Pioneer Ballroom at Rydges Mackay Suites
Price on request
9 Gregory St, Mackay QLD 4740, Australia
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Please note, that pricing and inclusions may be subject to change without notice. We recommend confirming with the venue prior to booking to ensure you have the most up-to-date information.
Room Layouts & Capacity
Amenities & Extras
Food & Beverage
Audio Visual Equipment (AV)
Other Amenities & Extras
Reviews for Rydges Mackay Suites
Liz Palmela
We stayed at Rydges for 3 nights in June 2024 while visiting friends in the area. The property is right in the middle of town which is good but after dark it is surrounded by bars and strip clubs. You can hear the thudding of the music till late at night. The property is very dated and needs a refresh. The room was a good size but the furniture was oversized and didn't match. There were lots of scuffs and marks on the wall and the cleanliness was not great. There was a nice patio but nothing to sit on. The staff were lovely and very helpful. We had arrived late and ordered breakfast to the room for the following morning. The food and coffee were great and were the highlight of the stay. We will not be staying there again, it felt overpriced for the quality of property provided.
Sam
Wish I could give 0 stars or negative stars, was honestly the worst hotel I have ever stayed at in my life. Rydges normally have a good name associated with them, this building should not share their name. Management is awful, staff are nearly non-existent. There was a toothpaste box in the hallway for 2 days before anyone decided to come onto the floor and clean anything. When we got into the room we immediately noticed black mould oozing out of the vent and onto the ceiling, same was happening in the bathroom and toilet. The couch had some sort of bug or insect inside of it that would bite us everytime we sat down or got close to the couch. I would not recommend this hotel to my worst enemies! You would think after months and months of the same bad reviews being posted that they would change something in their management or service skills. Very poor effort from their entire team and I am appalled they are still in business. SOMEONE CALL HEALTH AND SAFETY PRONTO!!!
Whitney Clark
Pretty disappointed with the level of service at our most recent stay at the Ridges. The room was so dusty & had traces of mold, the air con was set upon arrival to 20 degrees on a barely 23 degree day. I switched the air con off multiple times as it didn't matter how high you had the degrees it was freezing cold & it would just turn itself back on anyway. desk chair wasn't clean full of dust - balcony light didn't work at all & no windows could be opened only glass door out to the balcony. The bed was atrocious & completely uncomfortable, the whole mattress is indented, lumpy & the condition of the mattress when removing the sheets.... YUCK BLOOD STAINS The 1 thing that just didn't sit with me right at all was upon departure i was at the front desk, the receptionist was on the phone - happy to wait but instead of being checked out face to face & potentially the opportunity to provide feedback about our stay and the room - she just mouthed to me "are you checking out" & put her hand out to collect the swipe keys & completely disregarded me. Sent us on our way & continued her phone call. Coming back to my home town for a visit to see family after 9 years I expected a lot better service for a "5 star hotel".
Michael Heath
Room was shocking - stains all over the floor, the shower flooded half of the bathroom, fridge didn't work so I had to throw out my milk, shower head was completely covered in mould, air-conditioning wouldn't heat, furniture looked like it was picked up off the side of the road. Wish I could attach the photos I took.
Tala z
I don’t usually like to leave reviews but this time I feel I have to. Wednesday this week I checked in to Rydges Mackay. I was given a room key card and walked up to my room. Once I scanned the key and the door opened, there was a random man laying on the bed…. I was shocked. He was shocked. I apologised and thought I might’ve scanned the wrong room but nope, we were both given the same room!!! I walked downstairs and let them know. They explained it was something to do with morning staff doing something with the keys (??). With how nonchalant they were acting about the situation, you would think this is a daily occurrence. I would just like to know in what world this is acceptable? That literally endangers me and the other person in so many ways. I also felt so uneasy the entire trip as I was worried the same thing would happen to me and some random would walk in. Worst stay ever :)
Other spaces at this venue
Leichhardt Room
With in-built AV and the possibility to accommodate up to 60 delegates, theatre-style, the Leichhardt room is well suited for smaller presentations and conferences. Available in the room: In-house AV Data projector / available for single ...
Flinders Room
Awash in natural light, the Flinders Room is the largest of the 3 rooms. It is ideal for small dinners of up to 50, or presentations for up to 90 guests. Available in the room: In-house AV Data projector / available for single & split vie...
Oxley Room
The Oxley room is well suited for smaller presentations for up to 60 delegates set theatre style. This room has natural light, in-built AV and high 3m Ceilings. Available in the room: In-house AV Data projector / available for single & sp...