Pioneer Ballroom
Andergrove, QLD
Reviews for Rydges Mackay Suites
Felicity Parker
The 1bedroom was roomy enough with all facilities. Reception on arrival was neutral. balcony no out side seating, no view. Only staying overnight. Room service dinner and breakfast. Dinner adequate just, breakfast cold and disgusting don't bother. Rubber eggs so much ice in Orange juice should be none, almond coffee extra hot warm and tasted like a cheap brand of almond milk. Left it with a not so nice review. Do better or get a job you are capable of. Waste of time and money. I tied to cal restaurant no answer of course. Complained at reception she was attentive, got a 20percent discount should have not paid for anything. Not reception fault. We have now this Forum to say. Too old now. Keep away from Moss food.
Renae Larfield
Aircon wasn't cool enough,even the cleaners looked hot. I've cleaned motels/hotels and its vital to have good cool air-conditioned rooms and passageways for workers especially the cleaners and the clients as well.
Tracey Austin
Pretty good. Front reception is lacklustre. It was a fairly 'flat line' experience. The woman didn't smile once. The room is spotlessly clean. Well done to the cleaning staff - and thank you for your efforts. I didn't like the odour of the room when I walked in though - musty and stale. It was the first thing I noticed because the odour was quite affronting. Perhaps some air freshner when it is known that a particular room will be used. The lighting in the room is inadequate (too dark) throughout including the bathroom for particular tasks such as applying makeup. The air conditioning was not cool enough despite my turning it down. The bathtub/shower combination is too high, outdated and dangerous. The view, horrendous. Perhaps some soft ambient music on entry. Perhaps a welcome and thank you note on the bed with something representative of Rydges and complimentary. It does not have to cost the earth, but you're supposed to be a 4-star motel. Without patronage, there is no Rydges. Adding little touches diverts attention away from those things that cannot be changed like the view, and those things that disappoint like the odour. They make patrons feel welcome and special, and like they are actually staying in a 4-star motel. They create a positive vibe and a uniqueness and perhaps drive the desire to return. I've stayed in a lot of motels around the world and Australia always needs to lift its game.
Val G
Wonderful stay in a clean room conveniently located in the city. Short walk to everything you need. We loved that our room on level 2 had a huge balcony.
abc xyz
Staff very friendly & helpful 5 stars Rooms very spacious & location great 5 stars However, the quality of beds is extremely extremely poor. The beds should be disposed off right away, the spring coils were poking in to my body & I had to turn & twist every 5 minutes to avoid the poking springs. Couldn't sleep all night long. Pillows were matchingly terrible. Please Rydges management can you replace the bedding to atleast a level where one xan sleep, not asking for anything fancy or expensive, but just enough to be able to sleep on. I request you to try sleeping on any bed overnight for the delightful experience. Thankyou