Carr at Lancemore Mansion Hotel
Price on request
K Road, Werribee South VIC 3030, Australia
Why you'll love this venue
- Prime Location: Conveniently located just 30 minutes from Melbourne's CBD and 15 minutes from Avalon airport, making it easily accessible for your guests.
- Versatile Spaces: From private dining rooms to a spacious Theatre and Pavilion, this venue offers a range of spaces suitable for various event types, from corporate conferences to celebrations.
- Gourmet Excellence: With gourmet menus and state-of-the-art facilities, the Mansion Hotel ensures your event is not only memorable but also a culinary delight for your attendees.
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Reviews for Lancemore Mansion Hotel
Paul Hollingworth
My partner and I came here to celebrate the one year anniversary of our first meeting - and also as a romantic location for me to propose to him. I chose the precinct passport package and we were very surprised by our complimentary room upgrade. We were placed in the newest part of the hotel (built 2000, I think). The room was very clean and well maintained and showing its age very slightly. Upon check-in and throughout our stay, the desk staff were very polite and professional (and seemed to enjoy being there). Our package also included a spa treatment - this too was fantastic with great customer service. The staff at the complementary breakfast too were professional and friendly. The breakfast itself was of a good standard and regularly refreshed by the kitchen staff. The front of house staff ensured an orderly flow of diners and maintained high standards of cleanliness. We ate at Joseph's on our second night. I found the food good, although my partner (a chef) was not happy with the presentation or quality of my meal (the steak). For me, the only areas that needed attention were in the pool area which was clean, but in need of cosmetic repairs. I highly recommend the passport package for those wishing to spend a relaxing (and romantic) weekend here. You have an included lunch at the winery (fantastic food and wine), entry to the Chirnside Mansion, a spa treatment, and entry to the Werribee Zoo. Fantastic value all round.
Thebutcherman
I stayed for an evening at the hotel as a part of the indulgence package. For such an exorbitant price tag you would think that the state of the room would be nothing short of exceptional. Instead, my partner and I were incredibly shocked and underwhelmed by the state of the furniture and lack of cleanliness of the room. Every single piece of furniture was chipped and damaged. According to reception we were 'upgraded' as part of the package to a 'superior' room, superior to what I ask?? A mud brick hut?? The pictures speak for themselves. It's a shame because when I tried to seek some means of compensation they told me I could get 15% off a spa treatment or lunch for half-price, hardly an attempt at compensation but a thievish effort to draw even more money! The tone of the manager was arrogant and insensitive, they definitely need to work on their customer service because I can’t think of any guest who would return after dealing with such lacklustre efforts and care. Definitely stay away from this place if you'd like to spoil and surprise your partner!
Irina Shainsky
Overall a disappointing stay especially for the money we spent on a dine and stay package in a suite. Rooms are basic and dated - well overdue for a renovation. Not cosy or luxurious. Plus, whoever thought that frosted glass doors and no sound insulation were a good idea for a toilet in a romantic suite? Restaurant is very average, dishes unremarkable though they try with service. Breakfast - I have no words. Very limited selection, they constantly ran out of food and we had to wait for replenishment, 3 star hotel quality. Positives: grounds are beautiful and the spa is nice. Parking is indeed free :-)
Francine Gaillard
Very disappointing stay for the money we paid. The reception staff and the management were very disappointing indeed. We were given a room overlooking dirty laundry trolleys when the hotel was empty. Instead of accommodating guests to a wonderful room with a balcony and amazing view to compensate for the delapidated status of the premises, they prefer to exhaust you with arguments and give you a room which is definitely not coresponding to 5* hotel. Pool area was filthy with dirty floor and lots of sand on it. Extremely eroded columns in the pool and ourdated look, emphasise the so needed renovation, which is way overdue now. Breakfast was below average with poor choices and unsatisfactory quality of pastries and food options. Clearly the management relies on " one off experiences" and events as i do not think that there will be more returned customers with the experience we had. On the plus side the place is gorgeous and the next door flower garden with the mansion was worth visiting. We had a corporate event at Shadowfax and we have another one soon, but definitely will not be back to stay in the Mansion. It was clear to us that the guests are not very welcomed there, or at least we felt that way. For every single correction that needed to be done, more money were requested to be paid. It was ridiculous on top of the rate we paid, additional $100 was demanded to be paid for having a room that was not looking over the dirty laundry collecting point. Very disappointing experience indeed. Advice to the management! If you still want to have customers, please treat them with respect and you might accommodate them better to compensate for the dilapidated building that you are still attempting to pass for 5*. Please wake up and implement changes in everything to attract customer and provide an experience that will be memorable not for the problems, but for the incredible memories that might have been created there. PS. We spent an hour waiting for the reception to allocate the room and as we were offered the small room overlooking the dirty laudry collection point when the whole place was empty, we insisted to have the appropriate room for three of us. We specifically indicated in the booking that the room we wanted was for 2 adults and a child. We were told that there was no staff to put the additional bed as the staff was gone. It took another 45 min in yo-yoing between reception and the supervisor. We requested to see the manager as we could not wasted any more time in fruitless discussions, being very tired and having being traveling for a long time we just accepted the room as we were told that there is nothing else available unless we pay even more for a suite, which would not have suited us we were told as there was no space for the additional bed. We had to quickly conclude with the check in as we had a corporate event at Shadowfax winery and we needed to refresh before that.I read other reviews and they had a similar experience, expecting 5star treatment, but unfortunately their experience fell short of 5 stars as well.
Michael Lanchester
Unfortunately I found my stay to be dominated by sneezing and hay fever and while in the room. When I looked around it was pretty horrified with how filthy the place was. For the price paid it left quite a sour taste in our mouths. See my pictures. The pool is in a bad state of repair along with the exterior of the building in many places and the exterior was covered in cobwebs. I spotted a number of significant dead branches on a gum tree overhanging a parking area. These trees are renowned for dropping dead limbs with no notice. Hotel management I'm sorry to leave this review, but people need to know that you need to pick up your act.