The Terrace
Brisbane City, QLD
Contact Venue
Usually responds within 9 hours
Reviews for Mercure Brisbane Spring Hill
Yuki Feng
I was very disappointed with my stay at this hotel. First and foremost, I felt unsafe. A stranger who was clearly not a hotel guest knocked on my door, and I thought it was housekeeping. When I opened the door, I realized it wasn’t, and I have no idea if he was trying to sell something or had another reason for being there. What concerns me the most is how easily an outsider was able to access the guest floors. The hotel seriously needs to improve its security. The cleanliness was also unacceptable. The bedsheets had stains that looked like mold, and they never replaced the bath towels or floor mats during my stay—they simply hung them back up together. This shows a complete lack of proper hygiene and housekeeping standards. Overall, this was a terrible experience. I do not recommend staying here, and I will never come back to this hotel.
susan Ballard
Stayed here overnight. Was beautiful, the cleanest hotel we’ve ever stayed in. Staff were super helpful and friendly. Close to the lovely Roma parkland and not far from the hub of activities. We stayed in room 314 which was lovely and spacious. It was next to the elevator but not a sound could be heard. At the moment there is construction next door but being a Saturday they were not working. Restaurant was lovely food was very good. Highly recommend a stay here
litcha56
I am not sure about the rooms because I stayed next door but the buffet breakfast was awful. Food was cold, eggs were milky and runny and the coffee was too milky. Unless you are desperate for food, go somewhere else. It is not worth the risk.
Barbie Allport
Our stay was great, staff happy and helpful, underground parking very tight, great for small cars, not so nice for larger ones. Overall we loved our stay...!
Suzanne Giffin
Great balcony view of Roma street gardens and sunset over mountains. Ian at reception was wonderful. It was my husbands birthday so was a bottle of red wine waiting for us in our room. Bed was very comfortable.