Eureka Room 2 at Mercure Melbourne Southbank
9 Riverside Quay, Southbank VIC 3006, Australia
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Reviews for Mercure Melbourne Southbank
Fred Sassmannshausen
Location - awesome. The main draw card for this hotel. Service on this day was average as it was not very informative and delivered in a " Well you can guess the rest manner" -(training issue) The signage on the main door is misdirecting. Swipe card here is written over a box but the actual swipe mechanism is a few feet to the left. This had two groups in panic mode as they could not enter. (Easy fix). The room - we found the drop blind the next day, it was cleverly concealed in the window with the black cord on the black frame. ( very hard to see if you don't know) Bathroom- Definately needs a scrub. Like many hotels, this gets a quick wipe over everyday. But the clears signs of built up grime in the grout screams out for a real good scrub with and industrial cleaning product. Aircondioner unit looks like it is about to fall of the ceiling . Summary, all of these are housekeeping items that can be remedied to make the experience just that little nicer, but as stated before the location is unquestionably outstanding. In comparison to a 4 star in Asia this would be a 2 star hotel. All said, I will come back as the location is still worth paying over $200 for the night.
Hike 'n' iT
Good hotel in amongst the big bangers with their $800 per night rooms. This is in the same area, bang for your buck. Rooms aren't big but do the job nicely, comfortable as well and it has room service all hours. If you are dining around the area this is the perfect little place to stay over at. Has a great breakfast as well with self check in available.
Madlen Trch
Very friendly and helpful staff. The rooms are functional and spotless. Ideal location for basing yourself in the CBD. I highly recommend it. We are staying with family or by myself if I have meetings or appointments in the city. Brandon and the lovely lady in the morning; who’s name I unfortunately forgot (please forgive me) are unbelievable!
Katie Fowler
It was our 1st wedding anniversary and we decided to stay at Mecure South Bank. Since we really enjoyed our stay at the Gold Cost Mecure in Queensland, we thought we would stay at South Bank Melbourne, in our own city, in our own state to give ourselves a special treat. We arrived early, we were allowed to check in and go to our room early. The man at the desk, spoke very qiuckly too us which at times, I couldn't understand everything he was saying to us, however, we defintley knew it was the standard procedure we already knew from previoues places we have stayed at. We got an upgrade on the room. (Thank you to the South Bank Mrecure Manager.) I did mentioned it was our 1st wedding anniversary in conversation, there was no acknowledgement to us or any "Congratulation" to us from front of desk. It was bluntly ignored. So... when we got to our room, we looked at everything in the room on what was us to use and enjoy, we were wondering about the main power switch. We saw the house keeping staff and asked them. The young man from the cleaning staff spoke to us in a rude manner and said to us "You need to talk to reception". So, we did once we got down stairs, we spoke to the guy at the front desk and he told us very quickly where to find it. He mentiond on the wall there was a "black power switch" for us to turn on. We had lunch at the hotel, there was no kitchen staff behind the desk at the time too, only the receptionest. He very kindly gave us our pies and drinks. The pies were cool to eat, they were sitting in the warmer, but they weren't hot to enjoy. But.. they still very yummy to eat. The flavours was good. After lunch we went back to our room to find the power switch. We looked every where in the room for the "black power switch". We couldn't see any black power switch, only the 4 white switched on the side of the wall. Nothing was lablled to say main power switch we ended up ringing the reception and the lady on the phone helped us out a lot more. Once we worked out the main power switch for the room, everything was working well. Overall checking in & checking out was easy, staff was very effecient with their job, just need to slow it down a bit in what they are saying, even when they stressed out or overwhelmed or even under the pump. Location was great, easy to get to by public transport. The front of house staff including front desk was great, very friendly and helpful, effiecent with everything. Front desk staff were versitle in serving guest from doing simple hosipitality serving too maintaining guest when checking in and dealing with their enquries. Finacially, if very quistionable... we paid out $250.00 for a room which we did pay extra for the buffette. So.... I am questioning was it really worth it for the room + buffette, just for 1 night stay. I honestly think it's a bit over priced, the price we paid out for the should of cost us $180-$200 that is including buffette. I know the cost living has gone up, with everything elese in the world. The money I can see, has gone into lobby/dinning room, our room security, service for staff and the food. The bathrooms could definetly could do with an upgrade to help with the upkeep the modernisation of the whole brand, has to offer. When you say "upgrade our room" We on the 9th floor in a "King bed", when it was 2 king singles mattress on a king bed base. Bed was comfty to sleep on and pillows too. So..overall, for a 1 night stay in Melbourne. Everything was convident to get to, location of South Bank Mecure worked in well for us in what we wanted to do. It be in the city but not right in the hub of the noise at night. We enjoyed our stay.
Suma Ganesh
The location is superb. Facilities are all at par with other 3/4 start hotels. The reception staff seems to be overworked so we and other guests had to wait at times. But the staff was sweet and helpful
Other spaces at this venue
Eureka Room
