Pioneer Ballroom at Rydges Mackay Suites
Price on request
9 Gregory St, Mackay QLD 4740, Australia
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Packages, Menus & Offers
Please note, that pricing and inclusions may be subject to change without notice. We recommend confirming with the venue prior to booking to ensure you have the most up-to-date information.
Room Layouts & Capacity
Amenities & Extras
Food & Beverage
Audio Visual Equipment (AV)
Other Amenities & Extras
Reviews for Rydges Mackay Suites
Tracey Austin
Pretty good. Front reception is lacklustre. It was a fairly 'flat line' experience. The woman didn't smile once. The room is spotlessly clean. Well done to the cleaning staff - and thank you for your efforts. I didn't like the odour of the room when I walked in though - musty and stale. It was the first thing I noticed because the odour was quite affronting. Perhaps some air freshner when it is known that a particular room will be used. The lighting in the room is inadequate (too dark) throughout including the bathroom for particular tasks such as applying makeup. The air conditioning was not cool enough despite my turning it down. The bathtub/shower combination is too high, outdated and dangerous. The view, horrendous. Perhaps some soft ambient music on entry. Perhaps a welcome and thank you note on the bed with something representative of Rydges and complimentary. It does not have to cost the earth, but you're supposed to be a 4-star motel. Without patronage, there is no Rydges. Adding little touches diverts attention away from those things that cannot be changed like the view, and those things that disappoint like the odour. They make patrons feel welcome and special, and like they are actually staying in a 4-star motel. They create a positive vibe and a uniqueness and perhaps drive the desire to return. I've stayed in a lot of motels around the world and Australia always needs to lift its game.
Liz Palmela
We stayed at Rydges for 3 nights in June 2024 while visiting friends in the area. The property is right in the middle of town which is good but after dark it is surrounded by bars and strip clubs. You can hear the thudding of the music till late at night. The property is very dated and needs a refresh. The room was a good size but the furniture was oversized and didn't match. There were lots of scuffs and marks on the wall and the cleanliness was not great. There was a nice patio but nothing to sit on. The staff were lovely and very helpful. We had arrived late and ordered breakfast to the room for the following morning. The food and coffee were great and were the highlight of the stay. We will not be staying there again, it felt overpriced for the quality of property provided.
Bronwen Mackney
Twin room had lots of space and great kitchenette area. Location was perfect, close to everything. Staff friendly and helpful.
Sam
Wish I could give 0 stars or negative stars, was honestly the worst hotel I have ever stayed at in my life. Rydges normally have a good name associated with them, this building should not share their name. Management is awful, staff are nearly non-existent. There was a toothpaste box in the hallway for 2 days before anyone decided to come onto the floor and clean anything. When we got into the room we immediately noticed black mould oozing out of the vent and onto the ceiling, same was happening in the bathroom and toilet. The couch had some sort of bug or insect inside of it that would bite us everytime we sat down or got close to the couch. I would not recommend this hotel to my worst enemies! You would think after months and months of the same bad reviews being posted that they would change something in their management or service skills. Very poor effort from their entire team and I am appalled they are still in business. SOMEONE CALL HEALTH AND SAFETY PRONTO!!!
Michael Heath
Room was shocking - stains all over the floor, the shower flooded half of the bathroom, fridge didn't work so I had to throw out my milk, shower head was completely covered in mould, air-conditioning wouldn't heat, furniture looked like it was picked up off the side of the road. Wish I could attach the photos I took.
Other spaces at this venue
Leichhardt Room
With in-built AV and the possibility to accommodate up to 60 delegates, theatre-style, the Leichhardt room is well suited for smaller presentations and conferences. Available in the room: In-house AV Data projector / available for single ...
Flinders Room
Awash in natural light, the Flinders Room is the largest of the 3 rooms. It is ideal for small dinners of up to 50, or presentations for up to 90 guests. Available in the room: In-house AV Data projector / available for single & split vie...
Oxley Room
The Oxley room is well suited for smaller presentations for up to 60 delegates set theatre style. This room has natural light, in-built AV and high 3m Ceilings. Available in the room: In-house AV Data projector / available for single & sp...