Cinema 7 at Village Cinemas Karingal
Price on request
197 Karingal Dr, Frankston VIC 3199, Australia
Contact Village Cinemas Karingal
Usually responds within 24 hours
Room Layouts & Capacity
Amenities & Extras
Audio Visual Equipment (AV)
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Reviews for Village Cinemas Karingal
Leslie Hind
Went to see "WICKED part 1" on a Saturday night. Gold class was clean. Service during movie was fabulous. Staff were quiet as a mouse. Perfect "date night".
Nik
Came early was told to come back in 20 minutes to find a very slow moving line and currently been waiting 25 minutes and it’s not that busy and we’ve now missed out on 10 minutes of our movie! Get a better procedure in place for food and tickets because this is a circus 🤡 not to mention my kids were going mental! I’ll be watching at home from now on stuff this!
Brad Gauci
For all the latest movies at a great location in the entertainment precinct at Karingal Hub shopping centre. Be sure to enjoy a movie with a choc top ice cream, popcorn, and a drink. V rewards are a handy way of getting extra value for money while enjoying the latest movie experience.
Abigail Dawn
Unfortunately these cinemas are terribly dated, not taking the closure time during the centre upgrades to update their experiences. The seats are often a bit gross, uncomfortable, and do not offer the same amenities as their competitors or even other village cinemas. They are no cheaper than other venues close by with modern leather, clean recliners.
Charmaine Salsbury
I was really looking forward to a premium experience at Village Cinemas Gold Class, but my visit was disappointing, to say the least. As someone with a visible disability, I expected a level of proactive service that was completely lacking. Despite using a walking frame, no assistance was offered at check-in or when accessing my seat. It was clear that accessibility needs were not a priority. To make matters worse, the food quality was poor, which only added to the frustration of navigating a space that did not feel accommodating. I later reached out to provide feedback, hoping that my concerns would be taken seriously and lead to some actionable change. Unfortunately, the email responses I received felt dismissive, offering generic solutions like pressing the call button or asking for help, neither of which addressed the barriers I face as a disabled patron. When I tried to follow up on this more, they gave cut and paste responses with the same wording; making it seem like they weren’t even reading my messages. I wondered if AI is responding not actual people. While the offer of two limited use Gold Class passes was a kind gesture, it fell short of acknowledging the distress and inconvenience I experienced. The lack of genuine engagement with my feedback makes it clear that Village Cinemas does not prioritise improving accessibility or providing adequate training for staff so I respectfully declined this offer as it does not compensate for the level of inconvenience and distress caused. For a brand that markets itself as a premium experience, Village Cinemas has failed to deliver on both service and customer care. I truly hope they take accessibility concerns more seriously in the future.