Private Dining Room at Holiday Inn West Perth
Price on request
1309 Hay St, West Perth WA 6005, Australia
Contact Holiday Inn West Perth
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Please note, that pricing and inclusions may be subject to change without notice. We recommend confirming with the venue prior to booking to ensure you have the most up-to-date information.
Holiday Inn West Perth 3D Virtual Tour
Holiday Inn West Perth 3D Virtual Tour
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Reviews for Holiday Inn West Perth
STeVe Lim
The reception staff were friendly and helpful throughout my stay. The hotel’s location is excellent—peaceful and tucked away from the city's busy areas, yet still conveniently close. Cafés and other amenities are just around the corner. The room was clean and well-equipped with most of the essentials. A pair of in-room slippers would have been a nice addition. The main downside was the housekeeping service. Towel replacements were inconsistent—there were times when hand or face towels, and even basic items like toothbrushes, were missing. Used towels placed on the floor were not always replaced, and I had to contact reception to request fresh ones. Even then, housekeeping did not deliver them, and the reception staff kindly brought them up instead, which I appreciated. On another occasion, despite having the 'Do Not Disturb' sign displayed, housekeeping still entered the room, replaced some towels, but did not make the bed or empty the trash. It seems the housekeeping team could benefit from better training and management. Aside from that, everything else during the stay was smooth and enjoyable.
Jackie
Got a free upgrade to the 12th floor after a short wait due to our room not being ready — a nice gesture that made up for the delay. The location was convenient, just a short walk to the Red CAT bus stop. Great drinks and a relaxed vibe at the on-site restaurant made it easy to unwind.
Sandra Mansell
I had the pleasure of staying at this property while attending a course, and I was thoroughly impressed with my experience. The staff at the reception went above and beyond to assist me, particularly after a long day. They kindly looked after my suitcase while I parked my vehicle, ensuring I felt well taken care of. The location is situated in a quiet area, offering a peaceful environment perfect for relaxation. The bar and restaurant provided a comfortable setting to unwind, with excellent ambiance and service. Overall, I would highly recommend this property and would not hesitate to stay again if I need accommodation in Perth in the future.
DontWonderExplore
Overall, the experience was good for a one night stay! We used my IHG points to book the room. We only used the room and not the restaurant so we can’t speak to the quality there, but the ambiance and layout appeared to be great! In comparison to other IHG hotels in New Zealand and Bali I felt that the value was there for the point redemption. The only thing I would point out in hopes that this person might want to adjust their future guest interactions (this is coming from someone who has worked in tourism) is for some reason the guy who checked us in during the evening seemed like he couldn’t be bothered helping us versus the women the next morning were more than helpful. Yes, everyone has bad days, but if you are working in customer service you shouldn’t be giving off that vibe to the guest that he was judging us because we were using points to stay there or for some other reason. Anyway, I usually don’t enjoy writing negative comments, but I also think feedback is important in life to share perspective. Overall, for a one night stay the location was walkable to downtown area and there were plenty of cafes around for the morning. Cheers.
PGR2019SG
The front desk team at Holiday Inn West Perth is polite and welcoming, though they could benefit from additional training to embody the true IHG hospitality standard. Unfortunately, the biggest letdown for this hotel is the food and beverage experience. We always book the breakfast package with our stays, which includes a small selection from the buffet along with juice, tea, and coffee. However, on all but two occasions, the Nespresso coffee machine did not work. When we requested coffee, we were given coffee from the machine behind the bar, only to find that upon checkout, we were billed $40 for four coffees. After disputing the charge, it was eventually waived, but it raised the question: why charge for coffee when it is included in the breakfast package? The hospitality in the restaurant also leaves much to be desired. With the exception of one server on Saturday, the staff, including who we believe is the restaurant manager, showed little to no attention to guests. There is signage instructing guests to wait to be seated, but every morning, despite being clearly seen by the manager, we were ignored and ended up seating ourselves. Compared to other IHG properties worldwide, this restaurant experience is by far the worst. While I would still recommend the hotel itself for its comfortable stay and polite front desk team, I strongly advise against booking the breakfast package, as both the food quality and hospitality are seriously lacking.
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