Harrow Room at Peppers Torquay
Price on request
2 Sands Terrace, Torquay VIC 3228, Australia
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Reviews for Peppers Torquay
Alison Rowe
Unfortunately, we didn’t enjoy our stay at The Sands Torquay, which was especially disappointing as we were visiting for our 10-year wedding anniversary. Our room was located directly under the function room, and while we understand that events happen on Saturday nights, the noise from people talking loudly continued well past a reasonable hour. At 1 AM, we tried calling reception multiple times to ask when it would quiet down, but no one answered. The event finally wrapped up after 2:30 AM, but by then, guests were returning to their rooms, and we could hear showers running in the adjacent rooms, making it difficult to get any sleep. When we mentioned the noise at checkout, the receptionist was friendly and apologetic. They let us know that handover notes mentioned multiple missed calls overnight because the staff member was doing their walk-around. A simple solution could be forwarding calls to a mobile phone so guests can reach someone when needed. Unfortunately, the noise didn’t end there. On Sunday morning, it sounded like staff were back in the function room above us, cleaning up and moving furniture, adding to the disruption. The room itself was clean, but the bathroom needed a good scrub, as there was a lot of mould in the shower grout. Bed was also very hard and could use a mattress topper. Overall, it was a disappointing stay, and we wouldn’t choose to stay here again
Ramesh END-POLIO Ferris
Recently stayed here for a conference. I’m not a golfer but there was zero judgement from the staff and staff were welcoming and accommodating. Staff helped me with my luggage to the room and pick up from the room for check out. As I was a speaker I explained I needed the room for longer and got a 2pm check out with no issues at all. Hotel is fresh, clean, lots of natural light and great local art work available for purchase Great job Sands Torquay
Yvonne
Beautiful rooms, good amenities and comfortable beds. Had a very comfortable experience. The lady checking us in at the front desk was so lovely and helpful - absolutely incredible guest services (I'm very sorry I forgot her name). We had dinner in the hotel restaurant twice and had perfect meals with absolutely incredible service- a huge shout out to Leonie and Levi who were both so attentive, friendly and awesome both nights. Thank you for your fantastic service with a smile and helping make our stay an incredible experience!
Robert Doyle
Great stay in Torquay. Giving this place 5 stars because I cannot find a reason not to. A bit out of the downtown/ beach area but an easy drive in. Nice park and trails nearby. Beach access and parking is close. And not as crowded as in town. Beautiful golf course, big pool and fitness center. Could easily spend a week or more here. Nice bar overlooking the golf course. Several eating options. Although I will say we tried the Pizza. It was extremely salty. Rooms are nice size. Clean. Beds are comfortable with nice comforters. Huge T.V., biggest flat screen ever..!! Nice patio with table/ chairs. Beautiful view of the parking lot..! Great WiFi..Lots of parking.. Front desk is very helpful and friendly. Same with the golf pros. You can get clubs and balls and use the range. All within a short walk of your room. We would definitely stay again on our next trip through this area. Highly recommend.
Anthony Nardella
Went to the Sands Torquay as a small birthday getaway for my partner. Rooms were well maintained and clean. The location is a very short walk to the beach. Customer service was phenomenal. A special shout out to Tracey that was working behind the desk that served us when we arrived. We would like to thank Tracey for her amazing customer service and for making the stay even more special for us. Customer service like this is very rare to come by, so we thank you immensely. Would definitely consider coming back here.