Terrace Bar
Brighton SA, SA
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Reviews for Brighton Metro
Emma Powell
Excellent lunch experience that started as soon as we paid. Amy( I'm pretty sure I've got that right) was lovely. She is a credit to Charlies Diner. She made my day by stopping past to comment on the great behaviour of the four boys. She made them a paper dinosaur each and myself a paper flower. When she discovered we were there as a birthday treat for my twins she gifted them a kinder chocolate each. The cost for 1 adult and four kids was very reasonable for all you can eat $112.75. The food was delicious as well. Thank you for a wonderful lunch.
Sonia Poudel
I visited Brighton Metro Hotel’s sports bar for the first time to watch UFC, but the experience was disappointing. The setup isn’t practical—many seating areas have obstructed views of the TVs, and some are blocked by glazing, making it difficult to watch the event properly. A major issue was the new ordering app, The Pass, which they were heavily promoting. However, the staff had no idea how to use it, and there was no problem-solving when issues arose. It’s funny how they push customers to use the app but aren’t prepared to assist when things go wrong. Another downside was the restroom setup. There were separate male, female, and kids’ toilets, but the baby-changing station was only in the female toilet. This outdated assumption that only women should handle baby changing is unfair. A unisex baby change area would be much more inclusive. The overall vibe was off, and customer service was lacking. Even after ordering at the bar, service was extremely slow—we had to wait a long time just for a single beer. Unfortunately, with all these issues, I couldn’t fully enjoy the UFC event.
Tiah Hall-Coburn
We had dined for lunch at Charlie’s diner and the customer service I had received from this venue was by far the most polite and friendly experience I’ve had in Adelaide. 1. Who doesn’t love a buffet? It’s a plus that it is affordable too. Seafood, the mussels were delicious, the variety of choices from the salad bar to the roasts, stir fry, curry, meats, veggies and a multitude of condiments to choose from, Charlie’s diner has become a family favourite. 2. The staff. All very friendly and polite, with excellent attitudes. Lots of smiles and this helped add to a very inviting atmosphere. I have a very big thank you to pass onto Amy. My son and I got stranded outside for over an hour after having multiple Ubers cancel on us. Amy saw us and asked if we were okay, she then went and got a cold bottle of water and a toy for my son. The level of care, empathy and kindness she showed me, she alone encourages me to return to the Brighton metro, and make it my local watering hole, ensuring I bring my friends and family here again too. Thank you Amy for your kindness and generosity, I hope that your efforts do not go unrecognised. What a fantastic role model for the staff.
Murray River
First visit to the Metro Hotel at Brighton customer care and service was 1st class, a lovely attendant helped and guided us through to where we could find our drinks area. Bar service in the sports bar area excellent and with the Pass, enjoyed our cocktails on a discounted promotion. The order at the table with QR CODE works efficiently great food and environment. Would recommend as a must visit venue.
Omx Digital
Love the metro hotel and its atmosphere but despite ordering two different types of pizzas we received the same. It came out and looked odd but we ate half each anyway before giving up because of the way it tasted. Looks like very cheap ingredients and undercooked. It’s a real shame because the Espy’s pizza has really upped its game and gluten free dominoes is exceptional for a cheaper price. I’m not sure if it’s because it’s buffet food but either lower the price on the pizza instead of $32 for a GF base meat lovers or improve the quality if you can. I’m providing constructive feedback and don’t mean to come across as harsh as I have never left a negative review.