Presidential Ballroom at Pullman Brisbane
Price on request
Corner Ann And Roma Streets, Brisbane QLD 4000, Australia
Room Layouts & Capacity
Amenities & Extras
Food & Beverage
Audio Visual Equipment (AV)
Other Amenities & Extras
Reviews for Pullman Brisbane
Emma Dempster
Justin the Concierge truly went above and beyond. From the moment we arrived, his professionalism, attention to detail and genuine care made all the difference to our stay. Nothing was too much trouble - whether it was organising bookings, giving local recommendations, or simply checking in to make sure everything was perfect. It’s rare to come across someone who delivers service with such warmth, efficiency and pride. Justin didn’t just do his job, He elevated the entire experience. We left feeling looked after, valued and already planning our return. Thank you, Justin, for setting the gold standard in customer service!
Ezra M Gabriel
I emailed the hotel well in advance to let them know I’d be checking in late. I arrived to check-in and the night manager who attended to us was quite rude. I followed heartist requirements producing my memberships and my heartist card and the staff member was dismissive and had an attitude. He also got distracted while attending to us and went to attend another guest. He was incredibly unwelcoming. We were incredibly tired after travelling and were really unimpressed considering the Pullman is meant to be part of the premium brand of Accor and a 5 star hotel. Please have maintenance check the shower head as at least when using it, it was spurting a bit out of the base of the neck of the shower head. The bed was okay. No member amenities were in the room on arrival. Also, what’s the deal with the laundry - it says on the elevator that there’s a laundry to use, I called reception and they said that there’s no laundry except for the room service laundry bag. We asked another time at reception out of curiosity and we were told that it had been out of service for some time. It’s incredibly inconvenient - please fix your laundry to be more convenient for your guests (and please pop a sign in the elevator saying that the laundry is under maintenance giving a timeframe for when guests will be able to access it again). We ended up ubering to the nearest laundromat.
Daniel Micallef
Outstanding service from Oscar Porter I don’t often leave reviews, but Oscar Porter is definitely a name I’ll remember. As Manager of Pullman King Georges Road, he brings a great mix of professionalism and genuine friendliness. Even with staff shortages and while working overtime, Oscar remained polite, upbeat, and impressively fresh, which really stood out. He has a natural way of making guests feel welcome and looked after, and it’s clear he truly cares about the experience people have at the hotel. Thanks to Oscar, Pullman King Georges Road feels like a place that’s in very good hands. Thank you also to Rachel at the front desk and Vlasta, the Bosnian Queen supervising breakfast. Highly recommended.
Amber Gardiner
Great location. On arrival reception is plush and inviting but this is not a true reflection of the hotel. One of the lifts wasn't working which meant long waits to get up or down. The room was tidy on arrival but quite tired. The shower is a floor level shower and when it's used pretty much floods the bathroom. It soaked our towels trying to mop it up and in my opinion is quite dangerous- this has been commented on in previous reviews. The pool is accessed through the Mercure tower next door. We didn't use the pool but it seemed a bit of a rig- ma-roll to get to. In terms of a place to lay your head it was average but there were no nice touches like complimentary tea or coffee and no rubbish bin apart from a tiny one in the bathroom. Probably wouldn't rush back in all honesty. As mentioned location was the number 1 drawcard.
Ryan Zahrai
Stayed here with family over New Year’s Eve in Brisbane for 2 nights and, while the location is genuinely great and convenient for getting around the CBD and South Bank, almost everything else fell well short of what you’d expect from a 5‑star “premium” Pullman. The room itself had serious water and plumbing issues: the toilet flush simply did not work at certain times, and on multiple occasions the flush would not operate at all while someone was using the shower. This isn’t a minor issue; it’s basic functionality that you expect from any hotel, let alone one presented as 5‑star. Maintenance generally felt unkempt and reactive rather than proactive, adding to the sense of a tired, dated property rather than a refreshed premium hotel. The single elevator has been an issue for 3-4 weeks now and hasn't been remedied. Staff were friendly though and they did try to accommodate. Though my wife was calling from her room for 40 mins with kids without answer to cancel any maintenance call given it was getting too late for the kids to stay awake for (ie. the water issue) which in any hotel setting is unacceptable. Common areas and services also lacked any real premium feel. The lobby and public spaces don’t offer the kind of attractive, welcoming services or ambiance that Accor markets for Pullman, more like an older business hotel that has missed a few upgrade cycles. Parking options were subpar and not well integrated into the guest experience, again undercutting the supposed 5‑star positioning. As a Gold Accor member who has stayed across the group from Novotel and Mercure through to Sofitel, Mövenpick, Raffles overseas etc, this Pullman doesn’t sit in the same category as other Pullmans that genuinely deliver on the “premium” promise. In terms of product age, maintenance, amenities and staff training, it feels much closer to an older Novotel or at best a weak Mercure than a true Pullman. IMO, based on Accor’s own brand standards and how its other hotels perform, this Pullman should be downgraded to Novotel or Mercure until the rooms, services and maintenance are brought up to a genuine premium level just to align better with expectations. Right now, the 5‑star label and Pullman branding create expectations that the actual experience just does not meet. I think that was also acknowledged by the staff, and they've said that the Group has approved renovations for 2027. Good enough for a 2 day stay but downgrade expectations from 5 to 3 star and you won't complain as much as others here have.
Other spaces at this venue

Kennedy Room

Roosevelt Function Space

Sixteen Antlers Rooftop Bar

Level 2 Boardroom

Level 4, Boardroom 2

Level 4 Boardroom 1

Olivers Boardroom

Olivers Room

King George

The Connaught Function Room

Norfolk

Grand Windsor Ballroom




