Jewel Room at Fountain Gate Hotel
Price on request
Fountain Gate Westfield Shopping Centre, Overland Drive, Narre Warren VIC 3805, Australia
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Please note, that pricing and inclusions may be subject to change without notice. We recommend confirming with the venue prior to booking to ensure you have the most up-to-date information.
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Reviews for Fountain Gate Hotel
HY Wang
This review is for their restaurant. Our usual badminton games and searching where for lunch. A friend suggested to meet here for lunch so we obliged. Service & Ambience [2.5]. Food is order at the counter and nothing fancy about the restaurant. Food [2]. Let's focus on their food. We had two different Parma and seems the only difference is one come with onion rings. The fries lack taste and not crispy. The pizza (see picture) has sauce all over, not fantastic. Burger 🍔 so so. For the price, it's not worth paying. The food portion is quite huge, it will make someone fill full but the taste.
Krystal Stevens
Dear Team, As a regular patron of your restaurant, I was looking forward to enjoying a delicious meal with a friend at lunch today. Unfortunately, we encountered several issues during our visit. First, my friend's chicken schnitzel was overcooked, burnt, and tough despite the new herb crumb. While your team kindly replaced it with lamb roast, I noticed a significant difference in the quality of the gravy used. Regarding my salmon fillet, I was surprised by its portion size for a $24 main—it seemed smaller than an entrée. Your portions are typically generous; I've even seen larger servings in your senior meals! I hope this was just an off day for your team. As someone with a barramundi allergy, I was disappointed that the staff couldn't confirm the contents of the battered fish and chips, despite their efforts. While they did confirm that the grilled fish was barramundi, the uncertainty around allergen information can be critical for customers like myself. Accurate ingredient information is crucial, especially for those with severe allergies to nuts, sesame, dairy, soy, and others, who could face serious consequences if not disclosed correctly. I understand the challenges in a shared environment, but clear and accurate communication is essential for customer safety. Lastly, I was disappointed to learn that Alaskan pollock has been removed from the menu, as it was one of the fish options I enjoyed. Salmon is another safe option for me On a positive note, the Lemon, Lime, and Bitters were delicious, and so were the coffee and berry cheesecake. Thank you for considering these points.
Amy watson
Probably won’t come back. ordered the sweet potato chips. they were ok. paid $17 for this tiny amount of calamari. what a rip off. wasn’t even that good.
Brian Fordham
It was mostly an enjoyable evening. We had the upstairs function room for a footy presentation. Staff was friendly and helpful. Only one issue was the meals, only complaint was the chicken was a little dry but when your serving out over 75 plates in a 15 minute time frame it's quite understandable
Jovana Pilipovic-Maric
Worst food and worst service ever! When we arrived, we first waited at the entrance for 5 minutes to be taken to the table, then we waited 40 minutes for the food to be brought to us! we ordered 2 portions for children, 2 for adults and 1 large Fries, only to have the Fries brought 10 minutes before they brought our portions! Also, the vegetables were not cooked, and the rest of the food was tasteless! The worst thing is that they charge 10% of the price of the food you ordered for the service!