Caroline / Orella / Georgiana
Perth CBD, WA
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Reviews for Mercure Perth
Kalina Hill
Service was friendly and helpful. Cafe attached was really lovely for a late breakfast as we slept in and missed the buffet. It’s in a good location to shops and restaurants. However, there was mold on carpet where it was against the bathroom wall. The carpets in the hallways were super stained and gross as well. All the skirting boards were chipped. Really needs a good renovation. Asked for a cot in room and request was approved but wasn’t one in our room on arrival - luckily our daughter didn’t come stay the night after all, so we didn’t need it. If our daughter was with us, the pool was not kid friendly as no shallow end and limited shade. Probably will not stay again.
Sarah Willis
Staff were friendly and helpful on checkin. We stayed 2 nights in a 'Superior Room'. The room was comfortable, quiet and generally clean and well presented. One big issue was was mould in the shower recess which would have been easy to reach to clean and had been overlooked. We noted a few quality-of-life issues like no powerpoints near the beds and an older TV with free-to-air only. Overall, satisfactory, but unlikely to return.
Carmen Kurten
Positives: Location was awesome and staff at reception were great. Negatives: Not good communication via the booking.com app. Booked for 3 people and were given only 2 towels etc
Zico Rossano
Close to public transport and major attractions. Efficient check-in, fast and friendly concierge staff. The room was spacious, and the bed area came with a microwave (loved it!). I really appreciated all the amenities—shampoo, soap, etc.—great choices. Good job!
Ruth Traill
We visited this weekend for two nights. Check-in was quick, but we were told the bare minimum which was our room number and breakfast time and which lift to use. We were not told the location of the pool or gym, or the floor number of our room (We figured 5 as our room started with 5, but you never know!). When we got to our room, I was very taken aback. There were stains on the carpet, two of the lamp lights needed to be adjusted to turn on (one loose globe, and one unplugged at the powerpoint). The curtains were stained. The bathroom shower head had several blocked holes, the exhaust fan was half an inch out of the roof on one side, and the old metal Kleenex box was still attached to the bathroom bench, rusted and half falling out. We had read some negative reviews regarding the breakfast, but we found the buffet to be quite nice with a lot of variety. The location was only a few minutes walk to Hay Street mall and a few nice places to eat. More restaurants were further into the city and are walkable, but it would easily be a 15-20 minute walk one-way. For over $650, we expected our room to be in far better condition than it was. And although there were no rude staff members, they were all pleasant, we expected far more attentive customer service for a 4-star hotel on check-in and departure.