Semi-Private Pool Deck at Adelphi Hotel
Price on request
187 Flinders Lane, Melbourne VIC 3000, Australia
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Reviews for Adelphi Hotel
Sara Plewinska
This is, without question, the worst so-called “5-star hotel” we’ve ever had the misfortune of staying in—and we are experienced travelers. It started off promisingly with a supposed “upgrade” to a better room. But that optimism vanished the moment we discovered our room had no blinds. That’s right—no blinds. The room overlooked other buildings and was so blindingly bright at night, it was impossible to sleep. We contacted the staff, and they couldn’t care less. To make matters worse, there’s no manager on duty during weekends. At a “5-star” hotel? Unacceptable. Staff were useless and unwilling to do anything to fix the problem. When we reached out to Booking.com, they confirmed in writing that we’d be refunded for all nights—only for the front desk to flat-out deny this, leaving us stranded in a city packed with Australian Open visitors. This level of disorganization and dishonesty is outrageous. And let’s talk about the state of the hotel: the pool? Moldy, with water dripping into a sad little bowl they thought would fix the issue. The curtains? Fake and completely useless for blocking light. The windows? A joke for privacy and functionality. Charging my phone? Forget about bedside plugs; I had to charge it in the bathroom. The entire place is a health hazard and a nightmare. Oh, and don’t fall for their free breakfast offering or the promise of “barista coffee.” There’s no barista in sight—just another empty claim from this disaster of a hotel. This “hotel” lies to its customers, lacks any semblance of professional management, and fails on the most basic levels of service and functionality. Frankly, a cheap motel would have been a more pleasant experience than this sham of a “boutique 5-star hotel.” Do yourself a favour and avoid this place at all costs. It’s an embarrassment to the hospitality industry.
Kylie
We (a couple) have just spent 2 nights at the Adelphi. The pros: -The service was wonderful, probably 11/10. The staff were so friendly and attentive. We were greeted every time we either entered the building or left the building. -The check in process was seamless and took less than 5 mins. -The free coffee and pastries in the morning is definitely a plus. -The complimentary mini bar in the room was an added bonus. Helpful if you're craving some sugar or a snack. -The location is pretty good, lots of eateries, public transport and shopping at your door. The cons: -The rooms are disappointing. They're tired and dull. I expected a certain wow factor, based on the website and also the lobby of the hotel, which was exquisite. But they're just rooms. No wow factor to be had. -The bathroom had the potential to be good but the cracks on the ceiling and pressure of the shower let it down. I also dealt with sporadic hot and cold water when taking a shower. More cold than hot. And the lighting was terrible, but this is true for most hotels. -Although not quite warm enough for a swim, we did pop up to take a look at the roof-top pool. It was kind of weird getting up there via a narrow stairwell that had buckets of water that were obviously from ceiling leaks, with a wet floor sign beside them. It was kind of hazardous and ramshackle. In a nutshell, the building is old. It needs some attention and it needs a price drop. It's regarded as upmarket boutique accommodation, and if the quality of the rooms and overall building matched the quality of the customer service, this would be true. But it just doesn't. We splurged on accommodation and whilst we did have a nice time, I also feel I've spent less money at other Melbourne accommodation in the past and been far more satisfied.
David Thomas
Our Irish born Manager was most attentive and thoughtful Leaving our luggage after 10 am for two/ half hours ? No problem ! Tea ? No problem … served in fine colourful China tea pots each ! I had followed this boutique hotel since it’s 1990’s architect award winning renovations ! Like sleeping in an art gallery . Its convenient location in Flinders Lane and Value for Money - first rate ! Looking forward to the next renovations underway David and Zoe
John Kavanagh
Very highly recommended, very central to great restaurants and central Melbourne attractions. A real boutique hotel with style, character and special touches that make the stay great. All the staff were fantastically friendly and helpful starting with the great Jimmy who checked us in a 2 in the morning after our Qantas flight was repeatedly delayed! The beds and pillows are some of the best. Soft and comfortable. The free in room drinks and snacks and free breakfast pastries and good coffee make you feel special and welcome. The only negatives are it is central city so the room looks out onto an ally and it is a bit noisy at night. A highly recommended hotel.
Christine Hunter
We didn't stay at the hotel. We had drinks in the bar downstairs. The atmosphere was brilliant. The staff were brilliant. Drinks weren't bad either. Will definitely be back, and will definitely be staying.