601 Gregory Terrace, Bowen Hills QLD 4006, Australia
Hotel
•At Rydges Fortitude Valley, we have got you covered for your next Brisbane event boasting four flexible function spaces and offering a variety of set-up options. We provide event catering, spacious breakout areas, stationery, complimentary Wi-Fi, event theming, pre and post-conference activities and all the high-tech audio & visual equipment you need to make your event a success.
Whether hosting a conference, intimate board meeting, wedding or social event, Rydges Fortitude Valley’s experienced team is able to assist with everything from planning and execution to catering and entertainment.
We can provide personalised menus, three hearty meals a day, morning and afternoon snacks, and tea, coffee and soft drinks. Rydges also caters for any attendees with specific dietary requirements, and we can arrange for entertainment at your end-of-conference dinner.
Our arrival at Rydges was frustrating right from the start. No trolleys for our luggage, a painfully slow check-in process despite checking in online, and then searching for parking only to find the adjacent lot full. We needed a code for parking from the front desk which we weren't given, leading to a stressful moment with the boom gate narrowly missing our car. Eventually parked a block away and lugged all our bags back. On entry to our room we discovered the shower head kept falling down. On several attempts and a bit of a struggle we finally managed to get it back in place. Breakfast the next morning was quite disappointing. Despite the advertised hours of 6:30am to 10:30am, we found a lack of options on our arrival at 9am. We inquired about more bacon and eggs but received nothing until after a long wait. Finally, a bowl of bacon was brought to us, but still no eggs, leaving us confused and unsatisfied with the dining experience. It felt unorganized and certainly didn’t meet our expectations for a good start to the day. For the amount of money paid we expected a whole lot more, come on Rydges.
[1] Unfortunately the lady at reception when we checked in made a mistake and i ended up being charged an extra $53 on top of the already high parking fee for one night! (Thankfully I was reimbursed some money but not until I had to stress out and call them about it). [2] our room smelt like someone had just taken a number 2 in the toilet when we first entered the room! [3] we found a sharp piece of plastic in the sheets of one of the beds! [4] the bin had no bag and it became a nuisance dealing with rubbish, we had bags of our own so we made do but it bothered me after '2 & 3'. [5] there was a large amount of some kind of fibres and dust the continually fell from the ventilation in the bathroom the entire time we were there! Location was great, staff were polite, and the buffet was incredible. Its just not a place I would recommend unless these problems we had were guaranteed not to happen again. Came across as lacking and possibly dangerous and unhealthy. To the RYDGES HOTEL FORTITUDE VALLEY I would seriously consider reaching out to me and working something out regarding our experience and putting more effort in at reception checking and room safety and cleanliness. I'm yet to see the return on my deposit for the room and will write another review after that or amend this one if the hotel contacts me to discuss this. As always I am transparent and honest. People make mistakes but this was a lot to try ignore.
The only 2 good things about this hotel was the location for the EKKA and our view of the arena for the fireworks, other than that service was terrible, TV not working… did eventually get that fixed after having to go down to reception as o one would answer the phones…. Even when calling on my mobile. Breakfast was a buffet, hot food was barely warm, juice station was a mess, and you couldn’t find any staff unless you left the restaurant and went to the bar… actually the coffee from the bar was good Hotel room was clean, can’t complain about that. But overall we wouldn’t go back even for an EKka weekend
The room has black and orange mould in shower and a chip and piercing next to the toilet when we checked in, no help with any luggage, the walls creaked all night The toilets were nice in the lobby and heading into the ekka, the manager did help us get up the lift when we didn't have a card
I was there for a week long training. Great tech and meeting rooms. The library just shifted the energy altogether. Their food was deliciously healthy. Never felt sleepy after a good meal in the afternoon. A big congratulations and thank you to the chef. My preferred place for trainings and meetings now on.
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