Arkhurst at InterContinental Hayman Great Barrier Reef
Price on request
Hayman Island Whitsunday Islands, Hayman Island QLD 4801, Australia
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Please note, that pricing and inclusions may be subject to change without notice. We recommend confirming with the listing prior to booking to ensure you have the most up-to-date information.
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Reviews for InterContinental Hayman Great Barrier Reef
Jennifer Longstaff
We are sitting in the bar at Pacific and Ramona our bar tender is amazing. She is friendly, helpful and makes amazing cocktails. Came in for one drink and stayed for four! Yoga with Chelsea was such a lovely experience. Ended up being the only one in a group class and she made me feel so welcome and not self conscious. My partner said I was so relaxed I need to go everyday. The whole experience has been one of incredible Service, fabulous views and relaxation.
Libby McAnulty
We were there for my husbands 50th birthday. A suprise for him that we had taken the care to plan for over 6mths! It was extremely dissapointing. The resort itself is stunning and the location is magnificent. The hotel itself is starting to look tired and in need of some love. We had the pool access room - they were beautiful. The food- horrible. The service - truly terrible. We are 100% convinced there is no chief on the island. The staff has not enough training and there isnt enough of them. We were told by more than 1 employee on this island. We found 1 server at breakfast crying because she had been told off by management that had magically appeared and scooped in from nowhere- hadn't seen any up until this point. We were also spoken to rudely by a server at the BBQ night (which i dont recommend going to, horrible food and not enough of it. Not enough Beach tables set up. We ended up sitting in the breakfast area, with no seat cushions on the chairs) We were charged $35 a head for a fish we had caught to be cooked for it. It came out on on medium sized serving tray. Talk about over the top expense! We raised these issue with several people within in management - not a care in the world! We were given the same line - we are aware, we are working on it, in reply. Not good enough, not even a discount offered for any of the horrible food or service we had endued. It's was disappointing to receive such a response especially considering how much you pay to stay and then a premium price for food and drinks. Sorry or not sorry to say, wont be back!
Sarah Chadwick
Our stay at Hayman Island was incredible. My husband and I stayed for 5 nights for our honeymoon and it was an absolute dream. The customer service was next level and everyone from reception and concierge, food and beverage, activities and housekeeping were very friendly. The resort itself is very luxurious and our pool access suite was fantastic. There was so much to do on the island and we loved the mix of adventure and relaxation. Our highlight of the trip was daily cocktails made by Mattia in Pacific. We would love to come back here again in the future and wouldn’t hesitate to recommend the resort to others
Innes Thomson
The setting is undeniably spectacular. Unfortunately, that is where the magic ends. For the premium rates Hayman commands, the overall experience feels decidedly run of the mill. Service, especially food and beverage and to a lesser extent housekeeping, is at best average. That might be fine at a mid-range resort but at these prices it is sub-par. Meals routinely arrived cold, slow or incorrect. Even simple requests such as two poached eggs well and two poached eggs soft turned into a saga. One morning they were actually served cold. Staff were generally pleasant but their delivery felt perfunctory rather than polished. It is hard to shake the impression that many staff are simply passing through to extend visas rather than building a service culture. The room was acceptable and the facilities passable, but you are made to feel like a captive audience once on the island. In short, Intercontinental is leaning far too heavily on the natural beauty of Hayman and not enough on the guest experience. Stunning location but poor value for money. With just a little attention, the service could’ve lived up to the charges. A begrudged 3 star overall, for the money, the service could’ve lived easily have brought the experience down to a 2 star review.
Miriam Thurlow
The location is what makes this place, and the scenery is lovely. The pools are great and there is a lot of space to enjoy them for the whole day with deck chairs and day beds to read, swim and order food. The buffet breakfast each day is also great with a fair amount of variety. Cockatoo birds are everywhere but are locals. The day spa was so relaxing and the Elemis facial I had was amazing, I would recommend it. Jet skiing was also a highlight and the instructor was easy to follow and understand for novices, as I was. We enjoyed our stay all in all, but felt the night time dining experience/service was a little lack luster, especially for the cost. Items took a long time to be made and it took a long time to get our order taken. Additionally our room was muddled up and it took almost 2 hours for our bags to get to our room. We came in early September and this was a good time, would also recommend late September to early October to keep the temperature down. All in all was a good stay.
Other spaces at this venue
Formal Gardens
Positioned in Central Lanai, amidst manicured gardens complete with marine life sculptures and fountain displays, The Formal Garden makes for enchanting evening events. Style one long table running the length of the venue, using paved terra...
Hayman Beach
Immerse into a barefoot celebration on Hayman Beach, soaking up stunning views across The Whitsunday Islands while enjoying banquet or cocktail set-ups that accommodate groups of up to 300. Please note that this venue is subject to tides.
Rainforest Grove
Rainforest Grove presents a private dining platform nestled amidst stunning tropical garden surrounds. Accommodating up to 40 guests, this venue enjoys solar powered AV deck lighting while lush greenery opens out onto Lion Court’s stunning ...
Thomas Hayman Boardroom
Abundant natural light, contemporary presentation technology and design-led interiors make Thomas Hayman Boardroom the ideal venue for small meetings of up to 14 delegates. Located in the resort’s Central Lanai, with close access to Front O...
Langford Room
Langford Room’s beachfront location unlocks floor-to-ceiling vistas across The Coral Sea – all the way to the conference venue’s namesake, Langford Island. Generously proportioned at 37X30 metres, Langford Room allows for 300 guests and off...
Arkhurst Private Dining Room
Positioned in the heart of Lion’s Court, Arkhurst’s 23 X 23 metre curved symmetrical space allows for up to 300 guests. The venue is ideal for indoor event activations including gala dinners and exhibitions while a break-out private dining ...