Gardenia/Wattle/Waratah at Adina Apartment Hotel Melbourne
Starting from $1,337
189 Queen St, Melbourne VIC 3000, Australia
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Reviews for Adina Apartment Hotel Melbourne
Angela Hames
We recently flew in from Brisbane for a work and leisure trip to Melbourne and booked the Penthouse suite at Adina. Unfortunately, we were left thoroughly disappointed. For a start, basic amenities were lacking. There were no glasses in the room, and we had to specifically request these items. When we went to reception to ask for drinking glasses, we were greeted by a staff member who wasn’t paying attention and was quite literally picking her nose.. This kind of interaction was both unprofessional and off-putting. The furniture was not up to standard either—the seats were dirty (couches inside also appeared to have cigarette burns as pictured), and we noticed odd red-colored residue on the ceilings. The dining area was dusty and clearly hadn't been cleaned thoroughly before our arrival. To add to the frustration, there was also no water provided in the room, something we’d normally expect as a basic offering (especially for a penthouse suite). Having stayed at other Adina properties in both Melbourne and Brisbane, we’ve never experienced such poor maintenance or attention to detail. The only redeeming factor of this location is its prime position in Melbourne, but sadly, that didn’t make up for the overall disappointing stay. For the price and reputation of Adina, this stay did not meet expectations, and we certainly won’t be returning to this particular location.
Rebecca Smith
The rooms are a good size but very dated and not very clean, housekeeping was not regular enough and we had to empty our own bin several times throughout our stay. Appliances in the kitchen are old and need updating, windows need a good clean. The beds are very comfortable and spacious. The washing machine and dryer works well. The pool although marketed as “heated” was not, and several guests with small children as well as adults noted that the temperature was surprisingly cold. When discussed this with reception they advised the pool is heated to 28 degrees, I felt this was not the case. They did advise that maintenance was addressing the issue, and was unable to be onsite during the weekend. The pool seemed to be marginally warmer on the Monday as noted by myself and another guest. There was also another guest who I spoke to who stays regularly who said she had noted a decline in service and maintenance over the years since she has been staying here.
Brandon Mcmurray
We stayed in the pent house. Overall our stay was amazing we loved the location & the penthouse it's self. Very affordable for a luxury option. I would say the lighting up stairs isn't great with only a lamp as main light & the bathroom ventilation isn't good. But for the money and overall experience I would 100% stay agian for the price. Highly recommend if your looking for a budget friendly nice get away stay in the city.
Maddi Hutchins
Upon arrival we checked and were given a key to a room, we went up and opened the door and another couple were in our room. We checked their info and confirmed the room had been double booked. We went back to the reception and advised them of what happened. They were very apologetic but could not give a clear response on what had a happened. We were given a bottle of wine as an apology. We were given another room on another floor. We went to this room opened the door and found the room to be dirty, rubbish everywhere and the bed up not made and had dirty sheets. We again went down to the reception and advised of what happened. Again they were apologetic but still could not give any sort of explanation. We were then given another key to another room and this time the room was an upgrade. This room was fine but the tv in the bedroom didn’t work, there patches all over the wall from previous holes and the aircon hardly worked. The rooms are pretty dated. The sauna was also out of action and the pool was ice cold when it is branded as heated. Took speaking to other guests we met at the hotel this isn’t uncommon as many other had the same issue with rooms being dirty or double booked. The location was great, within walking distance to everything and onsite parking was a plus but I will never stay here again, for the price you pay definitely not worth it
Annie S
Rooms were very ordinary in my opinion. Location was great, close to Crown Casino, if that's your thing. No mini bar, pump bottles for shampoo and conditioner as well as body wash. It had a 4 star rating, I would give it 2 stars