Element Room at Pullman Melbourne Albert Park
Price on request
65 Queens Rd, Melbourne VIC 3004, Australia
Contact Pullman Melbourne Albert Park
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Please note, that pricing and inclusions may be subject to change without notice. We recommend confirming with the listing prior to booking to ensure you have the most up-to-date information.
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Reviews for Pullman Melbourne Albert Park
Jaylene Wehipeihana
I stayed at this hotel while attending a conference on-site, and from the moment I arrived in the evening, the staff were welcoming and attentive. Check-in was quick and stress-free. My room exceeded expectations exactly as requested, away from the elevator, with a comfortable king-size bed and a lovely view of Albert Park. Breakfast was included in my stay, and the quality was consistently good. I particularly appreciated that my preference for eggs was happily accommodated each morning over my six-day visit. Check-out was just as seamless as check-in. Throughout my stay, every interaction with staff was positive they were friendly, professional, and genuinely happy to help. The location was also a bonus, with Albert Park just outside the door, perfect for a morning stroll and some fresh air between conference sessions. Overall, a thoroughly enjoyable stay that made a busy week feel easy and comfortable.
Anne Dansick
We enjoyed our stay at the Pullman with great facilities to entertain our friends in the Lobby before our easy tram ride to the Arts Centre and again for breakfast the next morning. Staff were friendly and helpful and the food was delicious with an extensive menu. Thanks especially to Darren and Jack who made our stay feel special. The Hotel was clean and comfortable although there was some maintenance being done at the time of our stay.
Edward H
This Pullman was our worst Accor Hotel experience to date. It was so far below even basic motel standards that we cancelled our original three night stay to just one night. On arrival, it took nearly 10 minutes before any front-of-house staff acknowledged us, despite there being no one else waiting and staff only handling a phone query. The hallway to our room smelled bad and was noticeably dirty. When we opened the room, we found large stains covering the carpet, breaks and gaps in the skirting boards, and a bed that, while neatly made, sagged deeply in the middle. The TV was not functioning properly. Having stayed in over 40 Accor hotel rooms already this year, with at least 20 more nights booked overseas, this was by far the worst. We cancelled our stay within an hour of checking in. Providing adequate customer service training for all staff and perhaps visiting other Pullman hotels around Australia, particularly the Pullman Sydney Airport Hotel would be a good start toward making a real change. I strongly recommend avoiding this hotel if you are expecting a five-star experience. Based on our stay, I believe it should be rebranded and removed from the Accor portfolio. The customer service fell well short of Accor standards, and we felt completely unwelcome. We would not stay here again, even if the room were offered for free. This is our genuine experience and honest review of this hotel.
Ben Mueller
BEWARE! They do not honour bookings made through agents. Be prepared to pay twice and then be told to chase it up refund with agent. Paid through Qantas hotels. Turned up and told no booking. Told to call Qantas (they should have done so). After 8pm and told we either pay again or cant stay. Would not honour breakfast inclusion after confirming our booking with Qantas, and refused to deal with Qantas directly to resolve and told us we need to call them directly. Told as far as they were concerned the only booking they have is the one we paid for on arrival and were unwilling to budge despite. Saying that, the bed comfortable, breakfast (which we had to pay for) was nice, room clean upon arrival. However room was not reset on the second night so had to use same dirty towels on third morning.
Nicola Cooper
I booked two classic rooms at Pullman Melbourne Albert Park, advertised as 30 sq.m. vibrant and contemporary rooms featuring the innovative Pullman featherbed, 40" LCD TV, multimedia connectivity panel, i-docking station, stylish walk-in rain shower, Bigelow bathroom amenities, and next-generation comfort solutions. What we actually received was appalling. The whole room was dated, with mould in the shower, hair left in the shower and on the beds, used tissues and rubbish left in the bin, an empty tissue box, yellow tap water, and a self-closing entry door that had been disabled. Repairs to holes in the walls were poorly done, and the bathroom did not have a bath tub or rain shower. There was no connectivity panel, i-docking station, or stylish walk-in rain shower, and the tea and coffee were not replenished daily. There was also no complimentary water. When I went to reception to complain and request a room that matched what was advertised, I was told I would have to pay an extra AUD 30 per night per room—unacceptable given that the rooms provided were nothing like what had been promised on the Accor website. When we went to the pool area, the spa pool appeared extremely unhygienic, looking like someone had fouled it. We were told it was “all fine and good to use,” which is completely unacceptable. As an Accor Gold member, I expect upgraded service, clean and well-maintained facilities, and rooms that match the advertised standard. None of these expectations were met. This level of cleanliness, maintenance, and customer service is far below the standards Pullman and Accor promise to their members. Overall, the experience was misleading, uncomfortable, and not worth the stay. I would not recommend staying here, and I am extremely disappointed in how our booking and membership benefits were handled.
Other spaces at this venue
Albert Room
The Albert Room at Pullman Melbourne Albert Park features flexible room configuration options, natural light and a private balcony. Seating for up to 24 guests in cabaret style or up to 72 guests in theatre style, the Albert Room can also b...
Victoria Room
Victoria Room at Pullman Melbourne Albert Park is perfect for a private boardroom, small meeting or workshop. Seating 18 guests in boardroom style, or up to 45 guests in theatre style seating, the Victoria Room can also be booked in conjunc...
Meeting Room M1 to M10
Our ten meeting suites are perfect for smaller Melbourne meetings of up to 10 guests or as a secretariat, green room or breakout room for larger conferences. Conveniently located on our dedicated Level 1 conference floor, all rooms feature ...
Park Room
The Park Room at Pullman Melbourne Albert Park is the perfect space for meeting and event requirements. It can seat up to 84 guests in theatre style and is also ideal for workshops, boardroom meetings, cocktail parties and private dining. F...
Lake Room
Lake Room features impressive views overlooking Albert Park Lake and is suitable for up to 204 delegates theatre-style or can be broken down into four separate event spaces. This function room provides the ideal setting for a wide range of ...
State Ballroom
State Ballroom at Pullman Melbourne Albert Park is a flexible function space, seating up to 500 guests theatre style or 250 guests for a banquet dinner. It can be divided into up to three individual spaces over 400sqm of floor space. Able t...
Grand Ballroom
The Grand Ballroom at Pullman Melbourne Albert Park is one of Melbourne’s most versatile and respected event venues. With an expansive 1715sqm pillarless floor space allowing for over 1300 guests seated, sparkling views over Albert Park La...