Sandridge Room at Holiday Inn Express Melbourne Southbank
Price on request
35-47 City Rd, Southbank VIC 3006, Australia
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Reviews for Holiday Inn Express Melbourne Southbank
Josh Junior
The hotel is conveniently located, which is a definite advantage. However, there are some significant issues that need to be addressed. The room was very dusty, and even after housekeeping had serviced it, it was clear they hadn’t vacuumed properly, as I found piles of hair in the corners. Additionally, there were visible stains throughout the room, as well as in the corridors, reception area, and dining room, which detracted from the overall cleanliness and comfort. Most of the staff were pleasant and professional, but unfortunately, one receptionist with short hair was exceptionally rude and displayed an attitude that is unacceptable in the hospitality industry. I strongly recommend that management address her behavior to ensure guests are treated with respect and professionalism. With some improvements in cleanliness and staff training, this hotel could offer a much better experience.
SDTheWicketKeeper
Excellent room. Neat and all facilities were available, plus friendly hotel staff. Special call-out - The front desk staff on floor 7, her name is Summer, a short hair cut lady (if I have got the name right, but attached her pic for reference) she was very good in service, and provided all required support. I request she gets an appreciation and a reward for her excellent work.
Wayne w
Nice hotel that is centrally located. Actually has a lot going for it but cleanliness and housekeeping are both very poor. A lot of filth that has clearly built up over a long time and never been addressed. Stayed here 5 nights and when we checked in, the shower wash was empty. Despite requesting a refill, it was never replaced. Housekeeping was notably non existent and the dining area chairs are quite dirty. If they can address that it will be a great place to stay.
Bala Subramanian
I thought twice not to write review but interested to create awareness I had a negative experience with the customer service at this location. I felt that the representatives lacked courtesy in their interactions with customer esp they are so rude with front desk staff.. Given the price point of $300 per night, I expected a higher level of customer service. I recommend considering this factor in your decision-making process.
Caro & Keith Napier
Holiday Inn Express Melbourne Southbank is an excellent choice for anyone looking to stay in Melbourne. I was pleasantly surprised by this hotel. The location is absolutely ideal, offering convenient access to the city's major attractions and public transport, making it easy to explore. The hotel delivers outstanding value for money, with comfortable beds and pillows. The rooms are neat and well-maintained and have a nice big shower. The breakfast buffet, although simple, is enjoyable and provides a good start to the day. There are plenty of dining options within walking distance, including a variety of restaurants close to the riverfront. It is highly recommended for both short visits and longer stays, and is suitable for business travelers and families alike. The hotel also offers great amenities, such as free Wi-Fi and a fitness center.