Mantra Southbank
31 City Road, Southbank VIC 3006, Australia
Hotel
•If you're looking for a convenient and classy place to have your wedding or reception, Mantra Southbank could be the ideal location. You can have an indoor or outdoor ceremony and work with the hotel staff to coordinate a reception meal that your friends and family will love. There are several resort services that you can take advantage of as well. Visit the on-site, high-quality restaurant for an intimate date or a family dinner that everyone will enjoy. We'd also recommend the Mantra Southbank to those with business events on the cards, like a meeting or workshop.
Mantra Southbank Function Rooms
Arabesque 1, Mezzanine Level
Arabesque 1 is a large conference space seating up to 65 delegates theatre style. The room offers natural lighting, neutral tones, adjustable air-conditioning, adjustable lighting, a pre-function area with City Road views. Located on the me...
Arabesque 2, Mezzanine Level
Arabesque 2 is great for any boardroom meeting for up to 10 people and is fitted with a built-in projector and whiteboard wall. The room features natural lighting, neutral tones, adjustable lighting, adjustable air-conditioning, a pre-funct...
Swan Lake Level 18
Swan Lake is our premium space located on the 18th floor of the hotel. With stunning views of some of Melbournes largest icons including the MCG, Arts Centre, and Federations Square, Swan Lake is the perfect function space for any occasion....
Reviews for Mantra Southbank
Devon Loiterton
Well located with easily accessible paid parking. Rooms were spacious, though in need of an update. Old taps, worn kitchens and carpets. One of the worst shower pressures ever. Comfortable beds. Good price, especially for midweek. Would stay again.
A C-Slattery
Booked a non-refundable rate via the Accor app, however when the payment was meant to process it didn't and I tried to reach out to their reservations team to see if the payment could be processed. Unfortunately the OTA called "Guest Reservations" who deceived people into thinking they are the reservations team and pop up on the screen with the number to call for "guest reservations" - they couldn't find my reservation and had the worse experience ever which I reported to the correct Accor customer team about this which is a total let down of the reservations process. They are "looking into it" however 3 weeks later I haven't heard back from them with any updates. Liam at the front desk of the hotel was able to assist very promptly and professionally. When I checked in the staff was very helpful and professional (Veronica) and the room 'looked clean' however I then noticed trash missed from the housekeeping team from under the bed and sofabed. Another crusty smear was in the lamp shade. I emailed the photos to the reception team who made arrangements with the housekeeping team and maintenance team to come back for a full and proper clean the very next morning. While my emails were never responded to by any one front the property, I appreciated the visit of the Executive housekeeper Robyn who came to inspect the apartment after the clean and apologised for the oversight over the busy weekend. The Front desk staff confirmed a free 2hr use of their parking lot for one of my visitor following the issues raised prior and mentioned they'd make necessary arrangements for the PM shift to take note of - however this was completed missed and the staff on duty that day was very rude to my friend and asked her to move her vehicle from their parking. When I called the reception to advise this was arranged prior it took them 15-20 rings (every time!) for the front desk to pick up the phone. In the end they allowed by friend to use the parking. Front desk staff are a bit on and off as some were very helpful and others whilst being helpful didn't follow through their promises. Food and service in the restaurant was really good and efficient! As an Accor member I appreciated the welcome wine and formula one themed chocolate, thank you.
Katrina Salvesen
Enjoyable three day weekend for my birthday. The staff were particularly helpful if needed. Location is great, close to transport and Southbank shopping. I received champagne and chocolates for my birthday which was a great gesture. Accommodation was comfortable, beautiful fresh clean sheets, what else is required? 😸 Comfortably furnished with laundry and kitchen. I would return in future.
Stuart Collins
Stayed for a night in the city for our 5year anniversary. We were welcomed in our apartment with a lovely surprise of some chocolate, macarons and a bottle of champagne for us to enjoy. And a late checkout which allowed us to make use of the pool. Great breakfast selection as well. Have stayed multiple times before and will definitely stay again. Thank you for the great hospitality
E K
From 8am-5pm what seemed to be a jack hammer was being used for 9 hours a day. It was a pretty unpleasant sound to be woken up to and made our stay in the room very uncomfortable. Would have been nice to have been notified about this before we booked our stay with mantra. Besides this the staff where all very friendly and helpful.
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