Mantra Southbank
31 City Road, Southbank VIC 3006, Australia
Hotel
•If you're looking for a convenient and classy place to have your wedding or reception, Mantra Southbank could be the ideal location. You can have an indoor or outdoor ceremony and work with the hotel staff to coordinate a reception meal that your friends and family will love. There are several resort services that you can take advantage of as well. Visit the on-site, high-quality restaurant for an intimate date or a family dinner that everyone will enjoy. We'd also recommend the Mantra Southbank to those with business events on the cards, like a meeting or workshop.
Reviews for Mantra Southbank
Ellen Duffy
I booked a 2 bedroom apartment for a one night stay. Walking into the room I was instantly shocked by how HUGE this apartment was. Lounge area was modern and a great sized couch (which was very comfortable). Kitchen was very dated but everything you would need for a long stay. Bath/shower combination, was very slippery and a bit challenging to get in and out of, even for someone young. The beds were extremely comfortable and very soft, which allowed for a perfect night sleep. For the price we paid…. We will definitely be back.
nearbycatering com au
Today, we booked this hotel for our family over the phone. We were charged $306 for one night, which we were happy to pay. During the booking, we specifically asked about private car PARKING, and we were told parking was available for $35 per day. I agreed without any issue. However, when we arrived at the hotel after a long drive with tired kids, a staff member named Jerry (who said he was the owner) told us the parking fee was actually $40. When we explained that we had already been quoted $35 over the phone, his response was disappointing. He said he did not care about what was told ONLINE or over the phone because he was the “owner.” Honestly, the extra $5 was never the issue. If I can pay $306 for a room plus $35 for parking, I could easily pay another $5. The real problem was the attitude and lack of respect for customer trust. In today’s digital world, guests have many better accommodation options available. Good customer service and honesty matter a lot. Unfortunately, because of this experience, I would not recommend this hotel to my friends, family, or business associates.
Emily Morris
Booked a spa suite and the spa had a big crack in the base so couldn’t use it. The hand soap dispenser was empty. Also booked a later checkout which was fine but the tv in the room wouldn’t work after 10am which is the standard checkout time.
Deb T
We had a wonderful stay at the hotel. On arrival, the assigned car park didnt suit our needs and they couldn't have been more accommodating with getting us into a more suitable park. Fabulous service. Rooms have everything you need. We were over charged with parking due to their new system- only reason I mention it, is because as soon as we alerted them to the issue, it was rectified- staff were fabulous 🌟🌟🌟🌟🌟
Cherylee Critch
The hotel was clean & staff very nice . Breakfast was nice too, just a few improvements needed in rooms (self contained ) if the client needs to wash their dishes a cloth would be handy, the bathroom floors were dirty from day 1 , windows were dirty. The shower curtain had orange mould at the bottom needed replacing . And let the client know that the self contained room was for disabled when booking . Tv in both Rooms reception was not working properly.
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