Season Restaurant at Peppers Salt Resort & Spa
Bells Boulevard, Kingscliff NSW, Australia
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Please note, that pricing and inclusions may be subject to change without notice. We recommend confirming with the listing prior to booking to ensure you have the most up-to-date information.
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Reviews for Peppers Salt Resort & Spa
Graeme goodone
Was expecting Peppers experience, thinking it would be a nice , luxury escape but underwhelmed ! Check in lady was great but apart from that, most of the staff, especially the front desk staff would not look at you or acknowledge you if you walked past even when the reception was quiet. No friendly smile, no good morning how are you. No customer service skills whatsoever! We got told off at the pool bar saying this is a luxury a hotel when we were 2 mins out of happy hour and asked for the happy hour price. Sitting around main pool, discarded plastic drink cups left lying everywhere as well as food service cardboard containers . Not one of the waitstaff picked up any , repeat anything that was left finished by guests! I couldn’t take it any longer and cleared a space so we could sit down in reasonably clean beach area. No outside cleaning done around pool area as dried spilt tomato sauce was all over parts of seating area , tiling , lounge chairs around pool that was there for our three day stay. No attention to detail and getting tired look about it and needs a bit of maintenance. Parking spots extremely narrow. Rooms were clean and beds comfortable but overall disappointing to what we were expecting from a Peppers resort. Breakfast was the same, reasonably good breakfast but staff busy talking to each other rather than picking up plates from our table. Also , again got told off for touching pancake machine.
Melissa Wright
The room was fine but we had a pile of dirty towels from the last guests that were left in the bathroom. No problem, mistakes happen, however, we had to ask them three times to come and take them away. They finally removed on our second last day. Bar service was poor and we had a very persistent bush turkey jumping in our table to eat the left over food and drinks. When we asked for someone to take it away it was removed a few things at a time with the majority of it still on the table for hours. It seems as though the younger staff weren’t being trained if managed properly.
Claire Cheshire
10/10 stay! We stayed for our anniversary weekend and the staff were so friendly and helped make it extra special. The room was so spacious and the spa bath in our room was delightful. The lagoon pool is fantastic and honestly I could lounge by it all day! Great restaurants/cafes within walking distance. Honestly we can’t wait to come back!
Joe Parsons
We stayed at Peppers Kingscliff and found the room itself to be quite spacious, which is great for families. However, the room we were in was looking tired and could definitely use a spruce up. The kitchen floor felt uneven and almost like it was lifted, with a bubble-type feeling when walking on it, which needs replacing. On the positive side, the resort facilities were great — the pool was excellent and the kids absolutely loved it. Overall, good family-friendly accommodation with plenty of space, but the rooms could benefit from some maintenance and updates.
Natasha Gibson
We stayed for 6 days. Day 1 I realised my bedside lamp was faulty. When I reported to reception they were fairly dismissive and said to just turn it off. They half heartedly offered to send maintenance but it was clearly an inconvenience so for the week I didn't use the lamp. The hair dryer had clearly been dropped numerous times and it was the one time I didn't bring mine so I had to deal with using one that the attachments didn't stay on. The toaster was a cheap toaster. It worked but it felt light weight and cheap and things got stuck easily. Not a deal breaker. There was 1 spare roll of toilet paper for the week so we had to ask for more which is a bit embarrassing and I have never had to do this anywhere else. I understand rooms not being cleaned every day but to not do them at all for a 6 day stay wreaks of cost cutting. There are beach pools and we stayed in a pool room so the floor was gritty and we kept tracking stuff into the bed. There was nothing we could use to fix this. The kitchen bin was full but I had no idea where to empty them to. There was no spare blankets but there were pillows. We paid for the buffet breakfast package and it was just really average and not worth the money. We went about 9am on the days we went. The hash browns were over done but had clearly sat there since opening so were cold. I was surprised there wasn't an auto coffee machine and that we had to still pay for coffee on top considering how much the breakfast was. Things were cold from sitting out. I did love the pancake machine but we paid for breakfast elsewhwere a couple of mornings which was much better.and cost abiut the same as the hotel. It was a lovely hotel but it felt like cost cutting and it was a bit disappointing. The lamp thing really annoyed me to be honest. The hotel was not remotely full. It would have been so easy for someone to have grabbed a lamp from an empty room and swapped it out.
Other spaces at this venue
Peppers Terrace
Peppers Boardroom
