Hotham Suite
North Melbourne, VIC
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Reviews for Mercure North Melbourne
Chris
The worst stay I think I have ever had in a Accor hotel. 1st night, 2 family’s opposite room had a domestic violence incident, screaming and fighting in room and in corridors from 11pm till 5am. Police finally arrived at 5:30 to escort them from the hotel. Was threatened by one of the guests when I opened the door to my room. 2nd night screaming baby and television in the room next to mine went on all night and then painters outside window from 6am, walls are paper thing between rooms. Rooms only made up every second day, no prior notice of this. When they finally got round to it milk tea and coffee not replenished. Room keys had to be re-programmed each day at front desk as continuously failed. Bathrooms need a complete renovation, old. Please be careful not to trip on the old worn out carpet in the corridors, and suggest using the stairs, the lift is a frightening experience. Restaurant food was mediocre at best. Nasi goreng was just a dry fried rice. So called Wagyu burger was so dry as to almost be inedible. Unsure how this hotel maintains a 4 star rating, or the Mercure name, sadly it does not deserve either. Hotel manager was very apologetic and offered a free meal and some points but this was a small token compared to the inconvenience’s during the stay. As a frequent traveler this one is crossed off my list.
Laura
Extremely friendly staff and also helpful and understanding. My first room wasn’t nice as it looked as though it hadn’t been cleaned in a while but got upgraded and that room was 10x better. Front desk staff were very helpful and sorry about the situation. Definitely recommend for a quick stay in the city.
Robyn
I booked the executive suite, Room 01, to comfortably accommodate three adults, it did this but came at a price that exceeded the condition of the room. The suite consisted of a queen room and two single beds in the lounge area. On walking up the hallway my heart started to sink noticing the worn carpet and food odours, on opening the room door we were met with broken blinds, one completely missing, the door into the queen room had been removed and to make matters worse the opening was adjacent to the bathroom so no privacy at all. The televisions in the rooms were completely outdated so you could not connect anything to them if you wanted to, no chromecast etc, etc. I could go on but I'm sure you get the picture.
Majd Aleas
Fantastic Stay with Excellent Service! We had a good stay at Mercure North Melbourne! The room was clean and comfortable. A special shoutout to Peter, he was friendly, helpful, and always ready to assist with anything we needed. His outstanding service truly made a difference.
Terri Jones
Old, dated and smelly hotel and rooms. Royal Melbourne Hospital is within walking distance or only a short tram ride. Able to leave your car at the hotel until 12:00PM the next day if you pay for parking there. Can attend appointments the next morning without worrying about having to find more parking at the hospital.