone else said the fitness room was a joke, and lol, it was. The back entry to the hotel from the street seems to have been totally forgotten about. Our balcony had what used to be a planter area just underneath it but maintenance was abandoned long since and it was just an area where lost underwear and brushes etc were collecting in dead grass. We didn’t mind our stay because we didn’t pay much for it, the sheets were clean, the shower was powerful and it felt safe, but whatever boxes were ticked for it to get 4 stars obviously weren’t based around them updating, maintaining or deep cleaning anything. This review isn’t actually intended to be mean, it’s purely to let people know that when they don’t pay much, it’s not actually a bargain in this instance. You’re just getting what you paid for. Giving it 2 stars feels a bit mean, but I really don’t think I can do 3. Please maintain it a bit better if your going to advertise as 4 stars. The staff were nice.
Esther
Rooms very dated, mould in bathroom, broken furniture, rusted lamps. This hotel should be at best a 3 star. Hotel staff so used to complaints so not caring or apologetic. We booked Deluxe ocean view room and was given a tree facing room on level 4. After we told them that was not what we paid for we were moved rooms the following day. Nothing given as an apology, no partial refund for their mistake for that first day, nothing at all. Very disappointed.....
Raquel O'Grady
This was a great hotel, 3 pools and tennis courts. The rooms were a great size for 4 people. Queen beds would have been better, but I knew they were double. The beds are on wheels and moved a lot. The balcony was a good size. I liked that they had an air con and a fan. We mostly used the fan. The hotel was close to the beach and Muddy's playground, which was a huge playground and water play area. It is about a 10-15 minute walk to most of the restaurants. After a big day of sightseeing, it was a bit far most nights. The staff were always friendly and helpful. They filled my drink bottle with ice any time of day. We really enjoyed our stay.
Maz Maszlag
Great location on the sea front. Rooms were spacious, comfortable and clean. Staff were lovely and helped us check in earlier than expected & looked after our luggage while we went exploring. The restaurant was very good & had a nice selection of food at a reasonable price. I'd definitely return.
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