Cinema 6 at Village Cinemas Doncaster
Price on request
619 Doncaster Rd, Doncaster VIC 3108, Australia
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Reviews for Village Cinemas Doncaster
TT
GREAT HELP !!! Manager Joey & Candy bar team member Nick are very professional. I had 6 tickets that were water damaged from a flood & explained to Nick what had happen to me. The first thing Nick said was I’m sorry you had a flood at home 🏠 & called Joey the manager. Within 5 minutes problem fixed , new tickets issued & happy days. Well done boys 👍
Trish Grant
We attended gold class last night with a voucher for the indulgence package. The menu had so many deep fried choices. Two deep fried fish choices. One deep fried dessert choice. Several non deep fried dishes had nuts. My daughter is allergic to nuts and seafood. Everything that’s deep fried is cooked in the same oil as the seafood. This renders choices to eat incredibly difficult. Even the salad had deep fried chicken. We discussed this with duty manager Brianna, and Danny. Both were extremely helpful, helped modify the choices where possible, gave a complementary popcorn and extra scoop of ice cream so my daughter could at least have a dessert she could eat. They have passed on our concerns (the menus was also unsuitable for vegans given the shared oil) and that was the best they could do. Meanwhile their demeanour and willingness to listen and help really went a long way to retrieving our night. Four stars because of their work, otherwise it would be one star.
Luca “Otago”
Gold Class here is great. The lounge is a lovely place to relax with a glass of wine before you go to your seats. Staff are very friendly and happy to help and bring your orders to your seat. Below scores are out of 10 Customer Service 9.5 Food Quality 7 Atmosphere 9 Presentation 8.5 Products 8.5 Location 9 Parking: Free 2 hour parking at Westfield. Lots of parking always available. Overall 9
L V
Nice and new cinema situate among the eateries. Plenty of options for food if you dont eat in the Gold class. Gold class was nice, staffs very attentive and very prompt. Very good service.
Charmaine Volpe
If I could give zero stars I would..I had a horrible experience at Gold Class Doncaster on Sunday. It was my daughters 9th birthday so took her and her friend and cousin, what we were hoping for was for them to have a fun experience in Gold class and what we got was the worst customer experience I have ever come across and 3 very disappointed kids with a side of humiliation from the extremely rude manager. When we did not receive what we ordered after trying to press the bell in the movies to which nobody came we finally had a staff member come in 20mins after trying to contact them to rudely say "we are understaffed" we politely just asked for what we ordered. Still didn't come and never did. After the movie we went to talk to the young lady who told us my Manager will come and deal with you. The manager came already very defensive and asked what the issue was, we explained what had happened politely there was no aggression, no swearing but we were disaapointed for the kids and in particular give you pay alot of money to be at gold class for the experience, but she responded with "my staff already warned me about you and your hostile so I won't be dealing with you, I don't get paid enough to deal with you my paycheck is not big enough, so contact Customer service" I was horrified as a manager myself to not deal with a customer issue and say you don't get paid enough for this...how does this woman have a job let alone be classified as a manager. We told her we would contact customer service to sort everything out but could she atleast just give the kids the popcorn they ordered, she refused too and would not budge and said the way the system put through the combo it doesn't specify popcorn even though the combo comes with popcorn, so because of your system we don't get what we paid for??? I do not understand how this is acceptable and have never experienced service like this in my life. Thanks for ruining what was meant to be a fun day out for my daughters birthday. I will never step foot back in this place again and I really hope for the sake of your customers you train your staff in customer service and I would highly recommend rethinking your management team, I wouldn't even give Emily a job cleaning the toilets let alone management.